Many reviewers describe late or missing deliveries, wrong or incomplete orders, and billing charges that were not cleared up. Several customers mention discounts being removed, surprise shipping or membership fees, and trouble canceling accounts. A smaller group points to fast delivery, low prices, and long-lasting footwear.
Examples from available reviews (Nov 2021 โ Feb 2026).
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Received a completely different item than ordered.
“I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair”
Well stocked site with fast shipments, good prices, and quality items.
“Prices are a really good deal and they are very good quality!”
Many reviews point to shipping and order-handling problems. Customers mention packages marked lost in transit, the wrong items sent, long waits on hold, and repeat backorders. A smaller share say support issued refunds or canceled subscriptions quickly once contacted.
Several reviewers say they were hit with surprise fees, sale prices that disappeared, or shipping charges even after meeting free-shipping minimums. Some describe this as bait-and-switch or as recurring membership charges that were not made clear. A smaller set highlights strong prices and solid value.
Multiple entries describe problems at checkout and in account settings. Examples include a credit-card payment link that did not work and no way to cancel membership online. Some reviewers also report inaccurate stock information and checkout glitches that led to incorrect charges.
Many reviewers report receiving the wrong item, or getting products that arrived damaged or heavily worn instead of what they ordered. Others mention missing hardware and country-of-origin labels they did not expect. Separate comments praise items like durable, waterproof boots with a good fit.
Reviewers often say they got no warning about backorders or cancellations and little or no update on order status. Several accounts say customer service did not respond by phone, email, or social channels. A small number note agents who did process refunds or cancel subscriptions when reached.
Reviews split between many low-rated complaints about service and billing and a smaller number of high-rated notes on products or delivery. Most negative feedback focuses on unreliable orders and unexpected charges. Positive comments point to fast shipping, low prices, and good quality for certain items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Reviews (1) ยท Quotes shortened ยท As of: February 2026
I placed an order for 9mm ammo nearly 2 months ago and still have not received them. It seems like Sportsman's Guide won't deliver any of it and they are not ready to give a refund either. All along I kept on getting emails changing the ship dates as I get close to the estimated date. I have been doing due diligence and I just learned today that they canceled it citing they didn't send it on time and now they are asking me to reorder again. What a bs! Not happy with this order not being shipped having spent over $10,000 on this site for other orders. Never had this happen before but I'll never spend a single buck on them ever again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sportsman's Guide runs an online store for hunting, fishing, camping, and other outdoor gear. The site offers apparel, footwear, optics, camping equipment, shooting accessories, and related items. The retailer promotes sales, takes standard payment methods, and sells a membership program with buyer perks. Shoppers order online, choose from several shipping options, and can buy both brand-name and in-house products.