Across these reviews, recurring issues reported by consumers include inaccurate "in stock" listings, long shipment or backorder delays, and repeated problems obtaining refunds or clear order updates. Several reviews also describe receiving wrong or poorly packed parts, requiring extra time to resolve or to dispute charges. A minority of customers report positive outcomes: accurate parts, reasonable price, and successful technician installations. Consumers considering SearsPartsDirect should verify real-time stock confirmations, keep order and payment records, use payment methods that allow dispute resolution if necessary, and weigh third‑party parts vendors if prompt delivery or dependable refunds are critical.
Examples from available reviews (Nov 2021 – Feb 2026).
They provided a quality condenser coil and timely repair service.
“I got 100% satisfaction from Sears PartsDirect.”
Received wrong part and experienced delayed refunds requiring PayPal dispute.
“they cancelled my transaction but never refunded my payment.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Canceled order but refund delayed after multiple calls and promises.
“I canceled the order within the required one hour time window and was charged anyway.”
Most reviews describe poor service: order mistakes, repeated promises, difficulty cancelling, and slow or missing refunds; a few report successful technician repairs.
A small number cite good prices, while others report higher prices than competitors or feel overcharged when service and refunds fail.
Many users report misleading "in stock" claims, confusing website/ordering flows, long fulfillment delays, and poor online ordering experiences.
Some customers received correct, working parts, but multiple reports describe wrong, used, dirty, or poorly packed parts and missing instructions.
Frequent complaints concern late or missing backorder notices, unclear tracking, repeated refund promises, and difficulty reaching helpful live support.
The overall tone is negative: many customers experienced delays, refunds problems and wrong items; some customers did report successful repairs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Reviews (20) · consumeraffairs.com (10) · Reviews (1) · Quotes shortened · As of: February 2026
Technician was fast and arrived early.
“Great technician was fast n early”
Technician was knowledgeable and thorough during the assignment.
“The technician was very knowledgeable and thorough when completing the assignment.”
Technician explained diagnosis, ordered part, and scheduled return visit.
“Charlie was kind and courteous during his service call.”
Service did not arrive on time and product remained unserviced.
“Nothing Came in time”
Parts arrived quickly and technician installed them promptly and knowledgeably.
“Parts came in quick installation was done quickly.”
Technician Brian was good but prior no-shows and AI support failed.
“there were three no-show appointments, prior to Brian.”
Standing order failed this year and the part arrived many weeks late.
“The part finally arrived many weeks later than in previous years.”
Dishwasher stopped working after service and AI could not locate appointment.
“it's just AI agents now.”
Technician was on time, fixed problems, and was pleasant.
“On time, fixed problems and pleasant”
Extremely friendly technician; reviewer would like them to return.
“This is an amazing person.”
Technician was professional but labor costs exceeded expected amount.
“he was very professional”
Repeated missed appointments, AI-driven messaging, and inability to reach humans.
“Never a human.”
Reviewer called the service 'Knowledgeable'.
“Knowledgeable”
Rob was professional, knowledgeable, patient, and went above and beyond.
“Rob was awesome professional, knowledgeable, patient & went above & beyond to try to to get this freezer working properly”
Subscription reliably delivered every six months with advance notification.
“my subscription arrives every 6 months as scheduled.”
Multiple no-shows left reviewer without an oven for three weeks.
“Two appointments and three weeks without an oven.”
Technician missed multiple time windows and AI support was unhelpful.
“Very bad service. They cannot be trusted.”
Paid for repair and parts later became unavailable; diagnostic fee not refunded.
“I should not have to pay for something that I have no control over.”
Repeated no-shows and wide time windows left refrigerator unrepaired.
“They don’t knock, have yet to fix my refrigerator and give a window of 8am to 5pm!!!”
The technician provided great service overall.
“The technician was great.”
Service technician was friendly and knowledgeable.
“Friendly and knowledgeable service tech.”
Excellent technician but company delays and damaged parts left refrigerator unrepaired months.
“I have been without a refrigerator for 7 months”
Technician arrived as scheduled, diagnosed issue, and checked for replacement part.
“He arrived when the app said to expect him.”
Shipments were consistently on time without missed deliveries.
“He never missed a shipment to my house.”
Parts worked great for the customer.
“they worked great!”
Replacement ice maker failed within months and support refused replacement.
“The ice tray split into 2 pieces in less than two months of use.”
Part arrived early, packaged correctly, original, and was easy to install.
“It is definitely the orginal part.”
Only AI bot responses initially; human later contacted to check order.
“There is no customer service.”
The microwave door latch arrived quickly.
“Item came quickly”
Automated ordering failed but human associate ensured fast shipment and good service.
“The automated order process didn’t work well at all but the human associate did a nice job.”
Part was in stock and shipped quickly with no issues.
“They had my part in stock and shipped quickly.”
Received exactly the ordered part within a reasonable time.
“Exactly the part I ordered and arrived in a reasonable amount of tim”
Water filter was simple to install and ordering was easy.
“The water filter was fairly simple to install myself.”
Ordering was easy, representative helpful, and part arrived next day.
“The ordering process was very easy.”
Original GE part arrived intact and at a great price.
“great price and the part was an original GE part.”
Part fit well and was delivered quickly.
“Part fit great and fast delivery.”
Honest communication, excellent product, and competitive pricing.
“Good, honest communication. Excellent product. Reasonable (competitive) price.”
Part fit perfectly and arrived on time.
“Part fit perfectly and arrived on time.”
Received correct parts a few days late with little delay communication.
“I just wish there was feedback when the order was known there was going to be a delay.”
Part was rare, delivered on time, and met needs.
“It was just what I needed and I couldn’t find it anywhere else.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sears is a long-established American retail company known historically for department stores and appliance brands such as Kenmore and Craftsman. In recent years SearsPartsDirect has operated as the parts distribution channel for appliance and home-equipment components, listing replacement parts, accessories and repair items online. Consumers searching reviews for Sears or SearsPartsDirect often look for information about parts availability, shipping, returns, and customer support related to appliance repairs.