Reviewers frequently praise Costway for low prices and a range of sturdy, easy‑to‑assemble home and outdoor products. Multiple customers report smooth website ordering and fast deliveries, while others describe confusing returns and burdensome return processes. Several reviews highlight positive customer‑service outcomes (for example, named agents or refunds after escalation), but other shoppers report denied returns, abrupt communication cutoffs, or problems with third‑party delivery companies. If you consider buying, check the seller’s return policy and delivery options ahead of purchase, confirm tracking updates, and document items on arrival in case of damage.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a sturdy, comfortable swing within a week and were satisfied.
“It is exactly what we were looking for at a great price.”
They do not accept returns.
“Do not accept returns”
No shipping updates were provided, causing frustration.
“Zero updates on shipping”
Initial delivery caused damage but supervisor arranged a refund.
“I WAS GIVEN BACK A REFUND FROM COSTWAY”
Reviewers report mixed service experiences: some credit helpful agents and supervisors for refunds, while others report denied returns and slow or limited support.
Several reviewers explicitly note competitive pricing and budget‑friendly options, calling specific items the best price they found.
Many find the website and checkout easy and deliveries often fast; other reviews describe confusing return steps and account or shipping status discrepancies.
Most comments describe sturdy, well‑constructed items that are easy to assemble; a smaller group reports damaged, incorrect or prematurely failing products.
Some customers describe prompt, professional communication and shipment updates; others complain about missing updates and poor third‑party carrier responses.
Overall impressions are mixed: many customers are satisfied and would repurchase, while a noticeable portion report return, delivery or post‑sale problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My husband and I are SO happy with the 2-seat swing we received! We love it!!!!!!!!! It is exactly what we were looking for at a great price. We received our order within a week of ordering and we had a great experience with the company. The swing is well constructed, sturdy and very easy to assemble. It's comfortable and very relaxing, and it really helps us to relax, meditate and enjoy the beautiful view from our yard. We will likely be ordering another swing in the future. I would also recommend this product to anyone who wants to relax after a long day at work or school.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway is an e-commerce retailer that sells home goods, furniture, appliances and outdoor products through its own website and third‑party marketplaces. Shoppers commonly encounter a wide product range across categories such as furniture, small appliances and outdoor gear. Typical consumer considerations include product descriptions, shipping options, return policies and customer support when buying from the site.