Across the supplied reviews, recurring themes are late or canceled shipments, billing errors or unexpected charges, and difficulty getting consistent support. Several reviewers flag inventory inaccuracies or backorder handling and trouble canceling membership-related subscriptions. A minority of customers report positive outcomes, such as product satisfaction (notably boots) or a successful refund after contacting support by phone. If you plan to order from Sportsman's Guide, verify stock before purchase, monitor your payment activity, and keep detailed records of order and support communications to assist dispute resolution.
Examples from available reviews (Nov 2021 โ Feb 2026).
Received half an item and was later charged $500 unauthorized.
“THEY ILLEGALY CHARGED MY CARD ANOTHER 500 DOLLARS.”
Item was misrepresented and delivered as a different, beat up carrier.
“Basically the company lied, misrepresented an item, then told me tough.”
Order experienced repeated backorders, payment confusion, and incomplete refunds.
“They told me my order had been cancelled due to no response.”
Company refunded and cancelled an unwanted subscription after calling.
“they REFUNDED me and cancelled the subscription.”
Reviews commonly report unfulfilled orders, long shipping delays, canceled shipments, and unsatisfactory or unresponsive customer support interactions.
Multiple reviewers describe unexpected or duplicate charges, membership/subscription disputes, and refunds that did not fully resolve payment differences.
Complaints focus on inaccurate inventory display, checkout and backorder issues, and difficulty canceling memberships or subscriptions online.
Some customers report receiving used, incorrect, or misdescribed items; other buyers report satisfactory product fit and value for specific boots and gear.
Customers frequently cite inconsistent order-status messages, changing ship dates, missed shipping notifications, and limited follow-up from support teams.
Most reviewers describe negative overall buying experiences driven by delivery, billing, and service breakdowns; a small number note resolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: February 2026
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Order was backordered then canceled without notification or updates.
“they told us the order was already canceled without any notification.”
Order was backordered then canceled without notification or updates.
“they told us the order was already canceled without any notification.”
Backorder confusion, rude customer service, and suspected bait-and-switch pricing.
“Seems they didn't want to sell it at the original discounted price, but will at the new, higher price.”
Backorder confusion, rude customer service, and suspected bait-and-switch pricing.
“Seems they didn't want to sell it at the original discounted price, but will at the new, higher price.”
Longtime member frustrated by poor packing and exclusive FedEx use.
“it's gone down hill very fast between how they pack and ship there products to only using FedEx”
Longtime member frustrated by poor packing and exclusive FedEx use.
“it's gone down hill very fast between how they pack and ship there products to only using FedEx”
Coupon order required additional unexpected payment and long hold times.
“then get an email they need more money.”
Coupon order required additional unexpected payment and long hold times.
“then get an email they need more money.”
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Paid for overnight shipping but delivery took about a week.
“charged me $20 for next day shipping and I received the jacket approximately 7 days later”
Two insured packages arrived with missing items and service was unresponsive.
“packages had been tampered with”
Two insured packages arrived with missing items and service was unresponsive.
“packages had been tampered with”
Sale item later restocked at full price, reviewer felt misled.
“Half price, they say out of stock. One week later they are in stock back at full price.”
Sale item later restocked at full price, reviewer felt misled.
“Half price, they say out of stock. One week later they are in stock back at full price.”
Order canceled after applying coupon and company refused to honor price.
“This place CONSTANTLY cancels orders where you've got a larger discount than they expected.”
Order canceled after applying coupon and company refused to honor price.
“This place CONSTANTLY cancels orders where you've got a larger discount than they expected.”
Charged shipping despite meeting free-shipping threshold, calling it bait-and-switch.
“They charged me $15 shipping.”
Charged shipping despite meeting free-shipping threshold, calling it bait-and-switch.
“They charged me $15 shipping.”
Tracking showed inconsistent dates, FedEx reported item lost, refund processed.
“item was lost in transit”
Order lost in transit and refund was reportedly processed quickly.
“the item was lost in transit”
Items listed as backordered though supplier shows abundant stock.
“Hatsan US currently has 4,300 in stock.”
Order repeatedly delayed despite supplier having stock.
“Hatsan US currently has 4,300 in stock.”
Received a completely wrong item instead of the ordered fishing rod.
“received and alps mountaineering chair”
Received a completely different item than ordered.
“I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair”
Paid for membership and next-day shipping but received ground shipping instead.
“DONOT order anything from this horrible company!!”
Paid for next-day shipping but received ground shipping instead.
“Pay for membership and for next day shipping.”
Packages marked delivered to wrong address and company refused to act.
“FedEx "says it was delivered" and they refuse to do anything about it”
Package marked delivered elsewhere and purchase protection not honored.
“They refused to honor the "protection" I opted to pay for”
Shipped wrong order, slow correction, and charged for returned wrong item.
“shipped wrong order, took weeks to correct and then charged me for the wrong merchandise I returned!”
Shipped wrong order, long correction time, charged incorrectly.
“Shipped wrong order, took weeks to correct”
Partial order shipped ground despite selecting two-day shipping and long hold times.
“I SELECTED 2-DAY SHIPPING.”
Partial order shipped late via ground despite selecting two-day shipping.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Partial order shipped late via ground despite selecting two-day shipping.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Wrong items sent, conflicting shipping claims, and eventual cancellation with chargeback.
“They sent me the wrong items”
Received wrong item and customer service gave inconsistent shipping responses.
“They sent me the wrong items”
Poor customer service, guarantees ineffective, and received stained jacket.
“red dye stain on the front”
Received stained jacket and guarantee did not help.
“Received a *new BDU jacket with a red dye stain on the front”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sportsman's Guide is a U.S.-focused online and catalog retailer selling hunting, shooting, fishing and outdoor gear, apparel, and accessories. The site offers member and non-member pricing and a wide range of brands and surplus items. Consumers researching Sportsman's Guide reviews often look for information on shipping performance, membership terms, billing practices, product condition, and customer service responsiveness.