Reviews show a mix of positive and negative experiences. Many customers praise The Outnet for its wide designer selection, intuitive site and fast deliveries, and multiple reviewers describe smooth return processes. At the same time, a number of reviews report poor customer‑service interactions, long hold times or slow investigations into lost parcels, and a handful raise concerns about product condition or missing tags. Pricing feedback is mixed as well: shoppers mention good deals but also difficulties finding promo codes or unexpected charges such as tax on shipping. Prospective buyers should weigh the commonly reported strengths (selection, delivery speed, returns) against the recurring complaints about service and specific product issues when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Order never arrived and customer service was rude and unhelpful.
“THE OUTNET.COM is a scam!!!!”
Easy website, stylish fashion, and a smooth, hassle-free EU return process.
“completely hassle-free”
Lost parcel investigation caused long delays and poor customer communication.
“investigation could take up to 21 days.”
Received poorly tailored, cheap clothes and late delivery despite paying for speed.
“poorly tailored, cheap material”
Mixed reports: some praise responsive support and smooth returns; others report rude representatives, long hold times and unresolved enquiries.
Many reviewers note good deals and reasonable prices; several complain about unexpected charges, shipping taxes and difficulty finding promo codes.
Most customers report an easy site, wide selection and fast delivery; a portion report delayed shipments, missing updates or trouble locating promotions.
Several reviewers describe authentic, well‑photographed designer items and good materials; others report poor tailoring, missing tags or lower‑than‑expected quality.
Reviews are split: some describe prompt replies and clear return labels, while others cite slow follow‑ups, dropped calls and lack of updates.
Overall impressions vary: many customers are satisfied with selection, speed and returns, while a notable group reports service, delivery or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer expresses satisfaction and gratitude for their purchase.
“i love it, thanks for it”
Fantastic selection, easy filtering, with outstanding delivery and customer support.
“Delivery and customer support is outstanding.”
Returned items; refund processed in two weeks despite a quality concern.
“full refund processed and received in one more week”
Longtime customer praises Australian customer service and notes sizing variability.
“their customer service is located in Australia and is excellent”
Express shipping arrived in two days; items well packaged and as pictured.
“VERY well packaged and both items EXACTLY as pictured”
Sizing mismatch and being denied return because of final sale upset repeat customer.
“I’m trying to return it but customer service is giving me flack for it”
Return process failed due to incorrect label and poor communication, causing delays.
“Wrong shipment label / waybill issued by OUTNET”
No reply from customer support after over a week about an urgent return.
“I emailed customer support more than a week ago and no reply”
Reviewer is very, very satisfied with The Outnet.
“Very, very satisfied just with OUTNET!”
Packages arrive expertly packaged and feel luxe despite discounted prices.
“The packages always arrive expertly packaged, very professional”
Customer reports unresponsive service and alleges withheld goods and fraud concerns.
“The 24/7 customer service is a lie; you get a generic AI response”
Customer alleges unresponsive service and suspected fraud over withheld order.
“The Outnet are liars, scammers, and thieves.”
Jeans were much larger than stated size and customer service was poor.
“I ordered a UK size 12, the jeans are easily a 16/18”
Sale item arrived massively oversized and customer service refused help.
“the jeans are huge.”
Return lost by UPS and The Outnet was unresponsive about resolution.
“UPS lost the parcel.”
Return lost by courier and Outnet failed to assist or refund.
“UPS lost the parcel.”
Contacted them about a delay and they resolved it promptly.
““I contacted them by email about the delay with my order, and they resolved it promptly.””
Customer emailed about delay and issue was resolved promptly.
“I contacted them by email about the delay with my order, and they resolved it promptly.”
Good prices for designer clothes and quick delivery.
“very nice price for designer clothes”
Customer praises Outnet's good designer prices and quick delivery.
“They have very nice price for designer clothes and very quick delivery.”
App glitch prevented order confirmation and refund held for two weeks.
“website glitched and instead of giving me an order number it returned me to the cart”
App checkout glitched, payment held and customer waited two weeks.
“my money is on hold as per their refund policy for two weeks!!!”
Parcel delivered quickly from Italy in five days; buyer loved the dress.
“Only took 5 days from the time item was ordered.”
Parcel shipped from Italy arrived in five days and dress was well-packed.
“Only took 5 days from the time item was ordered.”
Poor service with excessive contact required to return an order.
“Unbelievably poor service.”
Reviewer experienced excessive emails and calls to return an order.
“Unbelievably poor service.”
Orders matched descriptions and reviewer strongly recommends the company.
“Does and deliver what we buy and what they advertise.”
Order matched description and delivery; reviewer strongly recommends.
“Does and deliver what we buy !”
Easy website, helpful human support, easy returns, though refunds take time.
“Easy to use website with excellent descriptions and photos.”
Website easy to use with good descriptions; returns easy though refund slow.
“Easy to use website with excellent descriptions and photos.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Outnet is an online retailer specializing in discounted designer clothing, shoes and accessories. Launched as a companion outlet to higher‑end fashion platforms, it offers past‑season and clearance designer stock online, ships internationally, and provides customer support and returns through its website. People searching reviews typically look for information on product authenticity, delivery speed, pricing and return policies.