Many reviewers describe late or missing deliveries, wrong or incomplete orders, and billing charges that were not cleared up. Several customers mention discounts being removed, surprise shipping or membership fees, and trouble canceling accounts. A smaller group points to fast delivery, low prices, and long-lasting footwear.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Received a completely different item than ordered.
“I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair”
Well stocked site with fast shipments, good prices, and quality items.
“Prices are a really good deal and they are very good quality!”
Many reviews point to shipping and order-handling problems. Customers mention packages marked lost in transit, the wrong items sent, long waits on hold, and repeat backorders. A smaller share say support issued refunds or canceled subscriptions quickly once contacted.
Several reviewers say they were hit with surprise fees, sale prices that disappeared, or shipping charges even after meeting free-shipping minimums. Some describe this as bait-and-switch or as recurring membership charges that were not made clear. A smaller set highlights strong prices and solid value.
Multiple entries describe problems at checkout and in account settings. Examples include a credit-card payment link that did not work and no way to cancel membership online. Some reviewers also report inaccurate stock information and checkout glitches that led to incorrect charges.
Many reviewers report receiving the wrong item, or getting products that arrived damaged or heavily worn instead of what they ordered. Others mention missing hardware and country-of-origin labels they did not expect. Separate comments praise items like durable, waterproof boots with a good fit.
Reviewers often say they got no warning about backorders or cancellations and little or no update on order status. Several accounts say customer service did not respond by phone, email, or social channels. A small number note agents who did process refunds or cancel subscriptions when reached.
Reviews split between many low-rated complaints about service and billing and a smaller number of high-rated notes on products or delivery. Most negative feedback focuses on unreliable orders and unexpected charges. Positive comments point to fast shipping, low prices, and good quality for certain items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Order never shipped, product refunded but membership fee was not refunded.
“the membership fee was not refunded”
Order was backordered then canceled without notification or updates.
“they told us the order was already canceled without any notification.”
Order was backordered then canceled without notification or updates.
“they told us the order was already canceled without any notification.”
Backorder confusion, rude customer service, and suspected bait-and-switch pricing.
“Seems they didn't want to sell it at the original discounted price, but will at the new, higher price.”
Backorder confusion, rude customer service, and suspected bait-and-switch pricing.
“Seems they didn't want to sell it at the original discounted price, but will at the new, higher price.”
Longtime member frustrated by poor packing and exclusive FedEx use.
“it's gone down hill very fast between how they pack and ship there products to only using FedEx”
Longtime member frustrated by poor packing and exclusive FedEx use.
“it's gone down hill very fast between how they pack and ship there products to only using FedEx”
Coupon order required additional unexpected payment and long hold times.
“then get an email they need more money.”
Coupon order required additional unexpected payment and long hold times.
“then get an email they need more money.”
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Paid for overnight shipping but received jacket about seven days later.
“they charged me $20 for next day shipping and I received the jacket approximately 7 days later.”
Paid for overnight shipping but delivery took about a week.
“charged me $20 for next day shipping and I received the jacket approximately 7 days later”
Two insured packages arrived with missing items and service was unresponsive.
“packages had been tampered with”
Two insured packages arrived with missing items and service was unresponsive.
“packages had been tampered with”
Sale item later restocked at full price, reviewer felt misled.
“Half price, they say out of stock. One week later they are in stock back at full price.”
Sale item later restocked at full price, reviewer felt misled.
“Half price, they say out of stock. One week later they are in stock back at full price.”
Order canceled after applying coupon and company refused to honor price.
“This place CONSTANTLY cancels orders where you've got a larger discount than they expected.”
Order canceled after applying coupon and company refused to honor price.
“This place CONSTANTLY cancels orders where you've got a larger discount than they expected.”
Charged shipping despite meeting free-shipping threshold, calling it bait-and-switch.
“They charged me $15 shipping.”
Charged shipping despite meeting free-shipping threshold, calling it bait-and-switch.
“They charged me $15 shipping.”
Tracking showed inconsistent dates, FedEx reported item lost, refund processed.
“item was lost in transit”
Order lost in transit and refund was reportedly processed quickly.
“the item was lost in transit”
Items listed as backordered though supplier shows abundant stock.
“Hatsan US currently has 4,300 in stock.”
Order repeatedly delayed despite supplier having stock.
“Hatsan US currently has 4,300 in stock.”
Received a completely wrong item instead of the ordered fishing rod.
“received and alps mountaineering chair”
Received a completely different item than ordered.
“I ordered a Diawa telescopic fishing rod and received and alps mountaineering chair”
Paid for membership and next-day shipping but received ground shipping instead.
“DONOT order anything from this horrible company!!”
Paid for next-day shipping but received ground shipping instead.
“Pay for membership and for next day shipping.”
Packages marked delivered to wrong address and company refused to act.
“FedEx "says it was delivered" and they refuse to do anything about it”
Package marked delivered elsewhere and purchase protection not honored.
“They refused to honor the "protection" I opted to pay for”
Shipped wrong order, slow correction, and charged for returned wrong item.
“shipped wrong order, took weeks to correct and then charged me for the wrong merchandise I returned!”
Shipped wrong order, long correction time, charged incorrectly.
“Shipped wrong order, took weeks to correct”
Partial order shipped ground despite selecting two-day shipping and long hold times.
“I SELECTED 2-DAY SHIPPING.”
Partial order shipped late via ground despite selecting two-day shipping.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Partial order shipped late via ground despite selecting two-day shipping.
“REMEMBER, I SELECTED 2-DAY SHIPPING.”
Wrong items sent, conflicting shipping claims, and eventual cancellation with chargeback.
“They sent me the wrong items”
Received wrong item and customer service gave inconsistent shipping responses.
“They sent me the wrong items”
Poor customer service, guarantees ineffective, and received stained jacket.
“red dye stain on the front”
Received stained jacket and guarantee did not help.
“Received a *new BDU jacket with a red dye stain on the front”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sportsman's Guide runs an online store for hunting, fishing, camping, and other outdoor gear. The site offers apparel, footwear, optics, camping equipment, shooting accessories, and related items. The retailer promotes sales, takes standard payment methods, and sells a membership program with buyer perks. Shoppers order online, choose from several shipping options, and can buy both brand-name and in-house products.