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We Collect & Analyze Reviews

Avis
Experiences & Reviews

Avis is a global car rental brand operating airport and city locations through Avis Budget Group. Founded in the mid‑20th century, Avis offers short‑term and long‑term rentals, corporate accounts, and a range of vehicle classes including economy, SUVs and specialty vehicles. Consumers researching Avis often compare locations, fleet options, insurance and billing policies, and look for customer service contact details and rental terms before booking.

Overview & Key Metrics

Reviews Analyzed 30
Positive Sentiment 10%
Latest Review 12d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviews report poor onsite service: staff described as rude, unhelpful or inconsistent when handling breakdowns, reservations and refunds.

Share of mentions
19%
Weak
💰

Value for money

Many reviewers report unexpected charges, duplicate billing, withheld prepayments, disputed damage fees and upcharged insurance or cleaning fees.

Share of mentions
14%
Weak
⚡

User experience

Customers frequently describe disrupted trips: vehicle failures, being stranded, forced upgrades or lengthy disputes that affected travel plans.

Share of mentions
19%
Weak
🔧

Product quality

Vehicle issues appear in several accounts: dirty cars, low tyre pressure, mechanical faults, EV range/charge problems and disputes over pre‑existing damage.

Share of mentions
8%
Weak
📞

Communication

Reviewers report problems with billing records, missing invoices, unreturned messages, language barriers and difficulty obtaining promised refunds.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions are predominantly negative, driven by unresolved charges, poor service and vehicle issues; a few reviews praise helpful employees.

Share of mentions
21%
Weak

View all 30 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 30 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025

D
Derrick Rooks
trustpilot.com Oct 01, 2025

I extended my daily rental no records…

I extended my daily rental no records of it charged extra day , pulled in lot a few hours ltr to see if rate changes to turn in early or charge for xt...

s
sszilvia
trustpilot.com Oct 01, 2025

I do not recommend this company at all.

I do not recommend this company at all. The staff, especially the first person I dealt with, was completely unprofessional and unhelpful. Dropping off...

G
Gail Nicholson
trustpilot.com Oct 01, 2025

Will NEVER do business with AVIS again!

The worst, most unprofessional experience we've EVER had renting a car. The initial price quoted of around $1,000 ballooned to an eye-popping $3,600 w...

C
Chris Maddison
trustpilot.com Oct 01, 2025

AVOID!! Overcharged, deceptive, inflexible.

We booked our rental nine months in advance and prepaid for a one-way trip from Jasper to Calgary. Upon returning the vehicle, we received an invoice...

N
Nathan M
trustpilot.com Oct 01, 2025

If I could give the zero I would

If I could give the zero I would. We rented a car and luckily I took photos of the car prior to leaving the site at Arlanda airport as there was exist...

B
BS LENSA
trustpilot.com Oct 01, 2025

Booked and prepaid in Denver

Booked and prepaid in Denver Name is on board as preferred grab a car get ti gate cannot find reservation. Call twice no help tell...

C
Craig Anderson
trustpilot.com Oct 01, 2025

It’s 5:30 in the morning after I left…

It’s 5:30 in the morning after I left my wallet at the Avis counter in MN, and I have gone to the wrong return location. There is no one there or no w...

D
Doug Anton
trustpilot.com Oct 01, 2025

Wrongful Damage Charges – Poor Response from Avis

I rented a car from Avis in Italy (RA #156046273). When I picked up the vehicle, the rental agreement clearly documented a large scrape on the front r...

P
Pauline Washington
trustpilot.com Oct 01, 2025

Dirty car inside and out, tyre pressure failure.....

I was the second named driver for the vehicle that my friend and I collected from Avis after arriving at Harry Reid International, Las Vegas at 21:30...

F
Frank Olesen
trustpilot.com Oct 01, 2025

Invoice language and invoice items

I have recieved by e-mail an invoice in spanish, not in english. So i don't understand a word - and there are items on the invoice that appear unaccep...

A
Alessandra Di Giulio
trustpilot.com Oct 01, 2025

New Haven train station

Ali at the New Haven train st...

L
Lydia Alonso Benito
trustpilot.com Oct 01, 2025

Never again

Never again. Tried to sell me the most expensive insurance and didn’t explain anything properly. After agreeing to pay whatever deposit was said when...

B
Bashar Yohanon
trustpilot.com Oct 01, 2025

I noticed that an amount several times…

I noticed that an amount several times was recently charged to my credit card after my rental w...

L
Lexi Sharp
trustpilot.com Oct 01, 2025

Renting out cars their own locations aren't even equipped to charge

Their company is sending out rentals they can't even charge at their own locations!!!!!!!!! So if they can't charge it, what makes them think anyone e...

T
Tom Lines
trustpilot.com Oct 01, 2025

Picked up car at Calgary airport and it…

Picked up car at Calgary airport and it was caked in...

E
Enea Mano
trustpilot.com Oct 01, 2025

Customer service is terrible and not…

Customer service is terrible and not useful. They definitely don't prio...

M
Melanie V.
trustpilot.com Oct 01, 2025

Horrible company! They’re a scam!

My review is about the Avis car rental company, not one specific location. I have spent 2 months dealing with this company and I cannot believe what H...

S
Sue B
trustpilot.com Oct 01, 2025

Avis does not care about customer…

Avis does not care about customer safety. We rented a car, tire went flat, we were bounced around, told to drive on the quickly deflating tire to anot...

M
M Werrett
trustpilot.com Oct 01, 2025

They charge for extras even you state…

They charge for extras even you state you do not want them. I didnt want extra insurance when I picked our hire car from Sacramento Airport. They c...

J
John van Dijk
trustpilot.com Oct 01, 2025

Unavailable in case of emergency!

Warning!! Most important for everyone: Avis is unreachable in case of emergency. The emergency number is not answered, and another Avis phone number d...

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Conclusion

The reviews show repeated consumer concerns about billing transparency, customer service responsiveness and vehicle condition. Common practical steps from these reports include photographing and videoing vehicle condition at pickup and drop‑off, keeping booking confirmations and receipts, and requesting itemized invoices. If you anticipate complex itineraries or EV use, confirm vehicle type, charging logistics and written policies before travel. While most accounts are negative, isolated reviews highlight individual employees who provided exceptional help; expect variation by location.