Many customers mention fast shipping, easy ordering, a wide range of scents, and competitive pricing. A clear set of complaints points to missing or incorrect items and fragrances described as counterfeit or damaged. Several reviewers also describe billing issues, return problems, or customer service cases that never get resolved. The feedback mixes strong praise with serious product and service failures.
Examples from available reviews (Jul 2024 – Mar 2026).
Orders arrived on time and were packaged carefully.
“My purchases came to me in a timely manner, and was wrapped very well.”
Reviewer liked the scent and bought multiple bottles.
“Smell is great, not overpowering when you wear it.”
Customer paid for three items but received only two.
“I paid for three items but only recieved 2”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake, it smelt like alcohol!!!!!”
Customers often point to quick delivery and careful packaging. Several reviews also mention helpful staff and fast shipping. Another group describes wrong orders, cancellations that were not accepted, and returns that were hard to complete.
Many reviewers say prices feel affordable, especially for travel sizes and designer picks. Some mention buying gifts at lower price points. A few report unexpected card charges or other billing issues.
Users frequently call the site easy to navigate and the ordering process simple. People also like the sample sizes and the broad catalog. A small number mention too many marketing emails and occasional delays on the site or around holiday deliveries.
Many reviews praise scents as authentic, long-lasting, and pleasant. Repeated complaints describe bottles that smell like alcohol, look discolored, or arrive rancid. These reports focus on items suspected to be counterfeit or damaged.
Shipping updates and delivery alerts get frequent praise. Several customers say replies were slow or unhelpful when they asked for refunds or fixes. A handful also mention incorrect charges and unwanted subscription items.
Feedback splits between very happy customers who like the selection, speed, and price and others with major problems tied to order accuracy and authenticity. The gap between glowing reviews and severe complaints suggests sharply different outcomes. Returns and billing come up repeatedly as the main sticking points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Delivery was always professional and speedy.
“Always very professional & speedy delivery ♥️”
Customer paid for three items but received only two.
“I paid for three items but only recieved 2”
Reviewer found the service absolutely amazing.
“Absolutely amazing”
Shipping was a little slow but acceptable.
“Shipping was a little slow but not bad.”
The delivery was very quick and prompt.
“Delivery is very quick!!”
Travel-size Lady Gaga perfume didn't match original scent or appearance.
“The perfume does NOT smell like Lady Gaga perfume and the fluid is not black as it was in my bottle yrs ago”
Received very fast shipping updates and enjoy ordering.
“Very fast shipping updates Love ordering from this company”
Did not like the last perfume received.
“I did not like the last perfume that I received.”
Reviewer strongly expressed love for the product.
“I LOVE IT!!!”
Easy to get started and reviewer likes the scent variety.
“They make it super easy to get started plus I love the different scents”
Purchased Arabiyat Prestige Nyla; scent is great and not overpowering.
“Smell is great, not overpowering when you wear it.”
Reviewer liked the scent and bought multiple bottles.
“Smell is great, not overpowering when you wear it.”
Purchases arrived timely, well wrapped, and service was appreciated.
“My purchases came to me in a timely manner, and was wrapped very well. I appreciate the great service that your company provides.”
Orders arrived on time and were packaged carefully.
“My purchases came to me in a timely manner, and was wrapped very well.”
Great company and the reviewer never had problems.
“Great company never had any problems”
Customer reports no problems with the company.
“Great company never had any problems”
Order process was easy and delivery was timely.
“I was very satisfied with Perfume.com.”
Loved Dolce; ordering was easy and shipping quick.
“Love the perfume! Easy to order and quick shipping!!!”
Perfume loved; ordering was easy and shipping was quick.
“Easy to order and quick shipping!!!”
Great prices and no problems experienced.
“The prices is great never had a problem”
Reviewer found prices great and had no problems.
“The prices is great never had a problem”
Reviewer praised the company's great service.
“Great Service...”
Reviewer praises the company's great service.
“Great Service...”
Products are authentic, attractively packaged, with prompt delivery.
“The fragrances are real and compact.”
Reviewer enjoys authentic fragrances, prompt orders, and good experience.
“The fragrances are real and compact.”
Reviewer experienced very poor customer service.
“Very poor customer service”
Reviewer experienced very poor customer service.
“Very poor customer service”
Ordered Obsession and Beautiful; loved fragrance and adimizer included.
“Love Beautiful love the fragrence.”
Reviewer liked the fragrances and was pleased with packaging.
“Love Beautiful love the fragrence.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online store for fragrances and related accessories. It sells designer and niche perfumes in multiple bottle sizes and travel formats. Shoppers can browse scent categories, open product pages, and check out through a standard online cart. The company ships to customer addresses and offers support channels for order questions and account issues.