The reviews show repeated consumer concerns about billing transparency, customer service responsiveness and vehicle condition. Common practical steps from these reports include photographing and videoing vehicle condition at pickup and drop‑off, keeping booking confirmations and receipts, and requesting itemized invoices. If you anticipate complex itineraries or EV use, confirm vehicle type, charging logistics and written policies before travel. While most accounts are negative, isolated reviews highlight individual employees who provided exceptional help; expect variation by location.
Examples from available reviews (Nov 2021 – Feb 2026).
Forced into low‑charged electric vehicle, struggled to find chargers and ruined trip.
“They gave it to us hardly charged”
Charged for pre-existing damage and refund promised but not received.
“I received 6543 SEK charge for the damages.”
Employee Kai drove me to the correct return location and helped generously.
“WAY WAY ABOVE THE CALL OF DUTY.”
Reserved seven-seat vehicle but received smaller car and poor refund handling.
“they told me that the car I reserved was not available”
Most reviews report poor onsite service: staff described as rude, unhelpful or inconsistent when handling breakdowns, reservations and refunds.
Many reviewers report unexpected charges, duplicate billing, withheld prepayments, disputed damage fees and upcharged insurance or cleaning fees.
Customers frequently describe disrupted trips: vehicle failures, being stranded, forced upgrades or lengthy disputes that affected travel plans.
Vehicle issues appear in several accounts: dirty cars, low tyre pressure, mechanical faults, EV range/charge problems and disputes over pre‑existing damage.
Reviewers report problems with billing records, missing invoices, unreturned messages, language barriers and difficulty obtaining promised refunds.
Overall impressions are predominantly negative, driven by unresolved charges, poor service and vehicle issues; a few reviews praise helpful employees.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Waited long in line; manager absent and reserved car unavailable.
“waited sn hour in line”
Waited long in line; manager absent and reserved car unavailable.
“waited sn hour in line”
Avis Turkey added an unexplained 20% surcharge on toll charges.
“appears to be charging an extra 20% tax”
Avis Turkey added an unexplained 20% surcharge on toll charges.
“appears to be charging an extra 20% tax”
Reservation canceled for higher‑paying customer, charged more and given faulty car.
“A total bait and switch business practice.”
Reservation canceled for higher‑paying customer, charged more and given faulty car.
“A total bait and switch business practice.”
Charged more and given a lower-value vehicle; customer feels robbed.
“They have essentially robbed me.”
Charged more and given a lower-value vehicle; customer feels robbed.
“They have essentially robbed me.”
Issued dangerous car, no replacement available, and coupon unhonored.
“Dangerous car was issued to me”
Issued dangerous car, no replacement available, and coupon unhonored.
“Dangerous car was issued to me”
Avis charged a 10,000 PHP deposit that was never returned.
“they will charge you with a 10k php deposit at will never return it”
Avis charged a 10,000 PHP deposit that was never returned.
“they will charge you with a 10k php deposit at will never return it”
Rental quoted $1000 ballooned to $2700; company called it legitimate.
“My $1000 car rental was $2700!”
Rental quoted $1000 ballooned to $2700; company called it legitimate.
“My $1000 car rental was $2700!”
Confirmed reservation canceled, no cars available and contracted pricing not honored.
“no vehicles were available”
Confirmed reservation canceled, no cars available and contracted pricing not honored.
“no vehicles were available”
Website/account issues prevented booking and applied discounts failed.
“the screen reverted back to the page that said search vehicles!”
Website/account issues prevented booking and applied discounts failed.
“the screen reverted back to the page that said search vehicles!”
Mr. Aaron provided supportive, professional service and strong assistance.
“Thank you Avis for being the best rental car company.”
Mr. Aaron provided supportive, professional service and strong assistance.
“Thank you Avis for being the best rental car company.”
Reservation for €118 charged €432 with unexplained additional fees.
“They charged my account $432 after I came back to USA!”
They were charged far more than the reserved price due to fees.
“They charged my account $432 after I came back to USA!”
Calls to customer service were terrible despite some good local staff.
“The absolute WORST customer service experience I’ve ever had.”
Reviewer experienced extremely poor customer service and will not return.
“The absolute WORST customer service experience I’ve ever had.”
Agent added coverage without consent and company blamed signed contract.
“Agent added coverage to my rental without asking.”
An agent added coverage without consent, causing unreimbursed fees.
“Agent added coverage to my rental without asking.”
Second rental lacked listed safety and comfort features causing concern.
“NO GPS!!!, NO PARKING DISTANCE CONTROL”
The rental lacked safety and comfort features, making them feel unsafe.
“At this moment I don’t feel safe and comfortable!”
Website loops prevented booking and customer service options were limited.
“it just goes into a continual loop.”
Their website booking looped and online support lacked options.
“it just goes into a continual loop. A death spiral.”
Quoted £35 became £131 with hidden fees; car dirty and scratched.
“car ended up costing me £131.00 for 2 days.”
Hidden fees dramatically increased the cost and the car was dirty.
“car ended up costing me £131.00 for 2 days.”
Forced into an electric car with little charging infrastructure, creating risk.
“put our family at risk out in the New Mexico desert and did not care at all”
They were forced into an electric car with insufficient charging options.
“They put our family at risk out in the New Mexico desert”
Prepaid reservation resulted in a long wait and missed travel plans.
“2 hours and 37 mins later I finally received a vehicle!!”
They waited over two hours despite prepaid reservation and missed travel.
“2 hours and 37 mins later I finally received a vehicle!!”
Charged $194 after return for insurance I did not order; reps conflicted.
“I DID NOT request the extra insurance or Roadside Service.”
They were charged for unwanted extras contrary to their booking.
“I NEVER request extra insurance . I have my own!!”
Agent lied about required insurance, pressured timeshare, and demanded cash.
“outright lied to me.”
Cancun staff lied and pressured them into paying extra fees and cash.
“He said I could not drive the car off the lot without paying for the extended insurance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Avis is a global car rental brand operating airport and city locations through Avis Budget Group. Founded in the mid‑20th century, Avis offers short‑term and long‑term rentals, corporate accounts, and a range of vehicle classes including economy, SUVs and specialty vehicles. Consumers researching Avis often compare locations, fleet options, insurance and billing policies, and look for customer service contact details and rental terms before booking.