Reviews show a split experience: many customers praise Perfume.com for fast shipping, helpful staff and competitive pricing, with several noting good selection and pleasant scents. However a number of reviews report serious problems—wrong or seemingly counterfeit items, products with no aroma or unusual appearance, and billing or currency discrepancies. Multiple reviewers also describe poor responses to emails and calls or difficulty with returns and refunds. Consumers considering Perfume.com may want to confirm currency and final checkout totals, retain original packaging until satisfied, and document communications if a problem arises.
Examples from available reviews (Jul 2024 – Feb 2026).
Received a discolored, odorless perfume and received no company response.
“it had a green color and no aroma.”
Received a different product and poor refund response from customer service.
“This is straight up bait and switch fraud, nothing less.”
Service was amazing and the perfume smelled great.
“Amazing service ! Thank you , It smells great .”
Charged incorrect currency and multiple unexpected card charges.
“I see that my card is charged incorrectly.”
Customers note helpful staff and fast shipping, but others report incorrect items, order errors and limited resolution when problems are raised.
Many reviewers cite lower prices and reasonable deals; some report unexpected charges, currency conversion issues and refunds that didn’t meet expectations.
Most reviews describe quick delivery, convenient delivery options and straightforward packaging; a minority note simple packaging or minor packing concerns.
Several customers report authentic, pleasant fragrances; others report receiving wrong, expired or alcohol‑like items that lacked the expected scent.
Some users praise helpful, informative staff and delivery updates; others report unreturned emails, recorded phone messages and poor returns communication.
A majority report satisfactory selection, price and delivery; a smaller group reports serious issues including incorrect items, suspected fakes and billing disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Great scent and good customer service.
“Great smell and customer service”
Reviewer praised the scent and customer service.
“Great smell and customer service”
Site offers a large variety of scents and size options.
“You have a large variety of scents to choose from and a variety of size options.”
Customer service responded quickly and resolved order cancellation and refund.
“I RECEIVED MY ORDER WITHIN 3 DAYS.”
Order was easy, communication good, and fragrance was lovely.
“the fragrance is lovely.”
Experience was easy, fast, and convenient.
“Easy and great experience.”
Reviewer buys favorites here due to price, fast delivery, and careful packaging.
“price, fast deliver and packaged with great care.”
Reviewer likes products and prices; buys travel sizes first.
“Love the products and the prices.”
Longtime customer recommends Perfume.com and is happy.
“Would recommend Perfume to anyone.”
Site was easy to navigate and shipping updates were accurate.
“The site was easy to navigate and I was able to purchase what I wanted easily.”
Subscription sent a men's cologne to a female customer; disappointing.
“I'm clearly a woman but somehow received a mens cologne.”
Found older cologne at reasonable price and is pleased.
“Able to find my older scents here and at a reasonable price.”
Customer received rancid product and was charged for return shipping.
“I found the product to be rancid.”
Fragrance was soft, distinguishable, and pleasantly suitable.
“Soft, yet distinguishable and suitable especially for spring and summer, although any time works!”
User had site entry issues and late package arrival during holiday rush.
“The package arrived late, but it was during Christmas rush so I have to acknowledge that.”
Happy to find hard-to-find perfume online and receive it within weeks.
“I placed my order and received it within weeks.”
Picked random fragrances and liked them at a great price.
“I Loved the a great price point for gifts :)”
Loved Flowerbomb scent; not overpowering and long-lasting.
“The scent is so amazing and not overpowering.”
Company refused to cancel the perchase and sent items without return slip.
“Perfume.com refused to cancel the perchase.”
Received incorrect order, slow returns, and missed Christmas gifts.
“I missed out on Christmas gifts for my family”
Received a discolored, odorless perfume and received no company response.
“it had a green color and no aroma.”
Received a perfume that smelled like alcohol and seemed fake.
“The perfume I ordered was fake, it smelt like alcohol!!!!!”
Service was amazing and the perfume smelled great.
“Amazing service ! Thank you , It smells great .”
Perfumes were cheaper and well packed on delivery.
“perfumes are much cheaper and well pack when delivered. good job”
Received excellent-quality product quickly, but packaging was simple.
“The product quality is excellent and works as expected.”
Received a different product and poor refund response from customer service.
“This is straight up bait and switch fraud, nothing less.”
Wide selection, very fast shipping, and generous sample scents.
“They have the best selection and shipped super fast.”
Employee Bernie was very helpful choosing a suitable perfume.
“Bernie couldn’t be any more helpful than she was, she helped us choose the best perfume that suited me, I always choose Clydebank shop because of this”
Received incorrect, discontinued item and couldn't return without original box.
“They sent the incorrect item, I read after that the item I ordered has been discontinued for some time so they should not be advertising it!”
The perfume smells great and the reviewer loves it.
“It smells great and I love a perfume that smells nice”
Staff or information was very helpful and informative.
“Very helpful and informative”
Good selection, fair price, and quick shipping.
“Good selection and price. Shipped out quickly.”
Loved the fragrance and received speedy on-time delivery.
“Love the the fragrance, delivery was in the time frame given...speedy :)”
Product met expectations described by the company.
“It's all you guys said it would be.”
Charged incorrect currency and multiple unexpected card charges.
“I see that my card is charged incorrectly.”
Delivery allowed avoiding post office pick-up.
“I didn't have to go to the post office to pit it up.”
Able to buy favorite perfume at a reasonable price.
“I love that u was able to pay for some of my favorite perfume at a reasonable price /.”
Reviewer expressed thanks to the company.
“Thank you much”
Reviewer praised the company's great service.
“Great service”
Kept informed about delivery and it arrived on time.
“Because you kept me informed about delivery,and it arrived on time Thank You Phillis Tallent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online retailer that sells designer and branded fragrances through an e-commerce platform. The site typically lists multiple perfume brands and provides online ordering, payment processing and shipping options for consumers seeking perfumes and related products. Shoppers commonly evaluate such retailers on selection, pricing, shipping and returns policies.