Avis
Experiences & Reviews
Avis is a global car rental brand operating airport and city locations through Avis Budget Group. Founded in the mid‑20th century, Avis offers short‑term and long‑term rentals, corporate accounts, and a range of vehicle classes including economy, SUVs and specialty vehicles. Consumers researching Avis often compare locations, fleet options, insurance and billing policies, and look for customer service contact details and rental terms before booking.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews report poor onsite service: staff described as rude, unhelpful or inconsistent when handling breakdowns, reservations and refunds.
Value for money
Many reviewers report unexpected charges, duplicate billing, withheld prepayments, disputed damage fees and upcharged insurance or cleaning fees.
User experience
Customers frequently describe disrupted trips: vehicle failures, being stranded, forced upgrades or lengthy disputes that affected travel plans.
Product quality
Vehicle issues appear in several accounts: dirty cars, low tyre pressure, mechanical faults, EV range/charge problems and disputes over pre‑existing damage.
Communication
Reviewers report problems with billing records, missing invoices, unreturned messages, language barriers and difficulty obtaining promised refunds.
Overall experience
Overall impressions are predominantly negative, driven by unresolved charges, poor service and vehicle issues; a few reviews praise helpful employees.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 30 verified reviews (November 2021 – October 2025).
Renting out cars their own locations aren't even equipped to charge
"Their company is sending out rentals they can't even charge at their own locations!!!!!!!!! So if they can't charge it, what makes them think anyone e..."
If I could give the zero I would
"If I could give the zero I would. We rented a car and luckily I took photos of the car prior to leaving the site at Arlanda airport as there was exist..."
It’s 5:30 in the morning after I left…
"It’s 5:30 in the morning after I left my wallet at the Avis counter in MN, and I have gone to the wrong return location. There is no one there or no w..."
Horrible company! They’re a scam!
"My review is about the Avis car rental company, not one specific location. I have spent 2 months dealing with this company and I cannot believe what H..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025
I extended my daily rental no records…
I extended my daily rental no records of it charged extra day , pulled in lot a few hours ltr to see if rate changes to turn in early or charge for xt...
I do not recommend this company at all.
I do not recommend this company at all. The staff, especially the first person I dealt with, was completely unprofessional and unhelpful. Dropping off...
Will NEVER do business with AVIS again!
The worst, most unprofessional experience we've EVER had renting a car. The initial price quoted of around $1,000 ballooned to an eye-popping $3,600 w...
AVOID!! Overcharged, deceptive, inflexible.
We booked our rental nine months in advance and prepaid for a one-way trip from Jasper to Calgary. Upon returning the vehicle, we received an invoice...
If I could give the zero I would
If I could give the zero I would. We rented a car and luckily I took photos of the car prior to leaving the site at Arlanda airport as there was exist...
Booked and prepaid in Denver
Booked and prepaid in Denver Name is on board as preferred grab a car get ti gate cannot find reservation. Call twice no help tell...
It’s 5:30 in the morning after I left…
It’s 5:30 in the morning after I left my wallet at the Avis counter in MN, and I have gone to the wrong return location. There is no one there or no w...
Wrongful Damage Charges – Poor Response from Avis
I rented a car from Avis in Italy (RA #156046273). When I picked up the vehicle, the rental agreement clearly documented a large scrape on the front r...
Dirty car inside and out, tyre pressure failure.....
I was the second named driver for the vehicle that my friend and I collected from Avis after arriving at Harry Reid International, Las Vegas at 21:30...
Invoice language and invoice items
I have recieved by e-mail an invoice in spanish, not in english. So i don't understand a word - and there are items on the invoice that appear unaccep...
New Haven train station
Ali at the New Haven train st...
Never again
Never again. Tried to sell me the most expensive insurance and didn’t explain anything properly. After agreeing to pay whatever deposit was said when...
I noticed that an amount several times…
I noticed that an amount several times was recently charged to my credit card after my rental w...
Renting out cars their own locations aren't even equipped to charge
Their company is sending out rentals they can't even charge at their own locations!!!!!!!!! So if they can't charge it, what makes them think anyone e...
Picked up car at Calgary airport and it…
Picked up car at Calgary airport and it was caked in...
Customer service is terrible and not…
Customer service is terrible and not useful. They definitely don't prio...
Horrible company! They’re a scam!
My review is about the Avis car rental company, not one specific location. I have spent 2 months dealing with this company and I cannot believe what H...
Avis does not care about customer…
Avis does not care about customer safety. We rented a car, tire went flat, we were bounced around, told to drive on the quickly deflating tire to anot...
They charge for extras even you state…
They charge for extras even you state you do not want them. I didnt want extra insurance when I picked our hire car from Sacramento Airport. They c...
Unavailable in case of emergency!
Warning!! Most important for everyone: Avis is unreachable in case of emergency. The emergency number is not answered, and another Avis phone number d...
Conclusion
The reviews show repeated consumer concerns about billing transparency, customer service responsiveness and vehicle condition. Common practical steps from these reports include photographing and videoing vehicle condition at pickup and drop‑off, keeping booking confirmations and receipts, and requesting itemized invoices. If you anticipate complex itineraries or EV use, confirm vehicle type, charging logistics and written policies before travel. While most accounts are negative, isolated reviews highlight individual employees who provided exceptional help; expect variation by location.