Reviews show a clear pattern: many shoppers praise IWOOT for product selection, ease of ordering and competitive pricing, while a sizeable minority report problems with delivery, order cancellations and refunds. Specific examples include customers citing late or non-dispatched Lego orders, cancelled allocations for pre-ordered items, and refund disputes after returned items. Product reports are mostly positive about packaging and condition, but occasional damaged items and size mismatches are mentioned. If you consider buying from IWOOT, weigh reported strengths (selection, price, smooth checkout) against recurring service and communication complaints; document order numbers and retain return postage receipts when disputing refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick and efficient service with good quality gifts and reliable experience.
“Quick, efficient service...”
Item not dispatched for over two weeks and customer service unhelpful.
“Item doesn't come in time.”
Returned item but received no refund or customer service response.
“No refund, no response from the customer services.”
They received a broken lamp and customer service refused refunds.
“They eventually sent me a broken light and refused to refund me.”
Many reviews describe delayed dispatches, cancelled orders and refund problems; a minority report orders arriving quickly.
Several customers highlight competitive prices, discounts and good value; a few report discount codes not honored.
Multiple reviewers praise easy ordering, account controls and smooth checkout; a few mention basket or processing frustrations.
Most shoppers report well-packed items that arrive intact; isolated complaints note damaged goods or size mismatches.
Several reviews report little or no response to emails/messages and unclear stock updates from the company.
Customer experiences are mixed: many positive notes on products and ordering, recurring negative reports about delivery and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
If you're thinking about ordering from this company, don't. They rip people off and will not deliver what they promise. Then do not respond to emails or phone calls and refuse to refund you. They eventually sent me a broken light and refused to refund me. I have tried numerous times to contact this company via phone, email and the contact us form on their website, without success. I have also tried to file a complaint with the BBB and have opened a dispute with my credit card company. I hope all of you who have been ripped off by this company will do the same.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
IWOOT (I Want One Of Those) is an online retailer focused on gifts, novelty items and pop-culture merchandise. The site offers a broad catalogue of themed collectibles, homeware and small electronics aimed at shoppers seeking distinctive presents. Customers typically interact via the e-commerce site for product search, checkout, delivery and returns. People researching IWOOT reviews often look for information on delivery performance, refunds, product condition, pricing and website usability.