Many reviewers say their orders never arrived and refunds dragged on without resolution. Several customers report jewellery arriving broken, with loose stones, or looking different from the photos. Another group describes fast shipping, solid craftsmanship, and helpful staff. Overall, reviews split clearly between failed transactions and smooth purchases.
Examples from available reviews (May 2012 – Feb 2026).
Company held payment for 65 days without delivery or refund.
“65 days they’ve had my £700, disgraceful!!”
Necklace repeatedly broke and refund was not issued.
“Never got one and they’ve kept my money.”
Bridesmaids' jewellery was stunning, well packaged, and received a bulk discount.
“The jewellery looked stunning and it was perfectly packaged.”
Emerald ring arrived quickly, looks great, and satisfied both buyer and wife.
“My wife is very happy with the ring, it looks great and oozes quality.”
Many reviews mention orders that never arrived, cancellations, and payments kept for weeks. Several customers say they had to request bank chargebacks to get their money back. A smaller number describe on-time delivery and flexible support for special requests.
Some reviewers point to competitive prices and items that match the online images. Others say pieces looked smaller than shown or felt flimsy. Comments on price fairness appear less often than delivery and quality issues.
Some customers like the easy-to-use website, clear photos, and quick checkout. Others say the images were misleading and pendants arrived smaller than expected. Reviews include both repeat and bulk buyers alongside one-off complaints.
Many complaints describe breakages, missing stones, cracked gems, and poor finishing on arrival. Multiple reviews also mention high-quality necklaces, rings, and bridesmaids' sets that arrived on time. When items fail, reviews often also mention asking for replacements or refunds.
Many reviewers report emails going unanswered, phone calls not picked up, or receiving only automated replies. Several say refunds or warranty returns stalled because follow-up never came. A smaller group praise specific staff and helpful live-chat support.
Reviews split sharply between purchases that fell apart and transactions that went smoothly. Many negative accounts centre on fulfilment problems and customer-service failures. In contrast, some reviewers describe repeat orders, on-time delivery, and jewellery they were happy with.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Special requests were fulfilled and Jonathan provided excellent personalised service.
“You satisfied every request I had.”
Prompt customer service and a beautiful ring delivered quickly.
“Customer service was good, they replied promptly.”
Necklace arrived on time and looked even more beautiful in person.
“The delivered it on time as promised and the necklace is more beautiful in real.”
My ruby necklace order arrived quickly and the piece was beautiful.
“Le collier est magnifique et la livraison a été très rapide.”
Repeated purchases arrive on time and the partner consistently loves the jewellery.
“As usual the jewellery arrived on time and my partner loves the jewellery so much.”
Beautiful, well-presented amethyst earrings delivered promptly overseas by FedEx.
“The jewellery not only looks beautiful but is very elegantly presented.”
Bracelet repaired but then reported delivered and never received; follow-up lacking.
“I never received it.”
Defective product issues met with no phone or email responses.
“They do not answer phone calls, answer emails.”
Sapphire popped out and return/refund process was mishandled, yielding partial refund.
“I finally received a refund - except it is $30 less than what I paid”
Bridesmaids' jewellery was stunning, well packaged, and received a bulk discount.
“The jewellery looked stunning and it was perfectly packaged.”
Helpful telephone support and the emerald set arrived within a week looking gorgeous.
“Items arrived within one week and look gorgeous. Recommended. :)”
Prolonged resizing, broken timelines, and poor communication preceded a refund.
“we arranged a full refund of said ring”
Website worked well and the wife loves the purchased necklace.
“Website is very good and wife loves the necklace.”
Necklace was not as described with poor finish and inconsistent sapphires.
“The necklace which arrived was nothing like described.”
Payment and communication problems led to receiving a broken, misdescribed necklace.
“the necklace was broken! One stone was missing and loose in the box.”
Emerald ring arrived quickly, looks great, and satisfied both buyer and wife.
“My wife is very happy with the ring, it looks great and oozes quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
QP Jewellers sells fine jewellery online, including rings, necklaces, earrings, and bracelets. The site shows product photos and descriptions for gemstone and precious-metal pieces. Customers order through the online store and pay using standard online methods. The website also outlines shipping choices, returns, and warranty steps.