Many customers say their orders arrive correctly, deliveries are quick, and phone support is helpful. Several reviewers highlight good product quality and competitive pricing. Repeated complaints point to missing promotional discounts, delayed or lost shipments, and account or website errors. Fewer reviews mention added ingredients, poorly packed liquids, and products arriving close to expiry.
Examples from available reviews (Apr 2018 – Mar 2026).
Orders are correct almost every time, which is a relief.
“They get the order correct almost every time”
Customer did not receive a posted 40% discount and is upset.
“they posted a 40% off sale which I did not receive.”
Shipment was lost during transit; reviewer will never order again.
“Regretfully, the shipment for this order has been lost during transit.”
Order and promised double rewards are not showing in the account.
“Order 10796696 on 1/31/26 is not showing on my account order list”
Customers often praise accurate orders and fast shipping. Many describe phone representatives as knowledgeable and quick to fix unusual order issues. Separate reviews also describe delivery problems, including lost packages, items arriving warm, or shipments that never reached the carrier.
Many reviewers say the supplements are competitively priced and a good value. Several complaints focus on promos that don’t apply, discounts being removed, and confusing promo-code and free-shipping thresholds. A few reviews mention refund or charge-timing issues linked to shipping fees.
Some customers find the website easy to use and say ordering is straightforward. Others report checkout glitches, duplicated cart items, a hard-to-use mobile app, and occasional 500 server errors. Several also say address changes and promo navigation can be confusing.
Many reviewers say vitamins, gummies, and other supplements work well. Some mention unwanted additives such as maltodextrin and ask for cleaner ingredient lists. A smaller group reports liquids shipped without padding and supplements arriving close to expiry.
Several reviews describe support agents as responsive and helpful. Others mention weaker communication after a computer upgrade, orders missing from accounts, and unsolicited text messages from multiple numbers. A handful say they got no reply when contacting support about defects or order discrepancies.
Reviews split between customers who get consistent, reliable orders and those who run into fulfillment or promo issues. Many positive reviews mention loyalty and long-term use. Negative feedback centers on operational breakdowns that disrupt buying and delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (11) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Orders are correct almost every time, avoiding disputes.
“They get the order correct almost every time”
Orders are correct almost every time, which is a relief.
“They get the order correct almost every time”
Reviewer simply states they like ordering from Swanson.
“I just like ordering from Swanson”
Reviewer says they just like ordering from Swanson.
“I just like ordering from Swanson”
Delivery was really speedy and appreciated.
“Delivery was really speedy. Thanks”
Delivery was really speedy and appreciated.
“Delivery was really speedy.”
Products excellent, service helpful and fast.
“Your products are excellent, customer service reps. are very helpful and service is fast.”
Products are excellent and customer service is helpful and fast.
“Your products are excellent”
Did not receive posted 40% Facebook discount on large order.
“they posted a 40% off sale which I did not receive.”
Customer did not receive a posted 40% discount and is upset.
“they posted a 40% off sale which I did not receive.”
Complaint about added maltodextrin and unnecessary additives.
“Maltodextrin has almost twice the glycemic index as sugar.”
Products contain Maltodextrin and other unwanted additives.
“There are too many added ingredients in their products!”
An order and promised rewards are missing from account.
“Order 10796696 on 1/31/26 is not showing on my account order list”
Order and promised double rewards are not showing in the account.
“Order 10796696 on 1/31/26 is not showing on my account order list”
Offers good products at good prices.
“good products at good prices”
Reviewer finds products good and reasonably priced.
“good products at good prices”
Could not open bottle due to defective lid; customer service did not reply.
“Had a problem opening a bottle due to defective lid.”
Defective bottle lid and no response from customer service.
“Had a problem opening a bottle due to defective lid.”
Shipping was quick and satisfactory.
“Quick and good shipping”
Shipping was quick and good overall.
“Quick and good shipping”
Products are great, service quick, and website easy to use.
“Great products, quick service, easy to maneuver website for orders”
Great products, quick service, and an easy-to-use website.
“Great products, quick service, easy to maneuver website for orders”
Longtime customer has enthusiastically recommended Swanson for decades.
“i LIKE YOUR VITAMINS AND HAVE BEEN ORDERING THEM FOR DECADES NOW.”
Customer has ordered vitamins for decades and recommended them to others.
“i LIKE YOUR VITAMINS AND HAVE BEEN ORDERING THEM FOR DECADES NOW.”
Customer service rep quickly fixed an unusual order error and delivered correct items.
“Jake understood my complicated version, very quickly fixed it all”
Order error was resolved quickly and pleasantly by representative Jake.
“Jake understood my complicated version, very quickly fixed it all”
Computer upgrade caused order problems and poor customer communication.
“Customers were unable to complete orders and customer service reps were not properly trained.”
Computer upgrade disrupted orders and customer service communication failed.
“Customers were unable to complete orders and customer service reps were not properly trained.”
Wide selection but deliveries take excessively long.
“delivery of product takes way too long”
Good selection, but product delivery takes way too long.
“Great selection but delivery of product takes way too long”
Received great delivery updates and product.
“Great delivery updates. Great product.”
Delivery updates were great and the product met expectations.
“Great delivery updates. Great product.”
Reliable and fast shipping, but website navigation and product labeling need improvement.
“they have always been reliable and fast with shipping”
Longtime customer finds Swanson reliable but website and labeling need improvement.
“they have always been reliable and fast with shipping.”
Order arrived on time and offered good value.
“I received my order on time, good value”
Order arrived on time and offered good value.
“I received my order on time, good value”
Reviewer indicates everything was fine without details.
“all good!!!!”
Reviewer reports that everything was good.
“all good!!!!”
Never disappointed by the gummy vitamins product.
“Never disappointed in product.”
Reviewer is never disappointed in the product.
“Never disappointed in product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Swanson Health Products is a US-based retailer of vitamins, minerals, herbal supplements, and nutritional products. It sells through a web store with categories such as multivitamins, probiotics, omega-3s, gummies, and liquid formulations. Customers can order online or by phone, and the company ships across the United States using major carriers. Product pages usually show ingredient details, supplement facts, and SKU options for single items and multi-unit packs.