Reviewers frequently praise Costway for low prices and a range of sturdy, easy‑to‑assemble home and outdoor products. Multiple customers report smooth website ordering and fast deliveries, while others describe confusing returns and burdensome return processes. Several reviews highlight positive customer‑service outcomes (for example, named agents or refunds after escalation), but other shoppers report denied returns, abrupt communication cutoffs, or problems with third‑party delivery companies. If you consider buying, check the seller’s return policy and delivery options ahead of purchase, confirm tracking updates, and document items on arrival in case of damage.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a sturdy, comfortable swing within a week and were satisfied.
“It is exactly what we were looking for at a great price.”
They do not accept returns.
“Do not accept returns”
No shipping updates were provided, causing frustration.
“Zero updates on shipping”
Initial delivery caused damage but supervisor arranged a refund.
“I WAS GIVEN BACK A REFUND FROM COSTWAY”
Reviewers report mixed service experiences: some credit helpful agents and supervisors for refunds, while others report denied returns and slow or limited support.
Several reviewers explicitly note competitive pricing and budget‑friendly options, calling specific items the best price they found.
Many find the website and checkout easy and deliveries often fast; other reviews describe confusing return steps and account or shipping status discrepancies.
Most comments describe sturdy, well‑constructed items that are easy to assemble; a smaller group reports damaged, incorrect or prematurely failing products.
Some customers describe prompt, professional communication and shipment updates; others complain about missing updates and poor third‑party carrier responses.
Overall impressions are mixed: many customers are satisfied and would repurchase, while a noticeable portion report return, delivery or post‑sale problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quick shipping and timely delivery.
“Quick shipping”
Quick delivery; undamaged, sturdy set assembled easily at a good price.
“Delivery was quick, product was undamaged and went together quite easily.”
Product was well made and buying/delivery experience was good.
“Product well made and as advertised.”
Website and ordering were easy with fairly quick delivery.
“Easy website, easy ordering, fairly quick delivery”
Received bent shelving; support blamed shippers and offered inadequate refund.
“We received a storage piece that had a bent piece from production.”
Purchase process was easy and went very well.
“Purchase went very well.”
Item delivered to wrong address and claim was rejected by support.
“Item not delivered, or rather, delivered to a mystery address.”
Reviewer reports they received excellent service from Costway.
“Excellent service, thank you.”
Product was great, reasonably priced, and shipped fast.
“Great Product and a very reasonable price, fast shipping”
Received wrong color head unit than ordered.
“was sent a white one”
End tables looked nice and were sturdy.
“End tables were very nice looking and sturdy.”
Order arrived on time without damage.
“On time and no damage.”
Service associate handled broken-part issue professionally and resolved it immediately.
“handled my issue with broken part on very professional manner.”
Purchased wooden planters and was extremely pleased with product quality.
“am extremely pleased with them.”
Beds were excellent quality, well-priced, and easy to assemble.
“prices were exceptional and the quality was excellent.”
Received correct order with helpful assistance from staff.
“Had great help with your assistants getting my order right.”
Order has not been received by the customer.
“I haven't received it”
Product matched expectations at a great price and delivered fine.
“Great price for product.”
Shipping was fast and prompt.
“Shipping was fast,”
Everything had been fine up until now.
“Up until now everything was fine”
Massage chair is great and everyone in the family loves it.
“Great massage chair.”
Company located out-of-stock items and provided great customer service.
“they went out of their way to find them and get them to me.”
Repeat customer praises timely delivery, accurate descriptions, and quality.
“items arrive on time and as described.”
My questions were answered by customer service.
“questions were answered”
Chairs matched pictures, were good quality, quick delivery, and easy assembly.
“they looked just like the picture online”
Product met expectations and delivery was fast.
“Just what I wanted and fast delivery.”
Hampers were easy to assemble, well-made, and delivered quickly.
“so easy to put together, no hammers or screw drivers”
Fabric feels cheap and like plastic.
“Fabric is cheap feels like plastic.”
Delivery delays and poor service response were problematic.
“the delivery timeline as well as the lack of service response was an issue.”
Fan works well but its clock is defective and loses time.
“the clock is defective.”
Seamless experience from ordering through delivery.
“Seamless experience from ordering through delivery.”
Product was easy to install and worked well.
“Easy to install and works great”
Multiple purchases were as described, good value, and delivered quickly.
“they are always as described, good value and delivered quickly.”
Night tables were attractive but took hours to assemble due to misaligned holes.
“installation was an absolute nightmare.”
Delivery was very fast, item well packed, and price great.
“Very fast delivery, item was packed well.”
Good product quality and efficient staff produced a pleasant shopping experience.
“Very good quality of products.”
Product had excellent quality for the price and matched description.
“Excellent quality for the price.”
Order arrived damaged and replacement request received no response.
“No word from them since 5days”
Assembly instructions were unclear but final product was nice.
“Assembly instructions were a little sketchy”
Product offered good value for a budget.
“Good value for price, especially when you are on a budget.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway is an e-commerce retailer that sells home goods, furniture, appliances and outdoor products through its own website and third‑party marketplaces. Shoppers commonly encounter a wide product range across categories such as furniture, small appliances and outdoor gear. Typical consumer considerations include product descriptions, shipping options, return policies and customer support when buying from the site.