The reviews show repeated consumer concerns about billing transparency, customer service responsiveness and vehicle condition. Common practical steps from these reports include photographing and videoing vehicle condition at pickup and drop‑off, keeping booking confirmations and receipts, and requesting itemized invoices. If you anticipate complex itineraries or EV use, confirm vehicle type, charging logistics and written policies before travel. While most accounts are negative, isolated reviews highlight individual employees who provided exceptional help; expect variation by location.
Examples from available reviews (Nov 2021 – Feb 2026).
Forced into low‑charged electric vehicle, struggled to find chargers and ruined trip.
“They gave it to us hardly charged”
Charged for pre-existing damage and refund promised but not received.
“I received 6543 SEK charge for the damages.”
Employee Kai drove me to the correct return location and helped generously.
“WAY WAY ABOVE THE CALL OF DUTY.”
Reserved seven-seat vehicle but received smaller car and poor refund handling.
“they told me that the car I reserved was not available”
Most reviews report poor onsite service: staff described as rude, unhelpful or inconsistent when handling breakdowns, reservations and refunds.
Many reviewers report unexpected charges, duplicate billing, withheld prepayments, disputed damage fees and upcharged insurance or cleaning fees.
Customers frequently describe disrupted trips: vehicle failures, being stranded, forced upgrades or lengthy disputes that affected travel plans.
Vehicle issues appear in several accounts: dirty cars, low tyre pressure, mechanical faults, EV range/charge problems and disputes over pre‑existing damage.
Reviewers report problems with billing records, missing invoices, unreturned messages, language barriers and difficulty obtaining promised refunds.
Overall impressions are predominantly negative, driven by unresolved charges, poor service and vehicle issues; a few reviews praise helpful employees.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Nothing is as exciting as going out with friends. I love having fun, but AVIS ruined it. I searched for a rental car service and found Avis. It was a great mistake. We rented a premium elite SUV, and we thought this would be the most exciting trip but turned out to be the worst. The car broke on the way. We contacted them and the customer service person was so rude and wanted to hear nothing about the challenges we had encountered. One of our friends, a mechanic tried to diagnose the problem but failed. We were so frustrated that we just decided to end the trip after wasting soo much time trying to figure out the way out.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Avis is a global car rental brand operating airport and city locations through Avis Budget Group. Founded in the mid‑20th century, Avis offers short‑term and long‑term rentals, corporate accounts, and a range of vehicle classes including economy, SUVs and specialty vehicles. Consumers researching Avis often compare locations, fleet options, insurance and billing policies, and look for customer service contact details and rental terms before booking.