Reviews show a split experience: many customers praise Perfume.com for fast shipping, helpful staff and competitive pricing, with several noting good selection and pleasant scents. However a number of reviews report serious problems—wrong or seemingly counterfeit items, products with no aroma or unusual appearance, and billing or currency discrepancies. Multiple reviewers also describe poor responses to emails and calls or difficulty with returns and refunds. Consumers considering Perfume.com may want to confirm currency and final checkout totals, retain original packaging until satisfied, and document communications if a problem arises.
Examples from available reviews (Jul 2024 – Feb 2026).
Received a discolored, odorless perfume and received no company response.
“it had a green color and no aroma.”
Received a different product and poor refund response from customer service.
“This is straight up bait and switch fraud, nothing less.”
Service was amazing and the perfume smelled great.
“Amazing service ! Thank you , It smells great .”
Charged incorrect currency and multiple unexpected card charges.
“I see that my card is charged incorrectly.”
Customers note helpful staff and fast shipping, but others report incorrect items, order errors and limited resolution when problems are raised.
Many reviewers cite lower prices and reasonable deals; some report unexpected charges, currency conversion issues and refunds that didn’t meet expectations.
Most reviews describe quick delivery, convenient delivery options and straightforward packaging; a minority note simple packaging or minor packing concerns.
Several customers report authentic, pleasant fragrances; others report receiving wrong, expired or alcohol‑like items that lacked the expected scent.
Some users praise helpful, informative staff and delivery updates; others report unreturned emails, recorded phone messages and poor returns communication.
A majority report satisfactory selection, price and delivery; a smaller group reports serious issues including incorrect items, suspected fakes and billing disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Delivery was always professional and speedy.
“Always very professional & speedy delivery ♥️”
Customer paid for three items but received only two.
“I paid for three items but only recieved 2”
Reviewer found the service absolutely amazing.
“Absolutely amazing”
Shipping was a little slow but acceptable.
“Shipping was a little slow but not bad.”
The delivery was very quick and prompt.
“Delivery is very quick!!”
Travel-size Lady Gaga perfume didn't match original scent or appearance.
“The perfume does NOT smell like Lady Gaga perfume and the fluid is not black as it was in my bottle yrs ago”
Received very fast shipping updates and enjoy ordering.
“Very fast shipping updates Love ordering from this company”
Did not like the last perfume received.
“I did not like the last perfume that I received.”
Reviewer strongly expressed love for the product.
“I LOVE IT!!!”
Easy to get started and reviewer likes the scent variety.
“They make it super easy to get started plus I love the different scents”
Purchased Arabiyat Prestige Nyla; scent is great and not overpowering.
“Smell is great, not overpowering when you wear it.”
Reviewer liked the scent and bought multiple bottles.
“Smell is great, not overpowering when you wear it.”
Purchases arrived timely, well wrapped, and service was appreciated.
“My purchases came to me in a timely manner, and was wrapped very well. I appreciate the great service that your company provides.”
Orders arrived on time and were packaged carefully.
“My purchases came to me in a timely manner, and was wrapped very well.”
Great company and the reviewer never had problems.
“Great company never had any problems”
Customer reports no problems with the company.
“Great company never had any problems”
Order process was easy and delivery was timely.
“I was very satisfied with Perfume.com.”
Loved Dolce; ordering was easy and shipping quick.
“Love the perfume! Easy to order and quick shipping!!!”
Perfume loved; ordering was easy and shipping was quick.
“Easy to order and quick shipping!!!”
Great prices and no problems experienced.
“The prices is great never had a problem”
Reviewer found prices great and had no problems.
“The prices is great never had a problem”
Reviewer praised the company's great service.
“Great Service...”
Reviewer praises the company's great service.
“Great Service...”
Products are authentic, attractively packaged, with prompt delivery.
“The fragrances are real and compact.”
Reviewer enjoys authentic fragrances, prompt orders, and good experience.
“The fragrances are real and compact.”
Reviewer experienced very poor customer service.
“Very poor customer service”
Reviewer experienced very poor customer service.
“Very poor customer service”
Ordered Obsession and Beautiful; loved fragrance and adimizer included.
“Love Beautiful love the fragrence.”
Reviewer liked the fragrances and was pleased with packaging.
“Love Beautiful love the fragrence.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume.com is an online retailer that sells designer and branded fragrances through an e-commerce platform. The site typically lists multiple perfume brands and provides online ordering, payment processing and shipping options for consumers seeking perfumes and related products. Shoppers commonly evaluate such retailers on selection, pricing, shipping and returns policies.