Reviews show a split experience: many customers praise Perfume.com for fast shipping, helpful staff and competitive pricing, with several noting good selection and pleasant scents. However a number of reviews report serious problems—wrong or seemingly counterfeit items, products with no aroma or unusual appearance, and billing or currency discrepancies. Multiple reviewers also describe poor responses to emails and calls or difficulty with returns and refunds. Consumers considering Perfume.com may want to confirm currency and final checkout totals, retain original packaging until satisfied, and document communications if a problem arises.
Examples from available reviews (Jul 2024 – Feb 2026).
Received a discolored, odorless perfume and received no company response.
“it had a green color and no aroma.”
Received a different product and poor refund response from customer service.
“This is straight up bait and switch fraud, nothing less.”
Service was amazing and the perfume smelled great.
“Amazing service ! Thank you , It smells great .”
Charged incorrect currency and multiple unexpected card charges.
“I see that my card is charged incorrectly.”
Customers note helpful staff and fast shipping, but others report incorrect items, order errors and limited resolution when problems are raised.
Many reviewers cite lower prices and reasonable deals; some report unexpected charges, currency conversion issues and refunds that didn’t meet expectations.
Most reviews describe quick delivery, convenient delivery options and straightforward packaging; a minority note simple packaging or minor packing concerns.
Several customers report authentic, pleasant fragrances; others report receiving wrong, expired or alcohol‑like items that lacked the expected scent.
Some users praise helpful, informative staff and delivery updates; others report unreturned emails, recorded phone messages and poor returns communication.
A majority report satisfactory selection, price and delivery; a smaller group reports serious issues including incorrect items, suspected fakes and billing disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Service was fast and careful, but reviewer disliked the scent.
“very fast service packaged with care just dont like the scent.”
Reviewer cancelled membership due to too many emails and messages.
“I'm receiving too many emails and messages from you.”
Gift arrived in time for Mother's Day.
“it just in time for her Mother's Day.”
Scents are wonderful and cases work well for travel.
“Scents are wonderful and the cases are great for traveling”
Reviewer found the designer cologne affordable and liked it.
“it is designer yet very affordable.”
Reviewer received only the subscription perfume and some stickers.
“nope was only some stickers”
Reviewer thanks company and liked the bottle.
“Great thanks for the bottle”
First-time order arrived on time.
“I received the items I ordered right on time.”
Service was easy, prompt, and reliable.
“Easy, prompt and reliable”
Shipping took unusually long; reviewer may not reorder.
“Not sure I’ll order again.”
Reviewer says they love the brand and will continue using company.
“I love the brand,I will continue to ship with you.”
Reviewer appreciated samples, quick arrival, and great selection.
“My purchase arrived quickly and was in perfect condition.”
Ordering was easy and perfume arrived quickly smelling wonderful.
“The perfume arrived in two days.”
Everything matched what the company promised.
“Everything is exactly what was promised.”
Fragrance was wonderful and delivery arrived sooner than expected.
“Delivery was sooner than expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online retailer that sells designer and branded fragrances through an e-commerce platform. The site typically lists multiple perfume brands and provides online ordering, payment processing and shipping options for consumers seeking perfumes and related products. Shoppers commonly evaluate such retailers on selection, pricing, shipping and returns policies.