Reviews Analyzed
21
We Collect & Analyze Reviews
The Outnet
Experiences & Reviews
The Outnet is an online retailer specializing in discounted designer clothing, shoes and accessories. Launched as a companion outlet to higher‑end fashion platforms, it offers past‑season and clearance designer stock online, ships internationally, and provides customer support and returns through its website. People searching reviews typically look for information on product authenticity, delivery speed, pricing and return policies.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed reports: some praise responsive support and smooth returns; others report rude representatives, long hold times and unresolved enquiries.
Share of mentions
Mixed
13%
💰
Value for money
Many reviewers note good deals and reasonable prices; several complain about unexpected charges, shipping taxes and difficulty finding promo codes.
Share of mentions
Mixed
11%
⚡
User experience
Most customers report an easy site, wide selection and fast delivery; a portion report delayed shipments, missing updates or trouble locating promotions.
Share of mentions
Mixed
20%
🔧
Product quality
Several reviewers describe authentic, well‑photographed designer items and good materials; others report poor tailoring, missing tags or lower‑than‑expected quality.
Share of mentions
Mixed
19%
📞
Communication
Reviews are split: some describe prompt replies and clear return labels, while others cite slow follow‑ups, dropped calls and lack of updates.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall impressions vary: many customers are satisfied with selection, speed and returns, while a notable group reports service, delivery or quality problems.
Share of mentions
Mixed
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Tote bags
"THE OUTNET.COM is a scam!!!! I'm not sure what this company is thinking, but they are definitely ripping people off! My daughter and I placed an order for a tote bag and never received the product. We have tried to call this company many times, left messages, and waited on hold for up to an hour! They are no help. They are very rude over the phone and talk over you while you are trying to explain the problem. While I was on hold waiting for a supervisor, they hung up on me!!! We have never been treated so badly by any other business in our lives. I definitely would not recommend this brand to anyone. It's a total scam!! Save your money for a department store item that will last you. DO NOT WASTE YOUR MONEY ON THIS COMPANY!!! THEY ARE A SCAM!!!!!
"
Carolyne Owen
Collected.reviews
Dec 16, 2021
Featured for: Severe service and communication complaint
Absolutely wonderful service
"Absolutely wonderful service! The website is super easy and intuitive to use, and the fashion is both stylish and fairly priced. I was especially impr..."
Mary
Trustpilot
Oct 01, 2025
Featured for: Highly positive across service and returns
My recentFrustrating Customer Service and Unacceptable Delays (LOST/DAMAGED ITEMS!)
"My recent experience with their customer service has been incredibly disappointing. I spent over an hour on the phone speaking with multiple represent..."
Nessa
Trustpilot
Oct 01, 2025
Featured for: Lost parcel, slow resolution complaint
Awful quality clothes purporting to be…
"Awful quality clothes purporting to be discounted designer items. In reality they are poorly..."
Angela Baumfield-Allan
Trustpilot
Oct 01, 2025
Featured for: Product quality and delivery criticism
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sofia
trustpilot.com
Oct 01, 2025
Great offers and reliable
Great offers and reliable. Ordered sever...
C
Catherine Mardling
trustpilot.com
Oct 01, 2025
So much to choose from
So much to choose from Original items with superior quality...
A
Alexandra Doherty
trustpilot.com
Oct 01, 2025
Fantastic shopping Experience
The selection of items, the support staff, and sh...
J
Jiangpeng Dai
trustpilot.com
Oct 01, 2025
Why did you charge tax on the shipping…
Why did you charge tax on the shipping fee? And...
J
Jason F.
trustpilot.com
Oct 01, 2025
Excellent
Excellent. Trustworthy. Great products and very good prices every now and then. Need to keep an eye on it. Fast shipping, great customer service (fast...
c
chiharu kameyama
trustpilot.com
Oct 01, 2025
So far good
So far good, only thing is not easy to get t...
M
Michelle S
trustpilot.com
Oct 01, 2025
One of the worse customer service I…
One of the worse customer service I have experienced, they dismiss my concerns about a product quality/fault and were patronizing, said they will proc...
A
AB-L
trustpilot.com
Oct 01, 2025
Poor packaging/Delivery times
Poor packaging and lack of tags that should ordinarily have come as standard made me pause and wonder about the authenticity of the item I bought. Shi...
A
Adrienne
trustpilot.com
Oct 01, 2025
About your site and clothing are good…
About your site and clothing are good material, but...
N
Nessa
trustpilot.com
Oct 01, 2025
My recentFrustrating Customer Service and Unacceptable Delays (LOST/DAMAGED ITEMS!)
My recent experience with their customer service has been incredibly disappointing. I spent over an hour on the phone speaking with multiple represent...
K
Kim L Brearley
trustpilot.com
Oct 01, 2025
Always happy with service
I am always happy with service. I have.not had to return anything. W...
C
Carmel Sheils-Porter
trustpilot.com
Oct 01, 2025
Excellent range of designer clothing. Size guide is spot on, clothes are photographed very well. Also if you need to send back, very easy with little inconvenience.
Excellent range of designer clothing. Size guide is spot on, clothes are photograp...
A
Alla Androse
trustpilot.com
Oct 01, 2025
A website offering luxury brand…
A website offering luxury brand products, but absolutely inflexible when it comes to returns and exchanges. I purchased an item that was on final sale...
J
Jh Zhu
trustpilot.com
Oct 01, 2025
All good
All good, easy to use the site. ju...
A
Angela Baumfield-Allan
trustpilot.com
Oct 01, 2025
Awful quality clothes purporting to be…
Awful quality clothes purporting to be discounted designer items. In reality they are poorly...
M
Mary
trustpilot.com
Oct 01, 2025
Absolutely wonderful service
Absolutely wonderful service! The website is super easy and intuitive to use, and the fashion is both stylish and fairly priced. I was especially impr...
L
Li Yu
trustpilot.com
Oct 01, 2025
Everything‘s good
...
H
Hilary Horton
trustpilot.com
Oct 01, 2025
Great variety and speedy delivery
Great variety an...
m
michele
trustpilot.com
Oct 01, 2025
Fabulous choices!!
Fabulous choices, price range to suit, easy...
L
LB
trustpilot.com
Oct 01, 2025
Excellent selection
Excellent selection, quick de...
Conclusion
Reviews show a mix of positive and negative experiences. Many customers praise The Outnet for its wide designer selection, intuitive site and fast deliveries, and multiple reviewers describe smooth return processes. At the same time, a number of reviews report poor customer‑service interactions, long hold times or slow investigations into lost parcels, and a handful raise concerns about product condition or missing tags. Pricing feedback is mixed as well: shoppers mention good deals but also difficulties finding promo codes or unexpected charges such as tax on shipping. Prospective buyers should weigh the commonly reported strengths (selection, delivery speed, returns) against the recurring complaints about service and specific product issues when deciding to purchase.