Many reviewers say their orders never arrived and refunds dragged on without resolution. Several customers report jewellery arriving broken, with loose stones, or looking different from the photos. Another group describes fast shipping, solid craftsmanship, and helpful staff. Overall, reviews split clearly between failed transactions and smooth purchases.
Examples from available reviews (May 2012 – Feb 2026).
Company held payment for 65 days without delivery or refund.
“65 days they’ve had my £700, disgraceful!!”
Necklace repeatedly broke and refund was not issued.
“Never got one and they’ve kept my money.”
Bridesmaids' jewellery was stunning, well packaged, and received a bulk discount.
“The jewellery looked stunning and it was perfectly packaged.”
Emerald ring arrived quickly, looks great, and satisfied both buyer and wife.
“My wife is very happy with the ring, it looks great and oozes quality.”
Many reviews mention orders that never arrived, cancellations, and payments kept for weeks. Several customers say they had to request bank chargebacks to get their money back. A smaller number describe on-time delivery and flexible support for special requests.
Some reviewers point to competitive prices and items that match the online images. Others say pieces looked smaller than shown or felt flimsy. Comments on price fairness appear less often than delivery and quality issues.
Some customers like the easy-to-use website, clear photos, and quick checkout. Others say the images were misleading and pendants arrived smaller than expected. Reviews include both repeat and bulk buyers alongside one-off complaints.
Many complaints describe breakages, missing stones, cracked gems, and poor finishing on arrival. Multiple reviews also mention high-quality necklaces, rings, and bridesmaids' sets that arrived on time. When items fail, reviews often also mention asking for replacements or refunds.
Many reviewers report emails going unanswered, phone calls not picked up, or receiving only automated replies. Several say refunds or warranty returns stalled because follow-up never came. A smaller group praise specific staff and helpful live-chat support.
Reviews split sharply between purchases that fell apart and transactions that went smoothly. Many negative accounts centre on fulfilment problems and customer-service failures. In contrast, some reviewers describe repeat orders, on-time delivery, and jewellery they were happy with.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and refund has not been processed.
“This company is a scam.”
Pendant missed anniversary; refund not issued after weeks.
“they are unable to refund our money £400”
Did not receive order and company won't reimburse payment.
“I never received my order”
Cancelled order but refund not received and company unresponsive.
“This is a scam!”
Multiple delays, broken jewelry, and no refund or replacement received.
“the clasp broke and the gemstone fell off”
Gift undelivered and refund delayed without explanation.
“failed to deliver my gift purchase”
Order cancelled; refund repeatedly delayed and unprocessed.
“they “could not process my refund””
Long refund delay; customer fears company collapse and loss.
“Do not use!!!!!!”
Refund issues; company directs customers to seek bank chargebacks.
“you wont get any money out of us”
Stones fell out; ring lost on return and poor replacement.
“Twice the stones fell out”
Earrings not delivered three months later despite promised delivery.
“That was three months ago and the item is still is not here.”
No delivery and no refund, customer reports lies.
“No delivery No refund just LIES LIES LIES!!”
Repeated breakages and months-long delays for replacements and refunds.
“THE SAME HAPPENED AGAIN!!!”
Returned broken earrings months ago and still no replacements.
“I returned a pair of sapphire earrings in june”
Order delayed and refund only via bank chargeback advised by company.
“raise a chargeback from my bank.”
Ring ordered in July still undelivered after many weeks.
“7 weeks later im still waiting on delivery”
Company unable to supply order and unable to refund customers.
“unable to supply and now unable to refund.”
Refund promised but still not received weeks later.
“still no refund!”
Item out of stock, refund delayed and taken up with credit card.
“Stock issues .”
Ordered ring months ago and received neither item nor refund.
“still no ring, nor refund”
Item broke, return proved delivered, but refund was delayed and evasive.
“Despite this, they claimed they never received it—even though they had emailed me confirming they would refund the postage once they received it, which they did.”
Automation charged multiple times and delivery failed, leaving customer out of pocket.
“They lied about the delivery Said it would be DHL”
Company refused a late return and was inflexible about returns policy.
“QP was completely unflexable about a return.”
Earrings broke in the box and replacement arrived with a cracked stone.
“First, my earrings broke IN THE BOX.”
Earrings broke quickly and customer service did not resolve the issue.
“earrings broke IN THE BOX.”
Before finding your firm online, I was struggling to come up with a suitable prezzie for my best friends’ 40th. Looking thro’ your website I found very beautiful earrings which I was sure she’d love. She absolutely loved them (as did I and many others!) The quality was superb (as expected). Confirmation e-mails, despatch notifications and delivery were excellent. However, I can't help be a little disappointed with its presentation box. The boxes' interior (cushion pad) was loose, showing the glue marks where it should be fixed. Not really a premium look, considering the premium quality (and prices) of the earrings. But! most importantly the piece is beautiful and my bestie adores them. Thanks, guys!
Shipped fast, good quality, and an overall amazing experience.
“It shipped fast, good quality, and just amazing!”
Pendant was much smaller than pictured and diamonds appeared negligible.
“It's a lot smaller than it looked online”
Defective necklace return stalled at an unattended return address and emails ignored.
“I bought two necklaces from QP Jewellers, one of them was broken after it had only been worn twice.”
Repeated purchases consistently deliver excellent service and quality over years.
“every time excellent service and quality.”
Emerald pendant did not match the picture, being clouded and a different shade.
“emerald pendant I ordered was nothing like that of the picture completely clouded and a completely different shade of green.”
Good service but the purchased chain felt a little flimsy.
“still seems a little flimsy”
Fast delivery and the jewellery was well received and enjoyed.
“Fast delivery and lovely jewellery.”
Product matched photos and competitive pricing led to a satisfying purchase.
“the product was exactly the same as the photos”
Good range, fair price, and prompt delivery with helpful postage information.
“Good price and quality and quick response to my question”
Very pleased with the ruby pendant, great service, and quick delivery.
“VERY PLEASED WITH MY RUBY PENDANT, SERVICE WAS GREAT,”
Earrings appeared like dull plastic and communication was inconsistent.
“looked like I piece of dull plastic”
Repeated purchases consistently deliver very pleasing, high-quality jewellery and service.
“I am always very pleased with jewellery I get from here.”
Helpful live chat advice and all jewellery arrived together; wife loved it.
“Thank you Johnathan who help me at QP Jewellers.”
Company changed delivery to holiday address and provided outstanding service.
“I was advised on the phone that the delivery location could be changed to my holiday destination.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
QP Jewellers sells fine jewellery online, including rings, necklaces, earrings, and bracelets. The site shows product photos and descriptions for gemstone and precious-metal pieces. Customers order through the online store and pay using standard online methods. The website also outlines shipping choices, returns, and warranty steps.