Reviews show a clear pattern: many shoppers praise IWOOT for product selection, ease of ordering and competitive pricing, while a sizeable minority report problems with delivery, order cancellations and refunds. Specific examples include customers citing late or non-dispatched Lego orders, cancelled allocations for pre-ordered items, and refund disputes after returned items. Product reports are mostly positive about packaging and condition, but occasional damaged items and size mismatches are mentioned. If you consider buying from IWOOT, weigh reported strengths (selection, price, smooth checkout) against recurring service and communication complaints; document order numbers and retain return postage receipts when disputing refunds.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick and efficient service with good quality gifts and reliable experience.
“Quick, efficient service...”
Item not dispatched for over two weeks and customer service unhelpful.
“Item doesn't come in time.”
Returned item but received no refund or customer service response.
“No refund, no response from the customer services.”
They received a broken lamp and customer service refused refunds.
“They eventually sent me a broken light and refused to refund me.”
Many reviews describe delayed dispatches, cancelled orders and refund problems; a minority report orders arriving quickly.
Several customers highlight competitive prices, discounts and good value; a few report discount codes not honored.
Multiple reviewers praise easy ordering, account controls and smooth checkout; a few mention basket or processing frustrations.
Most shoppers report well-packed items that arrive intact; isolated complaints note damaged goods or size mismatches.
Several reviews report little or no response to emails/messages and unclear stock updates from the company.
Customer experiences are mixed: many positive notes on products and ordering, recurring negative reports about delivery and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Site features many surprising and interesting products to discover.
“Amazing the things you find on the site”
Site features many surprising and interesting products to discover.
“Amazing the things you find on the site”
Multiple delays and unauthorized charges despite cancellation requests.
“Monies taken from my account when specifically told not to”
Multiple delays and unauthorized charges despite cancellation requests.
“Monies taken from my account when specifically told not to”
Order undelivered and company ignored multiple contact attempts.
“Fraudulent company.”
Order undelivered and company ignored multiple contact attempts.
“Fraudulent company.”
Cancelled pre-release order quickly after speaking to helpful staff.
“Sorted and cancelled immediately perfect service very impressed.”
Cancelled pre-release order quickly after speaking to helpful staff.
“Sorted and cancelled immediately perfect service very impressed.”
Delivery delayed and poor communication caused missed birthday delivery.
“Terrible communication, delivery delayed.”
Delivery delayed and poor communication caused missed birthday delivery.
“Terrible communication, delivery delayed.”
Received refund but postage not refunded; poor customer service overall.
“it was missing the postage id paid for”
Received refund but postage not refunded; poor customer service overall.
“it was missing the postage id paid for”
Part of Black Friday order still missing months later with no communication.
“One item is still missing (mid-Feb!)”
Part of Black Friday order still missing months later with no communication.
“One item is still missing (mid-Feb!)”
Never received ordered item but was not charged.
“I've never received the item.”
Never received ordered item but was not charged.
“I've never received the item.”
Order cancellation promised but refund never received and dispatch confusion.
“Scammers, won't refund cancelled order.”
Order cancellation promised but refund never received and dispatch confusion.
“Scammers, won't refund cancelled order.”
Order never delivered and refund not provided, required bank fraud report.
“I ordered in November, nothing ever delivered.”
Order never delivered and refund not provided, required bank fraud report.
“I ordered in November, nothing ever delivered.”
Item not received after months and no responses through website contact.
“I have still not received the item”
Item never arrived and customer received no response from support.
“I have still not received the item”
Received premature review request and no update; order still processing.
“received an email @ 11:15am asking me to complete a review”
Order remained processing and no delivery update after several days.
“Still not received an update on my order”
Christmas order never arrived and customer service didn't respond to contacts.
“Wish I could give them zero.”
Christmas gift never arrived and support did not respond.
“I feel like I've thrown my money into a black hole.”
None of the ordered Christmas gift items were delivered.
“None of my items came.”
None of the ordered items arrived; they were Christmas gifts.
“None of my items came.”
Two items marked delivered but missing; customer support unresponsive and no refund.
“Items marked as delivered but never arrived.”
Two items marked delivered never arrived and refund requests ignored.
“Of the three items ordered, only one arrived.”
Partial delivery with remaining items still processing and poor customer service.
“I would give 0 stars but that option is not available.”
Order partially delivered and customer service was unresponsive.
“customer service and shipping is non existent”
Gift order hasn't shipped and cancellation and contact attempts failed.
“it still has not shipped”
Gift order not shipped and website cancellation button did not work.
“the button on the website to confirm the cancellation does not work”
Returned item but company claims not received despite tracking and delayed refund.
“they are still saying they don't have it.”
Order was late; return required a fee and company disputed delivery.
“I contacted them asking where my order was, didn't receive a reply”
Service was very slow with no meaningful updates on delays.
“Mega slow service”
Delivery was very slow and there was no update about delays.
“Mega slow service”
No customer service response and delivery was very late despite eventual shipment.
“No customer service.”
Order shipped late and customer service did not respond to enquiries.
“No customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
IWOOT (I Want One Of Those) is an online retailer focused on gifts, novelty items and pop-culture merchandise. The site offers a broad catalogue of themed collectibles, homeware and small electronics aimed at shoppers seeking distinctive presents. Customers typically interact via the e-commerce site for product search, checkout, delivery and returns. People researching IWOOT reviews often look for information on delivery performance, refunds, product condition, pricing and website usability.