Many reviewers describe late or missing deliveries, wrong or incomplete orders, and billing charges that were not cleared up. Several customers mention discounts being removed, surprise shipping or membership fees, and trouble canceling accounts. A smaller group points to fast delivery, low prices, and long-lasting footwear.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Received a completely different item than ordered.
“I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair”
Well stocked site with fast shipments, good prices, and quality items.
“Prices are a really good deal and they are very good quality!”
Many reviews point to shipping and order-handling problems. Customers mention packages marked lost in transit, the wrong items sent, long waits on hold, and repeat backorders. A smaller share say support issued refunds or canceled subscriptions quickly once contacted.
Several reviewers say they were hit with surprise fees, sale prices that disappeared, or shipping charges even after meeting free-shipping minimums. Some describe this as bait-and-switch or as recurring membership charges that were not made clear. A smaller set highlights strong prices and solid value.
Multiple entries describe problems at checkout and in account settings. Examples include a credit-card payment link that did not work and no way to cancel membership online. Some reviewers also report inaccurate stock information and checkout glitches that led to incorrect charges.
Many reviewers report receiving the wrong item, or getting products that arrived damaged or heavily worn instead of what they ordered. Others mention missing hardware and country-of-origin labels they did not expect. Separate comments praise items like durable, waterproof boots with a good fit.
Reviewers often say they got no warning about backorders or cancellations and little or no update on order status. Several accounts say customer service did not respond by phone, email, or social channels. A small number note agents who did process refunds or cancel subscriptions when reached.
Reviews split between many low-rated complaints about service and billing and a smaller number of high-rated notes on products or delivery. Most negative feedback focuses on unreliable orders and unexpected charges. Positive comments point to fast shipping, low prices, and good quality for certain items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Credit card payment link fails at checkout, costing lost purchases.
“their credit card link to pay won't work.”
Payment link repeatedly failed during checkout, causing lost purchases.
“their credit card link to pay won't work.”
Received half an item and was later charged $500 unauthorized.
“THEY ILLEGALY CHARGED MY CARD ANOTHER 500 DOLLARS.”
Order repeatedly delayed with inconsistent dates and poor communication.
“crossbow wouldn't ship until October 28.”
Previously received a heavily worn jacket and recent order never shipped.
“they sent heavily worn filthy one”
Item was misrepresented and delivered as a different, beat up carrier.
“Basically the company lied, misrepresented an item, then told me tough.”
Spent over $550 and never received the order.
“Never got the order!!!!!”
Order changed to discontinued and customer service was rude and unhelpful.
“the lady I tried speaking with was so obnoxious.”
Website inventory inaccurate and no out-of-stock notifications were sent.
“Website does not reflect current inventory and sportsman's guide didn't send me notifications of out of stock.”
Very slow shipping, no tracking, and poor customer service on delays.
“very slow to ship orders. no tracking or shipping notification.”
Company refunded and cancelled an unwanted subscription after calling.
“they REFUNDED me and cancelled the subscription.”
Membership cannot be canceled online and requires calling customer service.
“I go to their website to cancel my membership.... can't.”
Trail shoes fit poorly, heel slips, and have inadequate grip.
“my foot kept sliding around.”
After buying membership, items were out of stock and site suggested same item.
“they were out of stock- pretty sleezy business practice.”
Order experienced repeated backorders, payment confusion, and incomplete refunds.
“They told me my order had been cancelled due to no response.”
Company failed to follow through with a promised refund and listing removal.
“They failed to follow through with the refund”
Jacket arrived without the advertised liner and negative reviews were removed.
“the jacket was delivered without the liner”
Received 3-packs instead of ordered 4-packs and no remedy was offered.
“I received two 3 packs.”
Canceled backordered gloves but the company charged for them anyway.
“they charged me for them anyway .”
Boots are durable, waterproof, fit true, and represent good value.
“durable full grain leather, waterproof and breathable, yet stylish.”
Order canceled after payment; PayPal is investigating the transaction.
“Glad I use paypal ,they are investigating it now”
Paid for next-day shipping but delivery was delayed and refund refused.
“their next day shipping has now turned into 7 day shipping.”
Difficult to resolve issues and customer service was unresponsive.
“there was no guarantee anyone would get back to me”
Paid overnight but item shipped eight days later; minimal refund offered.
“Paid for overnight delivery. Item did not ship out until 8 days later”
Received filthy jacket previously and recent order was not shipped.
“Last year I ordered a New jacket and they sent heavily worn filthy one.”
Was charged a second time with no explanation and received no response.
“my card was AGAIN charged for $116.59.”
Late shipping and duplicate pending charges; poor member support.
“Charged again for the shipment.”
Positive ordering experience and will continue using the website.
“Have had very positive results ordering from sportsmans guide, will continue to use this website”
Charged for orders but never delivered and unresponsive support.
“Took our money for two orders, and never delivered.”
Website error charged incorrect amount during checkout and caused account issues.
“My card was charged $319.35 immediately.”
Not credited for gift card; customer service was rude and unhelpful.
“Was never credited for gift card on purchase .”
Items labeled as authentic but arrived labeled made in China.
“made in China”
Was charged a yearly membership fee without receiving notification emails.
“I have been being charged 59.00 a year.”
Orders arrived quickly and items were not damaged.
“Stuff always arrived quickly and nothing has ever been damaged.”
Well stocked site with fast shipments, good prices, and quality items.
“Prices are a really good deal and they are very good quality!”
Sold products with missing hardware and refused post-sale assistance.
“They will sell products with missing hardware and other items and WILL NOT assist after the sale.”
Experienced deceptive practices and poor customer service.
“Deceptive practices, horrible customer service, bait & switch”
Order canceled due to discontinuation and agents were unhelpful.
“the agent informed me that they will be in stock again 9/25/24.”
No customer service response across many channels; warning to avoid.
“NO customer service, DOES NOT respond to email, voicemail, FB messenger, PayPal inquiry”
Hidden recurring fees and cancellation charges drained money over years.
“Hidden fee's, 59.99. Cancelation fees,”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sportsman's Guide runs an online store for hunting, fishing, camping, and other outdoor gear. The site offers apparel, footwear, optics, camping equipment, shooting accessories, and related items. The retailer promotes sales, takes standard payment methods, and sells a membership program with buyer perks. Shoppers order online, choose from several shipping options, and can buy both brand-name and in-house products.