The reviews show repeated consumer concerns about billing transparency, customer service responsiveness and vehicle condition. Common practical steps from these reports include photographing and videoing vehicle condition at pickup and drop‑off, keeping booking confirmations and receipts, and requesting itemized invoices. If you anticipate complex itineraries or EV use, confirm vehicle type, charging logistics and written policies before travel. While most accounts are negative, isolated reviews highlight individual employees who provided exceptional help; expect variation by location.
Examples from available reviews (Nov 2021 – Feb 2026).
Forced into low‑charged electric vehicle, struggled to find chargers and ruined trip.
“They gave it to us hardly charged”
Charged for pre-existing damage and refund promised but not received.
“I received 6543 SEK charge for the damages.”
Employee Kai drove me to the correct return location and helped generously.
“WAY WAY ABOVE THE CALL OF DUTY.”
Reserved seven-seat vehicle but received smaller car and poor refund handling.
“they told me that the car I reserved was not available”
Most reviews report poor onsite service: staff described as rude, unhelpful or inconsistent when handling breakdowns, reservations and refunds.
Many reviewers report unexpected charges, duplicate billing, withheld prepayments, disputed damage fees and upcharged insurance or cleaning fees.
Customers frequently describe disrupted trips: vehicle failures, being stranded, forced upgrades or lengthy disputes that affected travel plans.
Vehicle issues appear in several accounts: dirty cars, low tyre pressure, mechanical faults, EV range/charge problems and disputes over pre‑existing damage.
Reviewers report problems with billing records, missing invoices, unreturned messages, language barriers and difficulty obtaining promised refunds.
Overall impressions are predominantly negative, driven by unresolved charges, poor service and vehicle issues; a few reviews praise helpful employees.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Their rental cars experienced two mechanical failures during the trip.
“My rental cars from AVIS at the Maui airport broke twice.”
They were unexpectedly told a 650 credit score was required to rent.
“he told me I have to have a 650 credit score to rent the car.”
They arrived late and found no staff despite confirmation of coverage.
“We were told they stay until last flight....wrong!”
Consistently satisfied with rentals at this location over several years.
“have never been disappointed or sorry that I rented from them.”
Pickup was quick and staff provided excellent, efficient customer service.
“Yonnas provided excellent customer service.”
They experienced poor customer service and were charged more than quoted.
“Paid significantly more than my quote.”
Overall an excellent experience with fast, simple check-in and out.
“Checking in and out was fast.”
Employees were rude, untrained, and dishonest during rental inquiries.
“their employees are rude, have zero training,”
Their reserved car was rented out while they were en route.
“They called me to inform me that they had rented out the car I had reserved”
They prepaid then were told no cars available and couldn't cancel.
“They have no cars They can't cancel the reservation”
The rental location is convenient but the car smelled strongly of marijuana.
“The car I picked up on the 13th literally smelled like someone had been smoking weed in it”
Staff member Austin accommodated a problematic third-party reservation successfully.
“He got me the car I was reserved down to the model”
The car was filthy, damaged, and smelled strongly of cigarette smoke.
“it reeked like cigarette smoke.”
Company said they were upgraded to a larger SUV upon review.
“you were not downgrade but were upgraded to a larger SUV.”
They were charged unexplained fees and received a different car than agreed.
“They lied about the daily rate and then added a bunch of fake, unexplained fees.”
Online showed an extremely high daily price, and staff gave confusing answers.
“Today online I found the price of 1875 a day plus taxes using my Alaska Airlines card”
They were charged for an extra day after returning the car two minutes late.
“I was charged for an extra day because I arrived at 1:02 PM--just two minutes after the 1:00 PM closing time.”
A tire's pressure was low despite no warning or apparent damage.
“the tire pressure of the left rear tire, was low, 29 psi.”
They were asked to sign blank forms and received a dirty car.
“why would any company have you electronically sign blank forms”
They experienced poor customer service and language comprehension problems.
“when you are speaking with someone that doesnt understand English.”
Vehicle had smell and issues; charged $450 cleaning fee despite extensions.
“i get charged $450.00 cleaning fee”
Staff were unprofessional and billing charged the customer three times.
“I was charged three times”
Quoted price increased dramatically and vehicle had maintenance problems.
“price quoted of around $1,000 ballooned to an eye-popping $3,600”
Prepaid reservation left unrefunded due to undisclosed 'non-refundable' amount.
“a “non-refundable prepay” amount of $116.80”
Charged for pre-existing damage and refund promised but not received.
“I received 6543 SEK charge for the damages.”
Prepaid reservation not found at Denver, causing long delay and frustration.
“cannot find reservation.”
Employee Kai drove me to the correct return location and helped generously.
“WAY WAY ABOVE THE CALL OF DUTY.”
Charged for documented pre-existing wheel damage; disputed but $137.26 retained.
“yet Avis still kept $137.26.”
Car was filthy and had low tyre pressure, causing delays and safety concerns.
“the screen was filthy”
Received an invoice in Spanish with unexpected items not matching contract.
“I have recieved by e-mail an invoice in spanish”
Ali at New Haven train station provided excellent service.
“Ali at the New Haven train station provides 10/10 service.”
Staff pressured me into buying expensive insurance without proper explanation.
“tried to sell me the most expensive insurance”
Multiple unexplained charges appeared on credit card without invoice.
“an amount several times was recently charged to my credit card”
Forced into low‑charged electric vehicle, struggled to find chargers and ruined trip.
“They gave it to us hardly charged”
Picked up a car at Calgary airport that was caked in mud.
“it was caked in mud - hadn't bother to wash it before next customer!”
Customer service was terrible and they unfairly overcharged customers.
“Customer service is terrible and not useful.”
Reserved seven-seat vehicle but received smaller car and poor refund handling.
“they told me that the car I reserved was not available”
Told to drive on a flat tire, bounced between locations and overcharged.
“TOLD US TO DRIVE ON A FLAT TIRE!”
They charged optional insurance despite refusal and won't remove it.
“They charge for extras even you state you do not want them.”
Emergency number unanswered and Italian‑speaking staff hung up while stranded.
“Avis is unreachable in case of emergency.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Avis is a global car rental brand operating airport and city locations through Avis Budget Group. Founded in the mid‑20th century, Avis offers short‑term and long‑term rentals, corporate accounts, and a range of vehicle classes including economy, SUVs and specialty vehicles. Consumers researching Avis often compare locations, fleet options, insurance and billing policies, and look for customer service contact details and rental terms before booking.