Reviews Analyzed
21
We Collect & Analyze Reviews
QP Jewellers
Experiences & Reviews
QP Jewellers is a retail jewellery company operating an online storefront that sells rings, earrings, necklaces and other jewellery. Consumers researching the brand typically look for information on product types, ordering and delivery processes, returns and customer service. Independent reviews and third‑party protections (card issuer dispute, consumer rights) are commonly consulted when evaluating online jewellery retailers.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
25d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report orders not being fulfilled, repeated manufacturing or dispatch delays, cancelled orders and long or missing refunds, creating unresolved service failures.
Share of mentions
Weak
22%
💰
Value for money
Many reviewers describe lost payments, withheld refunds or receiving low‑quality replacements, leaving customers questioning whether paid prices matched what was received.
Share of mentions
Weak
22%
⚡
User experience
Several reviewers reference website delivery estimates and fulfillment notices that did not match actual shipping or processing timelines, causing missed occasions.
Share of mentions
Weak
5%
🔧
Product quality
A subset of reviews report product defects (stones falling out, broken clasps) and unsatisfactory replacement items or packaging issues for otherwise praised pieces.
Share of mentions
Weak
5%
📞
Communication
Reviewers frequently report limited or delayed responses, repeated email apologies with no resolution and unreachable phone numbers or suspended lines.
Share of mentions
Weak
23%
⭐
Overall experience
Overall reviewer sentiment is negative: widespread reports of non‑delivery, unprocessed refunds and unresolved product issues dominate the recent feedback.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Earrings
"Before finding your firm online, I was struggling to come up with a suitable prezzie for my best friends’ 40th. Looking thro’ your website I found very beautiful earrings which I was sure she’d love. She absolutely loved them (as did I and many others!) The quality was superb (as expected). Confirmation e-mails, despatch notifications and delivery were excellent. However, I can't help be a little disappointed with its presentation box. The boxes' interior (cushion pad) was loose, showing the glue marks where it should be fixed. Not really a premium look, considering the premium quality (and prices) of the earrings. But! most importantly the piece is beautiful and my bestie adores them. Thanks, guys!"
Debbie Hughes
Collected.reviews
Nov 07, 2021
Featured for: Positive product, good delivery but packaging
This company is a scam
"This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phon..."
Aluna L.
Trustpilot
Oct 01, 2025
Featured for: Alleges no delivery and no refund
Months of delays, no refund – forced to go through my bank
"I placed an order on the 9th July that was showing as in stock and due for delivery by 18th July. Shortly after, I was told there were “manufacturing..."
Joe
Trustpilot
Oct 01, 2025
Featured for: Months-long delays, forced bank chargeback
Terrible
"My partner first order was a ruby necklace, it was delayed, ordered in November for a Christmas present and arrived by January. Few months after, the..."
Meg Gregorios
Trustpilot
Oct 01, 2025
Featured for: Product defect then replacement/refund failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Aluna L.
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phon...
J
Josephine procter
trustpilot.com
Oct 01, 2025
Still waiting for refund
We ordered a pendant for a 45th wedding anniversary gift for my wife we ordered it 2 weeks before the date as website said 3/5days delivery my son pai...
D
Do Cops
trustpilot.com
Oct 01, 2025
I never received my order and they don't want to reimburse me
I never received my order and they can't reimb...
k
kate steiner
trustpilot.com
Oct 01, 2025
scammers will not refund you
I cancelled my order because it would not reach me on time on 11/08. I have still not received a refund. They say there are problems with refunding my...
M
Meg Gregorios
trustpilot.com
Oct 01, 2025
Terrible
My partner first order was a ruby necklace, it was delayed, ordered in November for a Christmas present and arrived by January. Few months after, the...
R
Ross VDW
trustpilot.com
Oct 01, 2025
Failed to deliver then failed to refund
I've waited for over a couple of months and I normally never leave a review, but feel like I need to warn people from my experience. Originally, they...
J
Joe
trustpilot.com
Oct 01, 2025
Months of delays, no refund – forced to go through my bank
I placed an order on the 9th July that was showing as in stock and due for delivery by 18th July. Shortly after, I was told there were “manufacturing...
M
Mel
trustpilot.com
Oct 01, 2025
So disappointed with this company
So disappointed with this company. I’ve purchased items from them 3 times previously and always been very satisfied with their service and the quality...
N
Nicole Sharp
trustpilot.com
Oct 01, 2025
Scam?
QP Jewellers could not fullfil my order (but I only found out after I had chased them) so I requested a refund. Despite recieving an email almost 2 we...
C
Christina Ellis
trustpilot.com
Oct 01, 2025
Stay well clear!
A £700 ring was bought for me, as an end of life, sentimental present! Twice the stones fell out then, when I returned it the second time, they lost i...
L
Lee Messenger
trustpilot.com
Oct 01, 2025
I ordered some ear rings for my partner…
I ordered some ear rings for my partner for a very special occasion. I selected delivery option for it to arrive before the special occasion. That was...
A
Andrew Cruickshank
trustpilot.com
Oct 01, 2025
No delivery No refund just LIES LIES…
No delivery No refund...
A
Allan Martin
trustpilot.com
Oct 01, 2025
RIP OFF
If you can afford to have £750 languishing in this company’s bank account then use them,if not DON’T!!! NEVER have I come across a company that has su...
t
t salt trevor
trustpilot.com
Oct 01, 2025
I returned a pair of sapphire earrings…
I returned a pair of sapphire earrings in june as they both broke on the hoop ! Its now the 7th of September and I still have not received replacement...
c
christineshepherd
trustpilot.com
Oct 01, 2025
DO NOT ORDER FROM THIAS COMAPNY
DO NOT ORDER FROM THIAS COMAPNY, I PLACED AN ORDER ON THE 10TH JULY, WAS TOLD THEY WAS A DELAY IN MY ORDER. 4TH AUGUST I REQUESTED A REFUND. THEY SENT...
M
MR MCATEAR
trustpilot.com
Oct 01, 2025
I ordered a ruby and diamond ring…
I ordered a ruby and diamond ring on15/7/25 i was told the ring was in stock with delivery date due 24/7/25 .7 weeks later im still waiting on deliver...
U
UncleCrisp
trustpilot.com
Oct 01, 2025
Warning - Unable to Supply or Refund
Warning - unable to supply and now unable to refund. After months of waiting with various excuses for being unable to supply, I have been adv...
S
Shazia Parveen
trustpilot.com
Oct 01, 2025
Was told on Aug 8th
Was told on Aug 8th My refund of 200£ has been issued . It’s not Sept 1st and still no refund! Note: the money was taken out my acct 9th May. Received...
E
Elizabeth Jones
trustpilot.com
Oct 01, 2025
Stock issues
Stock issues . It’s obvious now that these items were not in stock,,the long delivery time should have rung a bell. I bought peridot earring for an Au...
T
Tara Who
trustpilot.com
Oct 01, 2025
Ordered genuine 18carat gold sapphire…
Ordered genuine 18carat gold sapphire ring. Absolute scam. Ordered it in the end of June now on 28.8 still no ring, nor refund. Had claimed ch...
Conclusion
Across the supplied reviews, the dominant issues are non‑fulfilment of orders and prolonged or absent refunds; many customers report being told to seek chargebacks through their banks. Communication problems recur in multiple reports, including delayed email replies and unreachable phone lines. A smaller subset of reviewers mentioned product defects (stone loss, broken clasps) and packaging or replacement quality concerns. If you consider purchasing from QP Jewellers, keep thorough records of order confirmations and payment receipts, verify payment protections with your card issuer, and review the most recent customer feedback before ordering.