Order-specific reviews repeatedly praise fast shipping and solid build quality. A large group says the platform posts unverified or anonymous content and won’t take it down. Many users describe customer support as unresponsive or obstructive when they dispute listings or ask for fixes. Several reports also mention surprise recurring subscription charges and other billing issues.
Examples from available reviews (Aug 2010 – Mar 2026).
Reviewer couldn't contact the company and found an unauthorized account created.
“This company has no phone number to actually talk to someone.”
Reviewer reports fake reviews that Healthgrades refused to remove repeatedly.
“fake reviews posted that they will not remove despite multiple requests.”
Order arrived promptly and matched what was ordered.
“Very prompt got exactly what I ordered”
Doctor and staff were consistently professional and greatly improved patient's life.
“He was friendly and always down to earth with his jokes and his good attitude.”
Many order reviews note quick delivery and correct fulfillment. Others describe late or missing items, billing disputes, and staff interactions they call rude or unhelpful. Several submissions mention service breakdowns that ended in collections or cancellations that were never resolved.
Buyers often say the products are good value with acceptable quality. Separate complaints center on recurring monthly charges and subscription sign-ups that users say happened without clear consent. Multiple reviewers describe refunds and cancellation support as hit-or-miss.
Reviewers describe technical and usability issues such as verification emails that never arrive, drafts lost during submission, and contact portals that don’t work. Several entries cite wrong listings, search results that point to the wrong place, and limits that keep providers from replying. Positive account and ordering experiences show up too, but mostly in order-confirmation posts.
Feedback on physical items repeatedly highlights durability, comfort, and fit. A separate and much larger set of reviews questions the accuracy and integrity of what the platform publishes, pointing to fake or changed ratings and profile details that don’t match. Product praise appears mainly in order-related entries, while content-accuracy complaints dominate platform-focused posts.
Complaints repeatedly describe support that doesn’t respond, won’t remove or correct information, and offers no direct phone contact. Several reviewers say listings exposed personal details and that escalations brought no meaningful reply. A smaller number of comments mention helpful, attentive staff at individual clinical locations.
Reviews show a sharp split between high-satisfaction posts about specific products or clinicians and many low-satisfaction accounts of platform practices. Positive notes cluster around order fulfillment and individual providers. Platform-level criticism centers on moderation, privacy, billing, and customer support problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
One unchallenged negative review stained a well-regarded physician's reputation.
“completely bash his with no rebuttal whatsoever allowed.”
Doctor shows concern, explains fully, and demonstrates compassion to patients.
“He will explain fully and shows compassion for his patients.”
Anyone, including non-patients, can post unfiltered reviews hurting providers.
“allows anyone - even non-patients - to write a review with no filter!”
Positive review omitted while a negative review was altered to three stars.
“My positive review was never uploaded and my negative review was changed to a 3 star review.”
Bogus reviews from non-patients appear and providers cannot respond.
“The reviews are bogus and many are not true.”
Site blocks positive reviews and prevents corrections despite repeated attempts.
“Will not let you leave a positive review or make corrections on reviews”
Healthgrades failed to act on abusive reviews and neglected investigations.
“they didn't do anything yet as of today”
Bogus or vindictive reviews damage new providers with limited remedies.
“they can write whatever they want about me on Healthgrades”
Only negative reviews appear and Healthgrades ignores practitioner complaints.
“only one negative review shows up, which is slanderous and a personal attack.”
Threatening patient's review was posted and Healthgrades would not remove profile.
“I had him escorted out from my office but now the patient has written one review”
Healthgrades would not allow posting a negative review about a botched surgery.
“they would not allow a negative review.”
Wrong review stayed for six months and Healthgrades refused removal or comment.
“they will not remove it - they have been unwilling to allow my comment below the erroneous review.”
Inadequate verification and coercive terms prevent legitimate rebuttals to reviews.
“their "solution" was for our practice to solicit positive reviews to offset the negative.”
Fraudulent out-of-area review posted and Healthgrades was unresponsive.
“someone in Pennsylvania gave me one star, complaining about "staff" that I don't even have.”
Positive reviews disappear while negative ones appear prominently on site.
“The negatives show up front and center though.”
Negative review was removed, suggesting the site hides unfavorable feedback.
“This review was completely removed from health grades.”
Doctor and staff were consistently professional and greatly improved patient's life.
“He was friendly and always down to earth with his jokes and his good attitude.”
Healthgrades refused to post an honest critical review of an ER doctor.
“Healthgrades refuse to post my review.”
Reviewer alleges serious harm yet Healthgrades blocked posting the review.
“they won't post it/block it.”
Reviewer suspects positive reviews are deleted and awaits Healthgrades' response.
“patients tell me they are writing positive reviews and I accept what they say.”
Out-of-area negative review remained and Healthgrades suggested soliciting positive reviews.
“I asked Healthgrades to remove the review, but was told I should solicit additional patients to write positive reviews.”
Site allows retaliatory comments and lists outdated or incorrect business information.
“Their quality control is poor”
After initial month, support vanished while payments were still demanded.
“Funny how when they need money they are there to answer phones but when the client or providers need something it's like a ghost town.”
Anonymous users can repeatedly post unfair reviews from the same email address.
“Not only can anonymous emails leave reviews, they can do so FROM THE SAME EMAIL ACCOUNT about every two weeks.”
Anonymous bogus review remained after only minimal email verification.
“investigation', which is solely based on confirming a person's email address”
Site restricts providers' access to review details and respondent information.
“I was forbidden from viewing anything more than a cumulative 3.5 rating”
Fake out-of-area review persisted and opt-out was denied unless retiring.
“I want to opt out of their site and they said I cannot unless I will retire.”
Posted reviews did not match actual patient responses and submissions failed.
“Who reviews the reviewer?”
Healthgrades posts false reviews and publishes inaccurate physician profiles.
“They promote false reviews of physicians and post inaccurate physician profiles.”
Couples therapy ended after therapist behaved unprofessionally and causing discomfort.
“This woman is dangerous - she does not understand proper guidelines for couple's therapy”
Healthgrades refused to remove false information and blocked provider defenses.
“they refused to allow me to defend myself”
Attempts to post reviews were refused or previous reviews were removed.
“this website refuses to post them, or I did post a review and they removed it!”
Healthgrades falsely labeled practitioner 'no longer practicing' and refused correction.
“You jerkoffs put me down as "no longer practicing.”
Registration caused heavy spam and reviewer suspects the site is a scam.
“These guys are a scam front to gather email addresses”
Healthgrades fabricated quotes and used outdated clinic information without correction.
“Healthgrades made up their own quotes using material found online.”
Doctor competent but staff were rude, prompting the reviewer to switch doctors.
“Staff members shout at patients”
Reviewer alleges fake five-star ratings and warns against relying on site.
“This scam is probably sponsored by those medical professionals”
Reviewer reports harassment after filing complaints and distrusts site.
“I have been harassed and attacked by a vicious .com owner...”
Long wait, brief exam, post-op infection, and unhelpful staff.
“Unprofessional staff member. Unwilling to help.”
Reviewer requests profile removal and complains of damaging false reviews.
“I am asking that they remove me from their database”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GRJ Health is a healthcare company that sells products and runs digital services for clinical and consumer users. It posts product information and handles online orders and account requests. Customers reach GRJ Health through online contact channels, with standard payment processing for purchases. Public listings often show contact details, licensing references, and support resources for buyers and providers.