Reviews Analyzed
21
We Collect & Analyze Reviews
FORWARD
Experiences & Reviews
FORWARD (often styled FWRD) is an online fashion retailer selling clothing, shoes and accessories. The site lists brand-name and designer items, offers order placement, shipping and return options, and maintains customer support channels such as live chat and phone for shoppers seeking assistance.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
23d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Several reviewers praised customer support (calls and live chat) as helpful and professional; positive signal comes from a small set of mentions.
Share of mentions
Strong
7%
💰
Value for money
Few reviewers commented on price; where mentioned, shoppers noted strong selection and perceived good prices compared with expectations.
Share of mentions
Strong
2%
⚡
User experience
Most comments highlight fast shipping, careful packaging and simple returns; a minority reported tracking updates or delivery delays as issues.
Share of mentions
Strong
23%
🔧
Product quality
Many reviewers said items arrived in good condition and matched expectations; a smaller number reported defects, tampering, or items not as expected.
Share of mentions
Strong
20%
📞
Communication
Multiple reviewers described clear, responsive interactions (live chat, calls, return labels); a few noted problems with tracking updates or pending refunds.
Share of mentions
Strong
13%
⭐
Overall experience
Overall impressions are largely positive: customers cite quick delivery, good packaging and helpful service, though some experienced product or refund problems.
Share of mentions
Strong
35%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Designer Belt
"I’ve ordered from Forward several times, and each time I am blown away by their selection of merchandise and fabulous prices. The items always arrive quickly and are of excellent quality. In my recent purchase, I ordered a belt for my wife who was elated when the belt arrived! She loves it! The service I have received has been top notch. They are always very helpful when I call or email them with questions too. The shipping is very fast and the prices can’t be beaten. I highly recommend Forward as a go-to source for quality merchandise at amazing prices. Thank you Forward for your continued excellence in customer service and product quality. Keep up the good work! I know that I will be back again and again!"
Hayden Barrett
Collected.reviews
Dec 01, 2021
Featured for: Detailed positive review; mentions many themes
My item came to me half empty and was…
"My item came to me half empty and was used. Had no seal on the inside so i..."
Jackie Diamond
Trustpilot
Oct 01, 2025
Featured for: Product tampered complaint; negative example
There was no hassle to return and exchange for another size.
"All the FWRD staff I talked to via live chat..."
Frederick Lee
Trustpilot
Oct 01, 2025
Featured for: Clear positive return experience; staff praised
Very fast shipping and wrapped well
"Very fast shipping and wr..."
Elyssa
Trustpilot
Oct 01, 2025
Featured for: Praise for fast shipping and packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
V
Vicky M
trustpilot.com
Oct 01, 2025
Arrived on time
...
e
emma nichols
trustpilot.com
Oct 01, 2025
i love my shoes
...
H
Hui-Chi Huang
trustpilot.com
Oct 01, 2025
Vicky
Well-packaged and...
D
Dawnette
trustpilot.com
Oct 01, 2025
Fast delivery no problems
...
n
natalia zuniga
trustpilot.com
Oct 01, 2025
Great experience
...
K
Kathleen McDougall
trustpilot.com
Oct 01, 2025
I received my order
I received my order, but i have sent the Bottega bag back because i chan...
c
customer
trustpilot.com
Oct 01, 2025
Great items and excellent customer…
Great items and excel...
I
Isaias B
trustpilot.com
Oct 01, 2025
Great shoes fast shipping 👍🏽
...
E
Elyssa
trustpilot.com
Oct 01, 2025
Very fast shipping and wrapped well
Very fast shipping and wr...
V
Vanessa Benhamron
trustpilot.com
Oct 01, 2025
It was great as always… but I returned…
It was great as always… but I returned...
s
savior li
trustpilot.com
Oct 01, 2025
item not as expected
...
M
Monique Horton
trustpilot.com
Oct 01, 2025
GREAT GREAT GREAT GREAT GREAT GREAT
GREAT GREAT GREAT...
F
Frederick Lee
trustpilot.com
Oct 01, 2025
There was no hassle to return and exchange for another size.
All the FWRD staff I talked to via live chat...
S
Sharon Knettell
trustpilot.com
Oct 01, 2025
Got it rapidly and though I did not…
Got it rapidly and though I did not need it,...
M
Marin Martino
trustpilot.com
Oct 01, 2025
All went good
Very quick shipping!...
B
Bilal Safadi
trustpilot.com
Oct 01, 2025
fast delievery
fast delievery,...
R
Renee Ferry
trustpilot.com
Oct 01, 2025
Delivery was amazing
Delivery was amazing! Got this to my niece for a special occasion with a tight...
P
Perla Cantu
trustpilot.com
Oct 01, 2025
Exceptional!
Item was in perfect condition, shipping was real...
D
Diana Favela
trustpilot.com
Oct 01, 2025
The laces has a defect and the page of…
The laces has a defect and the estafeta page doesn’...
J
Jackie Diamond
trustpilot.com
Oct 01, 2025
My item came to me half empty and was…
My item came to me half empty and was used. Had no seal on the inside so i...
Conclusion
Reviews for FORWARD show a consistent pattern: many customers praise fast shipping, careful packaging and helpful customer support (calls and live chat). Several reviewers specifically mention shoes and belts arriving quickly and in good condition. A minority of reviews describe product issues (defects, tampering) or unresolved refund/tracking questions, indicating occasional quality or process problems. If you shop here, consider confirming return and refund procedures and checking tracking after purchase to address any issues promptly.