Many reviewers credit FORWARD staff for quick shipping, neat packaging, and helpful support. Customers often say ordering and onboarding feel simple and efficient. Some reviews describe unresolved billing or refund disputes and delivery mistakes. A few isolated posts mention defects or items that did not match expectations.
Examples from available reviews (Dec 2021 – Mar 2026).
Knowledgeable, efficient service made working with Vincent a pleasant experience.
“knowledgeable and efficient service”
The process was very straightforward and easy to follow.
“Very straight forward and process”
Company does not return calls and it's hard to get help.
“no one calls back when there is issue. hard to get any help”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Reviewers often praise specific staff and frontline teams for being helpful and knowledgeable. Several mention proactive follow-up and support with setup or returns. A few note login or portal issues when working with staff.
Many customers point to competitive prices and fast delivery as key value points. Several say they found hard-to-source items for less than at competitors. A small number of posts raise concerns about price jumps at checkout or harsh financing language.
Users repeatedly describe the ordering flow as straightforward and easy to follow. A small number report checkout or promo-code issues that stopped some purchases. A limited set of comments mentions there is no self-serve portal for drawing funds or handling account actions.
Most reviews say items arrived in good condition and matched the descriptions. Several mention fast delivery, secure packaging, and return labels included. A minority report defects, used or tampered items, or products that fell short of expectations.
Many customers describe friendly, responsive, no-pressure help over chat and phone. Some reviews note quick return resolutions and clear refund handling. Still, a noticeable group of complaints mentions missed calls, incorrect refunds, or charges for orders that never arrived.
A large share of reviews describe positive purchases and repeat shopping. Several low-rated posts cite unresolved billing disputes or mishandled orders, standing in sharp contrast to the high-rated feedback. Overall, the reviews mix strong praise with a minority of serious operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Process was easy and staff were super friendly.
“The ease of process and super friendliness of staff.”
So far it has been a great experience and would recommend.
“would recommend your service.”
Reviewer praised the company's customer service as wonderful.
“Wonderful customer service”
Raymond and staff were outstanding, but reviewer had portal login trouble.
“Raymond has been great”
Knowledgeable, efficient service made working with Vincent a pleasant experience.
“knowledgeable and efficient service”
Service was amazing and professional in answering questions.
“Service was amazing”
Said great job and gave thanks.
“Great job Thanks”
Reviewer described the experience as great and very positive.
“Great very positive”
Staff were described as friendly and helpful.
“Friendly and helpful”
Reviewer described the company as trustworthy.
“They are trustworthy”
Company does not return calls and it's hard to get help.
“no one calls back when there is issue. hard to get any help”
The process was very straightforward and easy to follow.
“Very straight forward and process”
Staff were professional and always available to answer questions.
“They are so professional all the time”
Process was easy and customer service ensured needs were met.
“the process was easy, and the customer service was excellent.”
Process was simple and easy with helpful support throughout.
“Simple easy process a lot of help along the way”
Reviewer received fast and honest suggestions from the company.
“Fast and honest suggestions”
Staff, including Savannah and Katrina, explained the process and helped.
“Savannah and Katrina went the extra mile to explain the process”
Had a wonderful experience with Forward Funding.
“I have have had a wonderful experience with Forward Funding.”
They helped and continue to check progress; customer service praised.
“Customer service is great.”
Communication was friendly and pressure-free with helpful offers.
“Communication is very friendly and never any pressure.”
First-time use provided quick, helpful setup and deposited funds.
“helpful and quick and easy getting everything setup”
The program provided peace of mind and helped manage expenses.
“give me peace of mind”
There is no portal to easily draw money when needed.
“No portal system to easily draw money when needed.”
Choosing Forward Funding was a great choice with superb customer service.
“Customer service has been superb.”
Mike provided great service and support.
“Mike made it great”
Customer service contacted about questions and the process was enjoyable.
“Great customer service and awesome in contacting me”
Reviewer had a great experience.
“Great experience”
Funding was non-judgmental and efficiently provided.
“Non Judgemental, Efficient Business Funding”
Consistently provided excellent customer service and timely support.
“they consistently provide excellent customer service and fair deals.”
Reviewer called the company loan sharks.
“You folks are loan sharks”
Second loan was a great experience with Forward Financing.
“it was a great experience”
Reviewer reported a great experience.
“Great experience!”
Pre-order lost in transit and refund issued in wrong currency.
“refund was issued in USD without prior consultation.”
Excellent selection, fast shipping, and superb customer service resolved issues.
“Customer Service is Superb (rare these days).”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD runs an online retail storefront selling consumer goods. It lists products, takes orders, and ships items to customers worldwide. The website shares ordering, shipping, and returns details, and offers support through live chat, email, and phone. Orders are packed through warehouse fulfillment and delivered by third-party carriers.