Reviews Analyzed
21
We Collect & Analyze Reviews
Girotti
Experiences & Reviews
Girotti is presented online as a seller of leather footwear and customizable shoe designs. Consumers researching Girotti typically look for information about product materials, fit, delivery times, returns and customer support. This summary compiles reviewer observations about those topics to help shoppers evaluate recent buyer experiences.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
22d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers report inadequate after-sales support: slow or no replies, refused returns and refund delays; a minority describe helpful exchanges.
Share of mentions
Weak
19%
💰
Value for money
Several reviewers say unexpected customs charges and poor materials reduce value; a few customers felt the shoes represented good value.
Share of mentions
Weak
10%
⚡
User experience
Frequent reports of late deliveries, wrong destinations or fit problems; some buyers experienced straightforward exchanges and timely arrivals.
Share of mentions
Weak
17%
🔧
Product quality
Many complaints note poor materials, visible glue, uneven heels and fit issues; other reviewers report high-quality leather and good craftsmanship.
Share of mentions
Weak
14%
📞
Communication
Numerous reviewers report unresponsive or evasive communication about orders, refunds and returns; a smaller number describe friendly, professional replies.
Share of mentions
Weak
18%
⭐
Overall experience
Most reviews describe negative overall experiences (delivery, returns, quality); a minority describe positive purchases and satisfactory support.
Share of mentions
Weak
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
UPDATE - GIROTTI SHOES - CHEAP AND NASTY
"UPDATE: Shoes finally arrived. They are just awful. Despite advertised discrepancies in colour - the colour is vastly different to that advertised. It..."
Laura Auckland
Trustpilot
Oct 01, 2025
Featured for: Detailed product-quality and returns complaint
Scam alert!!! It's a scam It's a scam It's a scam It's a scam
"It's a scam. Avoid it. You get hit with a £63 charge by Royal Mail before they will deliver the shoes, even though they said customs duties were inclu..."
Ifeanyi
Trustpilot
Oct 01, 2025
Featured for: Customs fee and refund dispute
My feet are wider than l thought
"I ordered a pair of slip ons in gorgeous fuschia and coral and they looked amazing when they arrived about two and a half weeks later. Unfortunately t..."
Gina
Trustpilot
Oct 01, 2025
Featured for: Positive exchange experience, high-quality materials
Amazing shoes
"Amazing shoes, great quality leather and craftsmanship. The..."
Victor Smith
Trustpilot
Oct 01, 2025
Featured for: Short positive craftsmanship and design praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gina
trustpilot.com
Oct 01, 2025
My feet are wider than l thought
I ordered a pair of slip ons in gorgeous fuschia and coral and they looked amazing when they arrived about two and a half weeks later. Unfortunately t...
L
Laura Auckland
trustpilot.com
Oct 01, 2025
UPDATE - GIROTTI SHOES - CHEAP AND NASTY
UPDATE: Shoes finally arrived. They are just awful. Despite advertised discrepancies in colour - the colour is vastly different to that advertised. It...
R
R Vines
trustpilot.com
Oct 01, 2025
My shoes arrived on time
My shoes arrived after a couple of weeks. They were exactly as shown online, and I am very happy wit...
Z
Zainab
trustpilot.com
Oct 01, 2025
Terrible terrible customer service
Terrible terrible customer service! Honestly I received the shoes with the expectation of as they had advertised it to be. However I received a pair o...
I
Ifeanyi
trustpilot.com
Oct 01, 2025
Scam alert!!! It's a scam It's a scam It's a scam It's a scam
It's a scam. Avoid it. You get hit with a £63 charge by Royal Mail before they will deliver the shoes, even though they said customs duties were inclu...
C
Christopher J Danton
trustpilot.com
Oct 01, 2025
The customer service is the worst
I paced an order on Nov 19-23, Had to email them at †he end of Dec asking about the expected delivery, no reply until Jan 4-24. I was told that the sh...
c
customer
trustpilot.com
Oct 01, 2025
Terrible Customer Service
They make beautiful shoes but do not actually seem to allow returns even though "Free Delivery and Returns" is right there on their homepage upper lef...
J
Jon Frank
trustpilot.com
Oct 01, 2025
It's a scam
It's a scam. Avoid. You get hit with a £82.09 charge by the Royal Mail before they will de...
d
daiva siusaite
trustpilot.com
Oct 01, 2025
SCAM
SCAM This company was founded in 2022 and details of The company reviewed 12/2023. It has a sole shareholder and the capital is 10k euros. No employee...
M
Mike
trustpilot.com
Oct 01, 2025
SCAM
This company is a total scam. They take your money and don’t send you anything. Then when you complain to them many times they finally say to you it’s...
A
AN
trustpilot.com
Oct 01, 2025
Disappointing and bad customer service
I ordered for Christmas, still showing as in production and no response from customer services. Sh...
S
Sam
trustpilot.com
Oct 01, 2025
Scam scam scam
...
L
Lia
trustpilot.com
Oct 01, 2025
SCAM
This company was founded in 2022 and details of The company reviewed 12/2023. It has a sole shareholder and the capital is 10k euros. No employees. Th...
C
Carla Girard
trustpilot.com
Oct 01, 2025
Horrible company, waste of money
Horrible customer service, and a complete waste of money! They say on their website that they'll accept returns if the shoes don't fit. They won't eve...
J
Jane Montgomery
trustpilot.com
Oct 01, 2025
Disappointed First of all
First of all, it took almost 2 months to receive my shoes. I was days away from cancelling my order. The s...
M
Maryam Zoghi
trustpilot.com
Oct 01, 2025
BE CAREFUL !!!BIG SPAM!
BE CAREFUL !!!BIG SPAM!! PEOPLE PLS stop !! DO NOT BUY ANYTHING FROM THEM !! You will re rice. Piece of junk that wouldn’t cost nothing over $10.. so...
R
Rosalie Davis
trustpilot.com
Oct 01, 2025
I ordered (via Express delivery) 2…
I ordered (via Express delivery) 2 pairs of shoes (BIG MISTAKE EVER!!!) because I needed them for a trip. The shoes arrived 2 and 4 weeks too late, re...
E
Emmett Burton
trustpilot.com
Oct 01, 2025
Worst customer service - harassment
I ordered shoes for my destination wedding. The shoes were shipped late and arrived after I had to leave for my wedding so I wasn’t able to use them....
J
Jennifer Ledon
trustpilot.com
Oct 01, 2025
Terrible company
The shoes I ordered arrived with very obvious manufacturing defects. I initiated a return, and have gotten nothing bu...
V
Victor Smith
trustpilot.com
Oct 01, 2025
Amazing shoes
Amazing shoes, great quality leather and craftsmanship. The...
Conclusion
Reviewer feedback shows two recurring patterns: a substantial number of buyers report problems with delivery, unexpected customs charges and limited responsiveness when seeking returns or refunds. Many negative reports cite visible manufacturing or material defects and difficulties obtaining refunds, while a smaller group praises leather quality and successful exchanges. If you consider ordering, factor in potential delays, customs handling and the return process; keep documentation of shipping and fees. Comparing payment protection options and reading return instructions before purchase may help mitigate risk.