Reviews Analyzed
21
We Collect & Analyze Reviews
Sportsman's Guide
Experiences & Reviews
Sportsman's Guide is a U.S.-focused online and catalog retailer selling hunting, shooting, fishing and outdoor gear, apparel, and accessories. The site offers member and non-member pricing and a wide range of brands and surplus items. Consumers researching Sportsman's Guide reviews often look for information on shipping performance, membership terms, billing practices, product condition, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
23d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Reviews commonly report unfulfilled orders, long shipping delays, canceled shipments, and unsatisfactory or unresponsive customer support interactions.
Share of mentions
Weak
22%
💰
Value for money
Multiple reviewers describe unexpected or duplicate charges, membership/subscription disputes, and refunds that did not fully resolve payment differences.
Share of mentions
Weak
17%
⚡
User experience
Complaints focus on inaccurate inventory display, checkout and backorder issues, and difficulty canceling memberships or subscriptions online.
Share of mentions
Weak
6%
🔧
Product quality
Some customers report receiving used, incorrect, or misdescribed items; other buyers report satisfactory product fit and value for specific boots and gear.
Share of mentions
Weak
10%
📞
Communication
Customers frequently cite inconsistent order-status messages, changing ship dates, missed shipping notifications, and limited follow-up from support teams.
Share of mentions
Weak
19%
⭐
Overall experience
Most reviewers describe negative overall buying experiences driven by delivery, billing, and service breakdowns; a small number note resolved issues.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Do not purchase a thing from them
"I ordered a 10 foot platform stand. They shiped me half a stand. After weeks of arguing with them they shioed a new one. Two weeks later I received it..."
Scott Sadler
Trustpilot
Oct 01, 2025
Featured for: Unauthorized charge billing dispute
Run, dont walk, run away
"So… We start this off with me stating… I ordered something From Sportsman’s Guide as a test. You see, I am in the position in which I have a lot of pe..."
Ian Rota
Trustpilot
Oct 01, 2025
Featured for: Product misrepresentation no remedy
Most Frustrating Purchase Experience Ever
"I ordered a sleeping pad on 12/2 that was on sale for a killer deal. After it hadn't shipped for 2 weeks and having heard nothing, I checked my order..."
Amanda Creviston
Trustpilot
Oct 01, 2025
Featured for: Long backorder and refunds
They will refund and cancel. Just call them 1-800-888-3006
"Yes I too was charged $59.99 for an ongoing charge that I did not want. I called Sportsmans Guide and they REFUNDED me and cancelled the subscription...."
Steven McAfee
Trustpilot
Oct 01, 2025
Featured for: Resolved refund after phone call
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Scott Sadler
trustpilot.com
Oct 01, 2025
Do not purchase a thing from them
I ordered a 10 foot platform stand. They shiped me half a stand. After weeks of arguing with them they shioed a new one. Two weeks later I received it...
M
MattP
trustpilot.com
Oct 01, 2025
I should have looked at these horrible…
I should have looked at these horrible reviews before I tried ordering from them. Placed an order on July 15, 2025 for a Tenpoint crossbow. Was told t...
E
Eu Shm
trustpilot.com
Oct 01, 2025
Be ware Scam site
Warning! Do not order from them. Last year I ordered a new jacket and they sent heavily worn filthy one. This year they did not even bother to ship an...
I
Ian Rota
trustpilot.com
Oct 01, 2025
Run, dont walk, run away
So… We start this off with me stating… I ordered something From Sportsman’s Guide as a test. You see, I am in the position in which I have a lot of pe...
D
Dillon
trustpilot.com
Oct 01, 2025
SCAM I spent over $550
I spent over $550. Ne...
z
zeppii
trustpilot.com
Oct 01, 2025
another company that doesnt do what they state
Lets see, I ordered two guns(lets say on Monday) by wednesday they sent me a notice saying the one gun was has all the sudden been discontinued. I cal...
J
Joe Starwalt
trustpilot.com
Oct 01, 2025
Website does not reflect current…
Website does not reflect current inventory and sportsma...
l
lisa schmeling
trustpilot.com
Oct 01, 2025
don't shop here
very slow to ship orders. no tracking or shipping notification. Still waiting on an in stock item to ship after a month. poor customer service. Update...
S
Steven McAfee
trustpilot.com
Oct 01, 2025
They will refund and cancel. Just call them 1-800-888-3006
Yes I too was charged $59.99 for an ongoing charge that I did not want. I called Sportsmans Guide and they REFUNDED me and cancelled the subscription....
P
Pete K
trustpilot.com
Oct 01, 2025
Can't cancel my membership....
My shopping experience with them actually went ok. However, you're forced to buy their membership. It has a 59.99 yearly fee with it. I go to their we...
D
Donna Lochner
trustpilot.com
Oct 01, 2025
The North Face Women's Altamesa 500 Trail Shoe
I bought these thinking they’d be good for trail running, but they’re not. The fit is weird, especially around the heel, and my foot kept sliding arou...
D
Daniel A
trustpilot.com
Oct 01, 2025
Bought membership
Bought membership - once I added the items to my cart they were out of stock- pretty sleezy business practice. Then I went to find something similar t...
A
Amanda Creviston
trustpilot.com
Oct 01, 2025
Most Frustrating Purchase Experience Ever
I ordered a sleeping pad on 12/2 that was on sale for a killer deal. After it hadn't shipped for 2 weeks and having heard nothing, I checked my order...
b
barry conti
trustpilot.com
Oct 01, 2025
totally untrustworthy
They failed to follow through with the refund and remove the...
J
James Murphy
trustpilot.com
Oct 01, 2025
This is no longer Gary Olen's SG
This is no longer Gary Olen's SG. I've been a customer since the mail order days. I've spent a lot of money at SG over the years. They now have review...
J
Jim W
trustpilot.com
Oct 01, 2025
Customer service non-existent
I ordered two 4 packs of German Army surplus long underwear bottoms. I received two 3 packs. I brought this to their attention both by phone and email...
T
Travis Stpierre
trustpilot.com
Oct 01, 2025
I ordered gloves and they were on back…
I ordered gloves and they were on back order so I canceled them an...
R
Ric Rosa
trustpilot.com
Oct 01, 2025
BEST BOOT FOR YOUR BUCKSQuality Boots at a fair price
I just received my Bolderton 10" 800 Thinsulate boots. They are replacing my Cabela's 800gm boots that I had for over 5 yrs. They were my go to boots...
L
Linda Mcdowell
trustpilot.com
Oct 01, 2025
I order some Lacrosse women hunting boots
I order some Lacrosse women hunting boots for $63.94 To good to be true , the payment when through, however I went back to check and the...
D
Dakota Miller
trustpilot.com
Oct 01, 2025
Bogus next day shipping
Tried to order a pair of boots 2 days before Thanksgiving. Everytime I hit submit on the payment it would load and not go through. I tried again the n...
Conclusion
Across the supplied reviews, recurring themes are late or canceled shipments, billing errors or unexpected charges, and difficulty getting consistent support. Several reviewers flag inventory inaccuracies or backorder handling and trouble canceling membership-related subscriptions. A minority of customers report positive outcomes, such as product satisfaction (notably boots) or a successful refund after contacting support by phone. If you plan to order from Sportsman's Guide, verify stock before purchase, monitor your payment activity, and keep detailed records of order and support communications to assist dispute resolution.