Many customers applaud Girotti’s handcrafted leather, neat build, and comfortable fit. Several reviews mention long production or shipping delays and little help from customer service. Some buyers say they received flawed materials or had returns refused, while others report quick exchanges and repeat orders. Overall, the feedback swings between smooth, satisfying deliveries and stalled orders that lead to strong complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Handmade brogue boots were comfortable and well-made; delivery took several weeks.
“they are very comfortable and well-made.”
Order stuck in production for over a month with poor communication.
“the order is still stuck on “In production.””
Shoes were not leather, alleged deception and recommends legal action.
“they are not leather, they are made of cheap material”
Team expedited order; communication was delightful and work phenomenal.
“The communication with your team was delightful.”
Service comments split in two. Many reviews point to long production times, the wrong model arriving, and cancellations or returns being refused. Others describe quick delivery, smooth exchanges, and staff speeding up an order.
Several buyers say the quality matches the price and describe the shoes as reasonably priced luxury. A separate set of complaints mentions surprise customs charges and refunds that never arrived, which undercuts the value.
Many reviewers mention a great fit, comfort right away, and design details that draw compliments. Recurring notes include insoles that need breaking in, straps that need adjusting, and sizing that varies enough to require exchanges or local repairs.
Most positive reviews highlight quality leather, careful handwork, and custom drawings being reproduced accurately. Another group reports glue marks, strong paint odors, non-leather materials, and build defects; these reports often come alongside trouble getting a return.
Common complaints include support not replying, tracking stuck on “In production,” and email threads going quiet. Positive reviews mention prompt reassurance, pleasant staff interactions, and clear updates when the team pushed an order through faster.
When orders are finished and delivered, buyers often come back, praise the craftsmanship, and leave high ratings. When orders stall or don’t get resolved, reviews often mention chargebacks, scam accusations, and very low-star scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Tall yellow boots are beautiful with great fit and flawless leather.
“The leather is flawless.”
Overall satisfied, but inner sole is uncomfortable and requires breaking in.
“the inner sole could be more comfortable”
Handmade brogue boots were comfortable and well-made; delivery took several weeks.
“they are very comfortable and well-made.”
Order process was fine but production time was unexpectedly long.
“I was just taken aback by the production time.”
Reviewer is very happy with the beautiful shoes.
“The shoes are beautiful, I'm very happy I bought them.”
One pair was incorrect but comfortable; both received compliments.
“The fit is very comfortable.”
Order placed in early December still not received by late January.
“Ordered beginning of Dec '25 here now end of Jan '26 and still waiting on a pair of mens shoes.”
Shoe looks great, fits perfectly, and is well made.
“Great looking shoe, fits perfectly.”
Design interface and product quality impressed; leather, seams, and fit are excellent.
“the fit is second to none.”
Reviewer values custom design; shoes are beautifully made and very comfortable.
“The shoes are beautifully made and super comfortable.”
Reviewer finds shoes unique with excellent quality, comfort, and elegance.
“Best quality and comfort as well as elegance.”
Order stuck in production for over a month with poor communication.
“the order is still stuck on “In production.””
Cancellation ignored, shoes shipped, and refund refused.
“I requested the cancellation of my order before it was shipped, but the company refused.”
Poor material quality and sizing issues; returns limited to replacements or gift cards.
“The skin is of very poor quality, the sizes are either too small or too large”
Reviewer loves their Maria Oxfords and requests returning eliminated leather colors.
“I love my Girotti Maria ladies Oxford shoes, this is my 3rd pair!”
Company produced and sent the wrong model despite timely change requests.
“Girotti produced a wrong model which I dont ask and sent to me”
Shoes are perfect and the entire ordering-to-delivery process was excellent.
“Shoes are perfect 10 as well as entire process from ordering them to get them from Italy to Serbia.”
Reviewer picked the perfect color and receives many compliments.
“I get many compliments on my very red shoes!”
Delivery was reasonably fast and shoes are cut to perfection.
“Reasonably fast delivery, shoes are cut to perfection!”
Satisfied with fit but tongue is dark blue and shoes squeak slightly.
“the tongue is noticeably dark blue, which doesn't match the rest of the shoe.”
Delivery took a long time but was worth the wait.
“It took long time to get to me but it worth waiting for”
Reviewer is thrilled; the shoes' quality is incredible and unique.
“The quality is incredible and unlike anything I've experienced before.”
Shoes are well made with great quality; reviewer would repurchase.
“Your shoes are so awesome and well made.”
Team expedited order; communication was delightful and work phenomenal.
“The communication with your team was delightful.”
Shoes were poor quality, smelled of paint, and arrived late.
“the quality is so bad they’re going straight in the bin.”
Shoes are comfortable and high quality even on first wear.
“they are so comfortable. Even on first wear.”
Beautifully made, comfortable with perfect sizing and fast service.
“Very beautifully made and comfortable. Sizing perfect.”
Boots matched expectations and reviewer loved them.
“Loved the boots just as expected them to be”
Custom shoes loved; delivery slightly slow but company reassured by email.
“I was provided with assurance that the shoes were on their way.”
Shoes fit well, are original, and reasonably priced luxury.
“Wonderful fit,impressive and original designs,reasonably priced luxury.”
Easy ordering and discovery that shoes are made to order.
“What surprise me about this website is all of the shoes are made to order.”
Long delays and refusal to accept returns without bizarre video proof.
“They wanted me to video myself walking in the shoes to see that they did not fit”
Ordering was easy and shoes timely; straps lack enough holes.
“the straps don't have enough holes in them so I'll need to go to a shoemaker”
Shoes are comfortable and fit well for broad feet.
“The shoes are comfortable and fit me well”
Exchange was handled professionally and replacement arrived in good condition.
“Communication was friendly and professional”
Product quality and color differed significantly and returns were not allowed.
“It's a dull washed out green rather than the rich dark green shown.”
Shoes arrived on time and matched online description.
“They were exactly as shown online”
Product quality was poor and returns were refused.
“Terrible terrible customer service!”
Unexpected customs charge and promised refunds were not received.
“You get hit with a £63 charge by Royal Mail before they will deliver the shoes”
Order delayed and company stopped responding to emails and calls.
“still have not received the order and no reply to my emails .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Girotti designs and makes leather shoes for men and women. It sells both ready-to-order styles and configurable made-to-order pairs. The lineup includes Oxfords, brogues, boots, and custom designs with selectable details. Girotti sells through its online store and ships worldwide. Product pages show specs, photos, and available customization options.