Reviewers often praise product quality, fast shipping, and helpful customer-service staff mentioned by name. Many shoppers say the website is easy to use, checkout is clear, and packaging looks good. Several reviews repeat issues with returns, missing refunds, and slow or no replies. Posts on external review sites also allege undisclosed fees and charges billed to sellers.
Examples from available reviews (Nov 2017 – Mar 2026).
Jannina was the Customer Service Rep who helped me with my order. Cannot fault their products nor...
“Jannina was the Customer Service Rep who helped me with my order. Cannot fault their products nor...”
Easy to order, quick delivery,I purchased very...
“Easy to order, quick delivery,I purchased very...”
You sent me the wrong size and I payed extra for quick shipping be...
“You sent me the wrong size and I payed extra for quick shipping be...”
Reviewer says returns are costly and customer service is unresponsive.
“They will rip you off if you ever want to return anything!”
Many reviewers name specific staff and describe quick, effective help that resolves issues. Others report receiving the wrong items, having exchanges refused, or getting slow follow-up on refunds. Across review sources, comments range from strong frontline support to cases that remain unresolved.
Several customers point to good value from price reductions and reasonable retail pricing on specific items. Separate complaints on third-party review sites accuse the company of high membership fees, increasing commissions, and misleading discount practices. Value praise from buyers and fee allegations from sellers appear in different clusters.
Many comments describe a site that’s easy to navigate, with a simple checkout and timely order processing. Shoppers often mention fast delivery and helpful tracking updates. A smaller group reports inconsistent carrier routing, packages marked delivered but not received, and unusual tracking activity.
Most reviews praise stylish, well-made products that match the online descriptions and arrive well packaged. Several specifically call out high-quality jewellery, slippers, and clothing. A few low-rated reviews report defects, weak construction, or items that appear previously used.
Many reviews mention quick shipping notifications and responsive email help with order problems. Posts on external platforms also report emails going unanswered, returns not being acknowledged, and cancellation or fee terms not disclosed. Communication feedback splits between timely updates and major unanswered complaints.
Most retail-focused reviews describe a positive shopping experience, highlighting product selection, packaging, and fast delivery. A distinct critical thread focuses on returns, refunds, and seller fee policies raised on third-party sites. Overall, the feedback pairs strong product and delivery praise with repeated concerns about operations and policies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Wrong size was sent and return process is difficult after paying for quick shipping.
“You sent me the wrong size and I payed extra for quick shipping because I needed it as a gift.”
Customer service rep Jannina provided helpful support; reviewer recommends the company.
“Jannina was the Customer Service Rep who helped me with my order.”
Product loved and the website is easy to navigate.
“Love the product and easy to navigate website.”
Repeat customer praises fast delivery, excellent quality, and helpful support.
“Everything arrived super fast and the quality was just wow.”
Orders arrived quickly and the return/refund process was professional.
“The orders arrived quickly on each occasion.”
Purchasing was easy and items arrived on time.
“Easy to purchase and arrived on time.”
High-quality slippers with quick delivery and lovely gift wrapping.
“I purchased very high quality slippers, lovely gift wrapping too.”
Purchased a dress at great value after price reduction.
“great value (£150 reduced to under £50).”
Customer disliked belt print and experienced erratic DPD delivery routing.
“I tracked it from Exeter to Harrogate via Lisbon and Leipzig!”
Sweater was good quality and arrived quickly.
“Sweater is great quality and arrived quickly.”
Reviewer reports that the item arrived quickly to them.
“Item arrived quickly.”
The item arrived quickly, reflecting fast delivery.
“Item arrived quickly.”
Watch arrived earlier than expected and matched its description.
“Watch delivered in record time!”
Watch arrived earlier than expected and matched description.
“Watch delivered in record time!”
Orders processed and shipped promptly; reviewer loves unique fashion items.
“Prompt attention to processing and shipping.”
Processing and shipping were prompt and prices felt reasonable.
“Prices are reasonable and within reach.”
Customer service resolved delivery concern and delivered the next day.
“Wolf & Badger's customer service absolutely exceeded my expectations.”
Customer service responded and ensured next-day delivery.
“Wolf & Badger's customer service absolutely exceeded my expectations.”
Coat quality disappointed and felt vastly overpriced despite easy refund.
“The coat was such poor quality that I wouldn’t have paid 1/4 the price at a discount store.”
Item felt overpriced and poor quality despite quick refund.
“The coat was such poor quality”
Customer service recovered the full refund after following up with DHL.
“they assisted me and followed up with DHL until I received the full amount back.”
Staff followed up with DHL and secured a full refund.
“they assisted me and followed up with DHL until I received the full amount back.”
Unique product, fast delivery, and an easy overall purchase.
“Great and unique product. Fast delivery. All in all an easy purchase.”
Product was unique, delivery was fast, and purchase was easy.
“Great and unique product.”
Reviewer praises both the products and service as wonderful.
“Wonderful products and wonderful service”
The reviewer found both products and service wonderful.
“Wonderful products and wonderful service”
The company provided good communication and prompt delivery.
“Good communication & prompt delivery”
They had good communication and prompt delivery.
“Good communication & prompt delivery”
Ordered items were received on time and were great quality.
“Placed order items rcvd on time and were great quality.”
Ordered items were received on time and were great quality.
“Placed order items rcvd on time and were great quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wolf & Badger runs an online marketplace featuring independent and designer-led brands. The site offers apparel, jewellery, accessories, and homeware, with product pages that include photos and descriptions. It also gives designers storefronts and tools to manage listings and orders. Wolf & Badger supports international shipping and shows delivery options at checkout. The site also shares guidance for brands on onboarding and selling terms.