Across these reviews, recurring issues reported by consumers include inaccurate "in stock" listings, long shipment or backorder delays, and repeated problems obtaining refunds or clear order updates. Several reviews also describe receiving wrong or poorly packed parts, requiring extra time to resolve or to dispute charges. A minority of customers report positive outcomes: accurate parts, reasonable price, and successful technician installations. Consumers considering SearsPartsDirect should verify real-time stock confirmations, keep order and payment records, use payment methods that allow dispute resolution if necessary, and weigh third‑party parts vendors if prompt delivery or dependable refunds are critical.
Examples from available reviews (Nov 2021 – Feb 2026).
They provided a quality condenser coil and timely repair service.
“I got 100% satisfaction from Sears PartsDirect.”
Received wrong part and experienced delayed refunds requiring PayPal dispute.
“they cancelled my transaction but never refunded my payment.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Canceled order but refund delayed after multiple calls and promises.
“I canceled the order within the required one hour time window and was charged anyway.”
Most reviews describe poor service: order mistakes, repeated promises, difficulty cancelling, and slow or missing refunds; a few report successful technician repairs.
A small number cite good prices, while others report higher prices than competitors or feel overcharged when service and refunds fail.
Many users report misleading "in stock" claims, confusing website/ordering flows, long fulfillment delays, and poor online ordering experiences.
Some customers received correct, working parts, but multiple reports describe wrong, used, dirty, or poorly packed parts and missing instructions.
Frequent complaints concern late or missing backorder notices, unclear tracking, repeated refund promises, and difficulty reaching helpful live support.
The overall tone is negative: many customers experienced delays, refunds problems and wrong items; some customers did report successful repairs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Reviews (20) · consumeraffairs.com (10) · Reviews (1) · Quotes shortened · As of: February 2026
Hollie provided enthusiastic, professional, and reassuring communication.
“Hollie at Sears is amazing”
Multiple appointment reschedules and no human support; freezer still unrepaired.
“There are no humans to speak to you.”
Reviewer warns Sears requires service fees and upfront payments despite misleading promises.
“you still have to pay $129 the service.”
Repeated rescheduling and warranty renewal request while washer remained unrepaired.
“Sears warranty service seems to operate like a scam”
Technician blamed filters; reviewer reports Freon leak and requests new unit.
“There is also a Freon leak somewhere which is causing the freezing (I knew that).”
Cancelled order immediately but item shipped and refund delayed despite refusal.
“I still haven’t received my refund.”
Part showed in stock but order later updated to backorder and delays.
“order status updates to backorder”
Charged high markup for parts and received incorrect diagnosis.
“They charged me 222.41.”
Reported sellers failing to send paid items and calling site a scam.
“Sellers often just don't send any item once you've paid for it.”
Received wrong part and couldn't get returns or reach a live person.
“was unable to find a live person to talk to.”
AI interface failed to coordinate appointments and parts, causing multiple reschedules.
“This will be the 6th appointment for this install.”
Received damaged air compressor part and couldn't obtain replacement.
“I can't recommend Sears.com to anyone as their customer service is non-existent.”
Repairman seemed like he was on drugs and demanded payment quickly.
“repair man seem like he was on drugs”
James was professional, efficient, and provided useful carpet cleaning suggestions.
“James (carpet cleaner), was very professional.”
Missed appointment and AI prevented reaching customer service.
“Failed to keep appointment- no calls or explanation.”
Service was very friendly and fast with good knowledge.
“Very friendly, and fast.”
Warranties and repairs lacked follow-through; installations incomplete and appointments failed.
“They replaced my microwave but just left it at my doorstep without installing it.”
Appointments canceled repeatedly and no consistent human contact; AI responses caused confusion.
“There's just no direct connection from consumer to an actual point of contact with Sears.”
Protect plan service failed; technician broke item, refused part orders, and canceled appointments.
“Their program is all robot and impossible to talk to a human.”
Service appointments were repeatedly delayed, canceled, and escalations failed.
“I got a text canceling the appointment.”
Multiple failed repairs and appointment no-shows left refrigerator unrepaired.
“no one showed up.”
Repeated cancellations occurred but finally a technician fixed the range.
“I am so grateful my range is finally fixed!!”
Microwave was reinstalled incorrectly and installers repeatedly canceled.
“reinstalled the wall microwave oven incorrectly.”
Home services canceled multiple times leaving them without a refrigerator.
“Sears Home Services canceled on us THREE TIMES.”
Repair appointments were canceled multiple times and contacting support was difficult.
“AI SAID WE WERE NEVER SCHEDULED BUT WE HAVE EMAILS SHOWING WE DID .”
Multiple technicians canceled appointments and AI customer service failed.
“I've had 5 technicians cancel 5 appointments I've made”
Calls were dropped, AI scheduling failed, and they demanded bank details.
“he would only help me if I gave my checking acct number.”
Ordered parts were backordered and refund was delayed past promised timeframe.
“I STILL have no refund - on a 3-5 business day promise of refund .”
They repeatedly fail to keep appointments, so don't waste your time.
“They don't keep appointments.”
Getting quality refrigerator parts is a difficult task from experience. It took me months before I could get a condenser coil for my Kenmore2538362291 refrigerator. Luckily after the long search, I bumped into Sears PartsDirect, checked through their website that is easy to navigate and found they had different parts of home appliances. Among the many brands, I got a perfect condenser coil. I was excited about the prices and quality. I went further to schedule a repair with their timely technician. I liked his diligence. He did a good job, the refrigerator is working. I got 100% satisfaction from Sears PartsDirect.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sears is a long-established American retail company known historically for department stores and appliance brands such as Kenmore and Craftsman. In recent years SearsPartsDirect has operated as the parts distribution channel for appliance and home-equipment components, listing replacement parts, accessories and repair items online. Consumers searching reviews for Sears or SearsPartsDirect often look for information about parts availability, shipping, returns, and customer support related to appliance repairs.