Order-specific reviews repeatedly praise fast shipping and solid build quality. A large group says the platform posts unverified or anonymous content and won’t take it down. Many users describe customer support as unresponsive or obstructive when they dispute listings or ask for fixes. Several reports also mention surprise recurring subscription charges and other billing issues.
Examples from available reviews (Aug 2010 – Mar 2026).
Reviewer couldn't contact the company and found an unauthorized account created.
“This company has no phone number to actually talk to someone.”
Reviewer reports fake reviews that Healthgrades refused to remove repeatedly.
“fake reviews posted that they will not remove despite multiple requests.”
Order arrived promptly and matched what was ordered.
“Very prompt got exactly what I ordered”
Doctor and staff were consistently professional and greatly improved patient's life.
“He was friendly and always down to earth with his jokes and his good attitude.”
Many order reviews note quick delivery and correct fulfillment. Others describe late or missing items, billing disputes, and staff interactions they call rude or unhelpful. Several submissions mention service breakdowns that ended in collections or cancellations that were never resolved.
Buyers often say the products are good value with acceptable quality. Separate complaints center on recurring monthly charges and subscription sign-ups that users say happened without clear consent. Multiple reviewers describe refunds and cancellation support as hit-or-miss.
Reviewers describe technical and usability issues such as verification emails that never arrive, drafts lost during submission, and contact portals that don’t work. Several entries cite wrong listings, search results that point to the wrong place, and limits that keep providers from replying. Positive account and ordering experiences show up too, but mostly in order-confirmation posts.
Feedback on physical items repeatedly highlights durability, comfort, and fit. A separate and much larger set of reviews questions the accuracy and integrity of what the platform publishes, pointing to fake or changed ratings and profile details that don’t match. Product praise appears mainly in order-related entries, while content-accuracy complaints dominate platform-focused posts.
Complaints repeatedly describe support that doesn’t respond, won’t remove or correct information, and offers no direct phone contact. Several reviewers say listings exposed personal details and that escalations brought no meaningful reply. A smaller number of comments mention helpful, attentive staff at individual clinical locations.
Reviews show a sharp split between high-satisfaction posts about specific products or clinicians and many low-satisfaction accounts of platform practices. Positive notes cluster around order fulfillment and individual providers. Platform-level criticism centers on moderation, privacy, billing, and customer support problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer says provider sent an account to collections after a billing dispute.
“I protested this bill but next I know she sent to collection.”
Reviewer couldn't correct locations or contact Healthgrades due to non-functioning tools.
“the Contact Us portal, it was also non-functioning”
Reviewer believes ratings are manipulated in favor of hospital-affiliated doctors.
“MDs who are affiliated with the local Ivy League teaching hospital all have ratings of 5 out of 5.”
Reviewer says Dr. Brody was uncaring and not supportive during cancer treatment.
“Dr. Brody ** is a very uncaring doctor”
Reviewer says a patient posted a retaliatory negative review and removal was denied.
“She later threatened to post a negative review about me online.”
Reviewer says Healthgrades is unmonitored, inaccurate, and unresponsive to complaints.
“Worst excuse for rating site.”
Reviewer says an honest review was removed while anonymous 5-star ratings remain.
“Healthgrades removed my review because it did not meet community standards”
Reviewer received excellent care from Dr. Ruth and helpful office staff.
“The staff at Dr. Ruth office is Super nice, helpful and professional”
Reviewer couldn't remove a slanderous review and couldn't comment under it.
“they will not remove it - they will not allow me to comment below the erroneous review.”
Reviewer found a false post and Healthgrades refused to remove it.
“They sent me an email informing me that they are not going to remove the post.”
Reviewer experienced technical lag and lost their review draft during submission.
“it kicked me out and totally deleted my comment.”
Reviewer reports a practitioner created a fake 5-star review using their name.
“a practitioner post a fake 5 star review of herself posing as me & using my name.”
Reviewer couldn't get a typo corrected and Healthgrades did not respond.
“he used the word "experience"; it came out in my review as "sexperience".”
Reviewer says Healthgrades allows non-patients to post and ignores removal requests.
“They allow people who may or may not be patients to leave reviews.”
Reviewer says site posts inaccurate, fraudulent reviews and does not respond.
“This site posts fraudulent reviews.”
Order arrived promptly and matched what was ordered.
“Very prompt got exactly what I ordered”
Product well-made, good price, and delivered quickly.
“Very nice, well-made product, great price.”
Reviewer pleased and received package promptly, recommends company.
“I received my package right away.”
Healthgrades misled caller and collected personal details before transfer.
“they took down my address and age and insurance”
Received a defective product and requested a replacement by phone.
“product defective”
Reviewer states purchase was great value.
“Great Value, Great Poduct.”
Order received as ordered with fast shipping; positive site recommendation.
“Received as ordered.”
Reviewer says they are satisfied by all account.
“satisfied by all account”
Product was excellent and delivery was fast, appreciated by reviewer.
“Excellent product and fast delivery which I appreciate..”
Incomplete order was handled satisfactorily and missing items arrived quickly.
“it was handled to my satisfaction.”
Satisfied with easy ordering process and delivery time.
“I am very satisfied with the ease of ordering and the length of delivery time!”
Products are great, but some sizes are hard to get right.
“Some are jard to get the size right byt overall good.”
Site hosted a malicious, inaccurate review and lacked contact options.
“site is Inaccurate and thus misleading.”
Order arrived quickly and this product worked best for the reviewer's husband.
“found this product works best”
Negative reviews were withheld and confirmation emails never arrived.
“without receiving an email to confirm.”
Healthgrades refused to remove a damaging comment and stopped responding.
“stopped answering emails after the first one”
Friendly, competent dentist puts patients at ease and earns trust.
“Dr ** is friendly competent a wonderful person”
Unable to submit review; no verification email or contact information.
“There was NO email sent to verify and no phone number”
Multiple attempts to post reviews failed and verification never arrived.
“told that I would receive email verification for its posting”
Healthgrades posted unproven degrading comments harming a professional's reputation.
“post unfounded and unproven degrading comments about a professional”
Site provides no useful help and appears to change posts arbitrarily.
“They have no business ethics at all.”
Non-patients can post damaging reviews and surveys are inapplicable.
“they can go on Healthgrades, hide behind a wall and take shots at my reputation!”
Healthgrades posts unverified reviews and refused to discuss disputes.
“they would not even talk to me”
Site enables defamatory, biased reviews and exposes physician personal data.
“Promoting defamation and one of the most unethical and biased ways in reviewing a physician.”
Healthgrades attributed others' reviews to me and refused to remove my details.
“Healthgrades refuses to remove my name, address, ph no.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GRJ Health is a healthcare company that sells products and runs digital services for clinical and consumer users. It posts product information and handles online orders and account requests. Customers reach GRJ Health through online contact channels, with standard payment processing for purchases. Public listings often show contact details, licensing references, and support resources for buyers and providers.