Across these reviews, recurring issues reported by consumers include inaccurate "in stock" listings, long shipment or backorder delays, and repeated problems obtaining refunds or clear order updates. Several reviews also describe receiving wrong or poorly packed parts, requiring extra time to resolve or to dispute charges. A minority of customers report positive outcomes: accurate parts, reasonable price, and successful technician installations. Consumers considering SearsPartsDirect should verify real-time stock confirmations, keep order and payment records, use payment methods that allow dispute resolution if necessary, and weigh third‑party parts vendors if prompt delivery or dependable refunds are critical.
Examples from available reviews (Nov 2021 – Feb 2026).
They provided a quality condenser coil and timely repair service.
“I got 100% satisfaction from Sears PartsDirect.”
Received wrong part and experienced delayed refunds requiring PayPal dispute.
“they cancelled my transaction but never refunded my payment.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Canceled order but refund delayed after multiple calls and promises.
“I canceled the order within the required one hour time window and was charged anyway.”
Most reviews describe poor service: order mistakes, repeated promises, difficulty cancelling, and slow or missing refunds; a few report successful technician repairs.
A small number cite good prices, while others report higher prices than competitors or feel overcharged when service and refunds fail.
Many users report misleading "in stock" claims, confusing website/ordering flows, long fulfillment delays, and poor online ordering experiences.
Some customers received correct, working parts, but multiple reports describe wrong, used, dirty, or poorly packed parts and missing instructions.
Frequent complaints concern late or missing backorder notices, unclear tracking, repeated refund promises, and difficulty reaching helpful live support.
The overall tone is negative: many customers experienced delays, refunds problems and wrong items; some customers did report successful repairs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Reviews (20) · consumeraffairs.com (10) · Reviews (1) · Quotes shortened · As of: February 2026
Shipped in a timely manner and fits well.
“Shipped in a timely manner. Fits well.”
Third-party vendors allegedly rip customers off and charge high restocking fees.
“Sears runs through third party scammers like FastMedia.”
Technician no-showed repeatedly, appointments rescheduled, and poor communication.
“I had another app yesterday again no show”
Warranty service was ineffective, with missed technicians and poor communication.
“This company’s warranty for home appliances is dissatisfying to say the least.”
Appointments repeatedly canceled and repair work was poor and incomplete.
“They would cancel the appointment the day of and reschedule time and time again.”
Automatic voice system and a wide appointment window caused frustration.
“it is all automatic voices.”
Multiple canceled appointments and long delays led customer to choose replacement refrigerator from GE.
“They cancelled 3 appointments before even coming to my home.”
Microwave unrepaired for months under warranty with promised replacement check not received.
“It has been since September and my microwave oven, under warranty, has not been fixed.”
Appointments repeatedly rescheduled due to staffing, causing long waits despite paid deductible.
“unfortunately due to unexpected staffing changes in my neighborhood, they need to reschedule”
Fridge remained unrepaired months after warranty service requests and missed appointments.
“It's now December and my fridge still not working.”
Paid for repairs but issues persisted and dryer failed again after long delays.
“I will never use sears again paid 1500 to fix my washer and dryer only to have my dryer break again...”
Technician performed inadequate repair and Sears provided poor follow-up and communication.
“I had to trick them to come out here to fix what they supposed to fix after I purchased the parts to fix my stove.”
Spent long time on phone but could not reach a real person; AI unhelpful.
“I can't get to a real person and it's incredibly frustrating.”
Diagnosed compressor covered by warranty but Sears did not respond to case.
“Still after one month, I have not got any respond form sears yet for the created case.”
Repair service failed; technician did not show and no human contact available.
“I've been without a refrigerator for three weeks”
Needed furnace replacement but Sears delayed honoring warranty and provided run-arounds.
“It is dire that we have a working furnace.”
High baseline labor fees and multiple expensive repair charges left reviewer paying $800.
“the base labor fee is $300”
Two scheduled appointments resulted in no-shows and no human contact.
“No way to talk to a human.”
Canceled an in-stock part order but still awaited refund a month.
“a month later, still no refund.”
Ordered parts showed in stock but were backordered and uncancelable.
“There is absolutely no way to cancel the order”
Received wrong part and experienced delayed refunds requiring PayPal dispute.
“they cancelled my transaction but never refunded my payment.”
Part listed as in stock did not ship and payment retained.
“My part should be here yet they have my money.”
Order never shipped and refund not posted, bank intervened.
“Seems like a scam.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Canceled order but refund delayed after multiple calls and promises.
“I canceled the order within the required one hour time window and was charged anyway.”
Expedited order lost, cancellation ineffective, and no English support; money missing.
“Horrible service!!! and i am out $82.00.”
Website promised quick delivery but item backordered and support was deceptive.
“website stated it will get here within a week. Then I get an email stating it's backordered”
Part never shipped despite in-stock listings; support gave excuses and no refund.
“The status remains “In Process,” like nothing is happening.”
Company misrepresented inventory and lied about availability causing cancellation.
“Please cancel and refund. Anything else? Yes, you lied to me!”
Reviewer says the company lied and offered no help, avoid them.
“DO NOT USE THESE PEOPLE. THEY'LL LIE TO YOU AND DO NOTHING TO HELP YOU.”
Part listed in stock never shipped and live support was unreachable.
“Next to impossible to speak with a live agent to inquire about my order or request refund.”
Control board unavailable led to delayed refunds and incorrect online images.
“Selling/charging for parts that don't exist and the consumer has to invest time to obtain a refund is a dealbreaker.”
Part shipped cheaply but packaging was ruined and the part was dirty.
“The box that the part was shipped in looked like it had been through a world war.”
Delivery times and addresses were incorrect and support overseas was hard to understand.
“First of all, they lied to me when the part would be delivered.”
Parts delayed months despite in-stock claims, requiring a credit card dispute.
“By the time you save 10% with SearsPartsDirect, your project will likely be months behind”
Never received ordered parts nor refunds for two separate orders.
“Never received parts ordered and never received refund for 2 separate orders.”
Received a defective control board that appeared used and returns were obstructed.
“Sears Parts Direct is a scam, they recycle used parts and sell them as new.”
Multiple orders resulted in wrong, missing, and misdelivered parts with refund difficulties.
“I have now had to order the same part three times.”
Order shown in stock but delayed, partial shipment, and poor communication from support.
“You show on your website that parts are in stock just to get customers to make the purchase”
Technician arrived on time and fixed the problem efficiently.
“The tech arrived on time and was extremely efficient!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sears is a long-established American retail company known historically for department stores and appliance brands such as Kenmore and Craftsman. In recent years SearsPartsDirect has operated as the parts distribution channel for appliance and home-equipment components, listing replacement parts, accessories and repair items online. Consumers searching reviews for Sears or SearsPartsDirect often look for information about parts availability, shipping, returns, and customer support related to appliance repairs.