Reviews of BuyKud show a mixed picture for shoppers. Many customers praise garment quality, fit and styling, and report helpful resolutions such as timely replacements. At the same time multiple reviewers describe delivery problems (delays, lost or misdirected parcels) and inconsistent returns or refund handling. If you consider buying, check sizing details, keep records of order and tracking information, and confirm return procedures before purchasing.
Examples from available reviews (Sep 2020 โ Feb 2026).
Received a beautiful leather bag with excellent quality and quick service.
“I received the beautiful leather bag”
Orders were delayed and items were out of stock repeatedly.
“overall there was a month-long delay in delivery”
Company sent a replacement promptly when the sizing chart was wrong.
“Within 3 days they sent me out a replacement free.”
Some customers report quick, helpful support and replacements; others report ignored emails, inconsistent returns handling and unclear refund outcomes.
Many customers praise good prices and value for some purchases; several reviewers report items that felt low quality or overpriced on other orders.
Few reviewers mention account or site issues: one reported repeated bot replies and inability to delete an account; data is limited.
A majority praise fabric, fit and design; recurring negatives cite thin material, poor stitching, buttons falling off and sizing inconsistencies.
Tracking and delivery experiences vary: several prompt deliveries and clear tracking, but multiple reports of long delays, lost parcels and wrong addresses.
Customers are split: many report satisfaction with quality and resolved issues, while a notable group reports delivery failures, return problems and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Sitejabber (20) ยท Quotes shortened ยท As of: February 2026
Trousers arrived late and different from description; refund issued.
“they were a different colour to what was shown on the website”
Trousers arrived late and different from description; refund issued.
“they were a different colour to what was shown on the website”
Long delays and repeated requests were required before a PayPal refund.
“It has taken numerous repeat requests for a full refund”
Long delays and repeated requests were required before a PayPal refund.
“It has taken numerous repeat requests for a full refund”
Pants differed from pictures, were short, and made from wrong material.
“The pants were totally different material and colour than pictured”
Pants differed from pictures, were short, and made from wrong material.
“The pants were totally different material and colour than pictured”
Clothes matched pictures, no customs charges, and shipping was tracked.
“Most of all it is same as on pictures!!!”
Clothes matched pictures, no customs charges, and shipping was tracked.
“Most of all it is same as on pictures!!!”
Excellent fit with good material; looks and feels great.
“Excellent fit, material is very good, looks good on, and feels good wearing it.”
Excellent fit with good material; looks and feels great.
“Excellent fit, material is very good, looks good on, and feels good wearing it.”
Return process failed and the portal flagged my item non-returnable.
“it said my item was 'non-returnable' even though I was within the 30 day return window.”
Return process failed and the portal flagged my item non-returnable.
“it said my item was 'non-returnable' even though I was within the 30 day return window.”
Pants were polyester, not linen, with a delayed refund.
“Ladies pants. Not linen, they are polyester.”
Pants were polyester, not linen, with a delayed refund.
“Ladies pants. Not linen, they are polyester.”
Returned wrong size, was reimbursed, and received a gingham dress.
“Wrong size garment retuned and was reimbursed”
Returned wrong size, was reimbursed, and received a gingham dress.
“Wrong size garment retuned and was reimbursed”
Reviewer always loves purchases from Buykud.
“I always love purchases from Buykud.”
Reviewer always loves purchases from Buykud.
“I always love purchases from Buykud.”
Trousers did not arrive and the company did not respond.
“got the cardigan but no sign or word about the trousers”
Trousers did not arrive and the company did not respond.
“got the cardigan but no sign or word about the trousers”
Customer service refused to provide a return address for returns.
“they will not give me the address to where i need to post items”
Items were too short and customer service refused return address.
“customer service terrible they will not give me the address”
Garments matched photos and sizes were accurate.
“The garments are exactly as shown in the photos, and the sizes are correct.”
Garments matched photos and sizes were correct.
“The garments are exactly as shown in the photos”
High-quality cotton garments fit well and shipped quickly.
“The clothes are extremely good quality, fully cotton, thick and quality materials.”
Extremely impressed with cotton quality, fit, and reasonably fast shipping.
“The clothes are extremely good quality, fully cotton, thick and quality materials.”
Customer couldn't obtain a return address and feared a delayed refund.
“No ability to return items.”
Could not get a return address or timely response for refund.
“No ability to return items.”
Reviewer loves the clothes and has had no problems.
“Never had any problems clothes are beautiful LOVE LOVE LOVE”
Never had problems; clothes are beautiful and loved.
“clothes are beautiful LOVE LOVE LOVE”
Reviewer finds the designs unique and likes natural materials.
“Your design I find unique.”
Reviewer appreciates unique design and natural material choices.
“Your design I find unique.”
Company has great customer service and good product quality.
“Itโs great customer service and credibility company. Also the goods quality is great!”
Reviewer praises customer service and product quality.
“Itโs great customer service”
Return instructions were unclear and repeated without clarification.
“I requested a return/refund, and received an email telling me to follow the directions to process a return.”
Return instructions were unclear and support didn't provide useful follow-up.
“it's unclear how to do that”
Materials are lovely, garments well made, and delivery convenient.
“All the materials are so lovely and the garment well made”
Materials are lovely, garments well made, and delivery convenient.
“All the materials are so lovely”
Really great clothes that fit well; requests larger shoes.
“Really great clothes.”
Clothes fit well and are great, but shoes could be larger.
“Really great clothes.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BuyKud is an online fashion retailer selling apparel, footwear and accessories through its e-commerce site. Shoppers commonly order garments such as tops, jackets, boots and bags and interact with BuyKud via its website and customer support email. People searching reviews typically look for information on product fit, fabric quality, delivery performance and return handling.