Reviews Analyzed
20
We Collect & Analyze Reviews
Perfume.com
Experiences & Reviews
Perfume.com is an online retailer that sells designer and branded fragrances through an e-commerce platform. The site typically lists multiple perfume brands and provides online ordering, payment processing and shipping options for consumers seeking perfumes and related products. Shoppers commonly evaluate such retailers on selection, pricing, shipping and returns policies.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Customers note helpful staff and fast shipping, but others report incorrect items, order errors and limited resolution when problems are raised.
Share of mentions
Mixed
16%
💰
Value for money
Many reviewers cite lower prices and reasonable deals; some report unexpected charges, currency conversion issues and refunds that didn’t meet expectations.
Share of mentions
Mixed
9%
⚡
User experience
Most reviews describe quick delivery, convenient delivery options and straightforward packaging; a minority note simple packaging or minor packing concerns.
Share of mentions
Strong
16%
🔧
Product quality
Several customers report authentic, pleasant fragrances; others report receiving wrong, expired or alcohol‑like items that lacked the expected scent.
Share of mentions
Mixed
12%
📞
Communication
Some users praise helpful, informative staff and delivery updates; others report unreturned emails, recorded phone messages and poor returns communication.
Share of mentions
Mixed
12%
⭐
Overall experience
A majority report satisfactory selection, price and delivery; a smaller group reports serious issues including incorrect items, suspected fakes and billing disputes.
Share of mentions
Strong
35%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
I ordered a bottle of perfume from…perfume.com, terrible product it came, with a bad color and no aroma.
"I ordered a bottle of perfume from Perfume.com.I opened it when received and it had a green color and no aroma. I am familiar with this perfume as I h..."
Antoinette Gangi
Trustpilot
Oct 01, 2025
Featured for: expired product claim; no response
BAIT AND SWITCH FRAUD
"The product I ordered was Ralph Lauren Eau de Parfum, which was 95 USD. Perfume.com sent an Eau de Toilette AND A TESTER which retails for 59.80 USD o..."
Robert Polo
Trustpilot
Oct 01, 2025
Featured for: bait-and-switch; wrong item sent
Amazing service
"Amazing service ! Thank..."
Lundy Boivin
Trustpilot
Oct 01, 2025
Featured for: positive good scent and service
Bait and switch on price currency
"Was an overall terrible experience with this company. First, they wouldn't recognize my credit card. Wanting me to get some authorization code from my..."
lisa frantzke
Trustpilot
Oct 01, 2025
Featured for: billing and currency issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
A
Antoinette Gangi
trustpilot.com
Oct 01, 2025
I ordered a bottle of perfume from…perfume.com, terrible product it came, with a bad color and no aroma.
I ordered a bottle of perfume from Perfume.com.I opened it when received and it had a green color and no aroma. I am familiar with this perfume as I h...
D
Devin Thomas
trustpilot.com
Oct 01, 2025
The perfume I ordered was fake
The perfume I ordered was fak...
L
Lundy Boivin
trustpilot.com
Oct 01, 2025
Amazing service
Amazing service ! Thank...
J
Jaclyn tran
trustpilot.com
Oct 01, 2025
cheaper same quality
perfumes are much cheaper and we...
M
Mike
trustpilot.com
Oct 01, 2025
Quick Delivery, Product quality is Great.
I ordered it on July 20 and received it within 3 days, which was impressive. The product quality is excellent and works as expected. Howev...
R
Robert Polo
trustpilot.com
Oct 01, 2025
BAIT AND SWITCH FRAUD
The product I ordered was Ralph Lauren Eau de Parfum, which was 95 USD. Perfume.com sent an Eau de Toilette AND A TESTER which retails for 59.80 USD o...
H
Heather Clark
trustpilot.com
Oct 01, 2025
Incredibly fast and the best selection
They have the best selection and shipped super fast. I recei...
D
Debbie
trustpilot.com
Oct 01, 2025
Bernie couldn’t be any more helpful…
Bernie couldn’t be any more helpful than she was, she helped us choose the...
C
Cathryn Hooker
trustpilot.com
Oct 01, 2025
They sent the incorrect item
They sent the incorrect item, I read after that the item I ordered has been discontinued for some time so they should not be advertising it! They also...
T
Tammy
trustpilot.com
Oct 01, 2025
Perfume
It smells great and I love...
K
Kimberlie Slay
trustpilot.com
Oct 01, 2025
Very helpful and informative
...
C
Christine Gilleland
trustpilot.com
Oct 01, 2025
Good selection and price
Good selection and pric...
A
Arleen Baker
trustpilot.com
Oct 01, 2025
Love the the fragrance
Love the the fragrance, delivery was...
D
Dangelo Stone
trustpilot.com
Oct 01, 2025
It's all you guys said it would be.
It's all you guys...
l
lisa frantzke
trustpilot.com
Oct 01, 2025
Bait and switch on price currency
Was an overall terrible experience with this company. First, they wouldn't recognize my credit card. Wanting me to get some authorization code from my...
S
Sarah Munnerlyn
trustpilot.com
Oct 01, 2025
I didn't have to go to the post office…
I didn't have to go to the...
E
Evelyn Franks
trustpilot.com
Oct 01, 2025
Amazing Prices for Favorite Perfume! ! !
I think you guys are doing awesome I love that u was able to...
R
Ramiro Pena
trustpilot.com
Oct 01, 2025
Thank you much
...
L
Lisa Welch
trustpilot.com
Oct 01, 2025
Great service
...
P
Phillis Tallent
trustpilot.com
Oct 01, 2025
Because you kept me informed about…
Because you kept me informed about delivery,an...
Conclusion
Reviews show a split experience: many customers praise Perfume.com for fast shipping, helpful staff and competitive pricing, with several noting good selection and pleasant scents. However a number of reviews report serious problems—wrong or seemingly counterfeit items, products with no aroma or unusual appearance, and billing or currency discrepancies. Multiple reviewers also describe poor responses to emails and calls or difficulty with returns and refunds. Consumers considering Perfume.com may want to confirm currency and final checkout totals, retain original packaging until satisfied, and document communications if a problem arises.