Customer feedback is mostly positive on product quality, delivery speed and helpful customer service representatives—several reviewers named staff who assisted quickly. Packaging and product accuracy are frequently praised, and many buyers highlight unique, well-made items. However, a small number of customers reported problems with missing deliveries or poor refund communication, and one reviewer pointed out high international return postage costs. If you shop internationally, review the returns policy, keep tracking details, and confirm refund timelines to reduce potential issues.
Examples from available reviews (Nov 2017 – Feb 2026).
Refund request ignored and no communication after return shipment.
“my emails are being ignored.”
Exceptional customer service with fast responses and clear communication.
“above and beyond customer service.”
Second purchase; product quality is great with quick turnaround.
“Great quality and quick turn around after purchase.”
Fast delivery with beautiful wrapping and pleasant product scent.
“Quick delivery, beautifully wrapped.”
Most reviewers describe responsive, helpful customer support and straightforward returns handling; a small number report ignored emails or unresolved refund issues.
Few reviews address price directly; some customers say product quality justifies the cost, while one highlights high international return postage as a drawback.
Site navigation, checkout and delivery logistics are frequently praised for ease and promptness; a minority note returns-portal problems or missing deliveries.
Many customers report well-made, accurately described items with attractive packaging; a few mention sizing or fit issues that required exchanges or alterations.
Reviewers commonly report clear, timely updates and helpful replies from named staff; isolated reports detail ignored emails and absent refund notifications.
Overall impressions are largely positive: buyers note quick delivery, unique products and good packaging, though a small number report unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Wrong size was sent and return process is difficult after paying for quick shipping.
“You sent me the wrong size and I payed extra for quick shipping because I needed it as a gift.”
Customer service rep Jannina provided helpful support; reviewer recommends the company.
“Jannina was the Customer Service Rep who helped me with my order.”
Product loved and the website is easy to navigate.
“Love the product and easy to navigate website.”
Repeat customer praises fast delivery, excellent quality, and helpful support.
“Everything arrived super fast and the quality was just wow.”
Orders arrived quickly and the return/refund process was professional.
“The orders arrived quickly on each occasion.”
Purchasing was easy and items arrived on time.
“Easy to purchase and arrived on time.”
High-quality slippers with quick delivery and lovely gift wrapping.
“I purchased very high quality slippers, lovely gift wrapping too.”
Purchased a dress at great value after price reduction.
“great value (£150 reduced to under £50).”
Customer disliked belt print and experienced erratic DPD delivery routing.
“I tracked it from Exeter to Harrogate via Lisbon and Leipzig!”
Sweater was good quality and arrived quickly.
“Sweater is great quality and arrived quickly.”
Reviewer reports that the item arrived quickly to them.
“Item arrived quickly.”
The item arrived quickly, reflecting fast delivery.
“Item arrived quickly.”
Watch arrived earlier than expected and matched its description.
“Watch delivered in record time!”
Watch arrived earlier than expected and matched description.
“Watch delivered in record time!”
Orders processed and shipped promptly; reviewer loves unique fashion items.
“Prompt attention to processing and shipping.”
Processing and shipping were prompt and prices felt reasonable.
“Prices are reasonable and within reach.”
Customer service resolved delivery concern and delivered the next day.
“Wolf & Badger's customer service absolutely exceeded my expectations.”
Customer service responded and ensured next-day delivery.
“Wolf & Badger's customer service absolutely exceeded my expectations.”
Coat quality disappointed and felt vastly overpriced despite easy refund.
“The coat was such poor quality that I wouldn’t have paid 1/4 the price at a discount store.”
Item felt overpriced and poor quality despite quick refund.
“The coat was such poor quality”
Customer service recovered the full refund after following up with DHL.
“they assisted me and followed up with DHL until I received the full amount back.”
Staff followed up with DHL and secured a full refund.
“they assisted me and followed up with DHL until I received the full amount back.”
Unique product, fast delivery, and an easy overall purchase.
“Great and unique product. Fast delivery. All in all an easy purchase.”
Product was unique, delivery was fast, and purchase was easy.
“Great and unique product.”
Reviewer praises both the products and service as wonderful.
“Wonderful products and wonderful service”
The reviewer found both products and service wonderful.
“Wonderful products and wonderful service”
The company provided good communication and prompt delivery.
“Good communication & prompt delivery”
They had good communication and prompt delivery.
“Good communication & prompt delivery”
Ordered items were received on time and were great quality.
“Placed order items rcvd on time and were great quality.”
Ordered items were received on time and were great quality.
“Placed order items rcvd on time and were great quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wolf & Badger is an online marketplace that sells fashion, jewelry and accessories from independent designers. Shoppers researching the brand typically look for information on product quality, delivery and returns, customer service responsiveness, and whether items match their online descriptions. Reviews often reference international shipping, packaging, and sustainability or ethical positioning of listed designers.