Many reviewers say their orders never arrived and refunds dragged on without resolution. Several customers report jewellery arriving broken, with loose stones, or looking different from the photos. Another group describes fast shipping, solid craftsmanship, and helpful staff. Overall, reviews split clearly between failed transactions and smooth purchases.
Examples from available reviews (May 2012 – Feb 2026).
Company held payment for 65 days without delivery or refund.
“65 days they’ve had my £700, disgraceful!!”
Necklace repeatedly broke and refund was not issued.
“Never got one and they’ve kept my money.”
Bridesmaids' jewellery was stunning, well packaged, and received a bulk discount.
“The jewellery looked stunning and it was perfectly packaged.”
Emerald ring arrived quickly, looks great, and satisfied both buyer and wife.
“My wife is very happy with the ring, it looks great and oozes quality.”
Many reviews mention orders that never arrived, cancellations, and payments kept for weeks. Several customers say they had to request bank chargebacks to get their money back. A smaller number describe on-time delivery and flexible support for special requests.
Some reviewers point to competitive prices and items that match the online images. Others say pieces looked smaller than shown or felt flimsy. Comments on price fairness appear less often than delivery and quality issues.
Some customers like the easy-to-use website, clear photos, and quick checkout. Others say the images were misleading and pendants arrived smaller than expected. Reviews include both repeat and bulk buyers alongside one-off complaints.
Many complaints describe breakages, missing stones, cracked gems, and poor finishing on arrival. Multiple reviews also mention high-quality necklaces, rings, and bridesmaids' sets that arrived on time. When items fail, reviews often also mention asking for replacements or refunds.
Many reviewers report emails going unanswered, phone calls not picked up, or receiving only automated replies. Several say refunds or warranty returns stalled because follow-up never came. A smaller group praise specific staff and helpful live-chat support.
Reviews split sharply between purchases that fell apart and transactions that went smoothly. Many negative accounts centre on fulfilment problems and customer-service failures. In contrast, some reviewers describe repeat orders, on-time delivery, and jewellery they were happy with.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Necklace repeatedly broke and refund was not issued.
“Never got one and they’ve kept my money.”
Order never arrived; poor communication and refund unfulfilled.
“The item never arrived.”
Order not delivered and company kept customer's payment.
“QP Jewellers has effectively taken my money for nothing in return.”
Earrings broke and appeared not to be solid gold; support stopped replying.
“I found a foreign grey metal inside.”
Cancelled after long wait and later received a refund.
“refund came through on the 9th Feb”
Many recent reviews report failed orders and poor communication.
“failure to complete orders”
Necklace repeatedly broke despite replacements and poor responses.
“the necklace broke while I was walking down the street”
Christmas gift missed and refund requests ignored by company.
“Terrible experience and I just want my money back now.”
Delivery over a month late with no prior contact.
“Delivery was over a month after the eta”
Ring not delivered and refund still pending due to delays.
“they are experiencing delays with refunds as well.”
Company held payment for 65 days without delivery or refund.
“65 days they’ve had my £700, disgraceful!!”
Delivery delayed and needed bank dispute to obtain refund.
“refund eventually received middle of Jan.”
Nearly two months without order or requested refund.
“Nearly 2 months have passed and I am yet to receive my order”
Ordered at end of 2024 and still no delivery; no meaningful replies.
“I order a ring on 31.12.2024 and I have still not received it.”
Paid for necklace but company stopped responding and present ruined.
“my birthday present is ruined.”
Order not delivered and messages ignored; refund still pending.
“DO NOT USE THIS COMPANY!”
Earrings missed delivery and customer must pursue refund through bank.
“automated email back apologising for the delay”
Order not received after weeks and refund request ignored.
“I haven't received my order yet.”
Still awaiting refund one month after requesting it.
“Still await a refund one month later.”
Company offers good selection but delivery delay and unmet discount.
“The compagn”
Earrings undelivered and bank dispute initiated to recover cost.
“Ordered some earrings in what I thought was enough time”
Two orders not received and only generic responses from company.
“Telephone number goes straight to a recorded message too.”
Product and communication were both great.
“The product was great but also, the communication was great as well”
Order placed but not delivered and communication poor.
“they don't answer the phone and are extremely poor at replying to emails.”
Christmas order still not arrived and refund requests ignored.
“I ordered a necklace from them on the 1st December 2025”
Ring ordered in November not delivered and promised discount missing.
“I ordered a Sapphire Audrey classic ring for my partner in November”
Product was lovely, well made and delivered on time.
“The product was lovely, well made and looked fantastic”
Item undelivered and company hard to contact; seeking mediation.
“they have been almost impossible to contact”
Anniversary ring delivery delayed and communication terrible.
“Do not use as they will delay delivery.”
Reviewer believes company is a scam and will report it.
“Agree this feels like a scam and I will be reporting the company.”
Earring arrived broken; returned it and awaiting their response.
“One earring was broken.”
Missed delivery and unresponsive customer service ruined the anniversary gift.
“I have tried the online chat, NOTHING!”
Ordered ring never arrived and refund requests went unanswered.
“It never arrived and despite numerous email exchanges, they are unresponsive to my requests for a refund.”
Returned damaged earrings but promised replacement and refund never materialised.
“Sent a pair of damaged earrings back under the lifetime warranty that came with them in May 2025.”
Bracelet repair took over seven months and promised refund never arrived.
“Took over seven months to have a bracelet I ordered for my wife, repaired.”
Could not reach customer service and delivery date passed without update.
“Haven’t been able to get hold of customer service at all.”
Despite a delay, order arrived for Christmas and service was supportive.
“Despite a delay I received m order i time for Christmas.”
Missed delivery, ignored communications, refund only obtained via bank fraud challenge.
“The scum have taken my money”
Company kept requesting reviews while owing a £200 refund for months.
“you still owe me a £200 refund and I have been waiting 5 months!”
Numerous emails requesting a refund went unanswered; authorities were contacted.
“I have had numerous emails since mid Novemeber regarding a ring I bought for my wife's Xmas.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
QP Jewellers sells fine jewellery online, including rings, necklaces, earrings, and bracelets. The site shows product photos and descriptions for gemstone and precious-metal pieces. Customers order through the online store and pay using standard online methods. The website also outlines shipping choices, returns, and warranty steps.