Many reviewers credit FORWARD staff for quick shipping, neat packaging, and helpful support. Customers often say ordering and onboarding feel simple and efficient. Some reviews describe unresolved billing or refund disputes and delivery mistakes. A few isolated posts mention defects or items that did not match expectations.
Examples from available reviews (Dec 2021 – Mar 2026).
Knowledgeable, efficient service made working with Vincent a pleasant experience.
“knowledgeable and efficient service”
The process was very straightforward and easy to follow.
“Very straight forward and process”
Company does not return calls and it's hard to get help.
“no one calls back when there is issue. hard to get any help”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Reviewers often praise specific staff and frontline teams for being helpful and knowledgeable. Several mention proactive follow-up and support with setup or returns. A few note login or portal issues when working with staff.
Many customers point to competitive prices and fast delivery as key value points. Several say they found hard-to-source items for less than at competitors. A small number of posts raise concerns about price jumps at checkout or harsh financing language.
Users repeatedly describe the ordering flow as straightforward and easy to follow. A small number report checkout or promo-code issues that stopped some purchases. A limited set of comments mentions there is no self-serve portal for drawing funds or handling account actions.
Most reviews say items arrived in good condition and matched the descriptions. Several mention fast delivery, secure packaging, and return labels included. A minority report defects, used or tampered items, or products that fell short of expectations.
Many customers describe friendly, responsive, no-pressure help over chat and phone. Some reviews note quick return resolutions and clear refund handling. Still, a noticeable group of complaints mentions missed calls, incorrect refunds, or charges for orders that never arrived.
A large share of reviews describe positive purchases and repeat shopping. Several low-rated posts cite unresolved billing disputes or mishandled orders, standing in sharp contrast to the high-rated feedback. Overall, the reviews mix strong praise with a minority of serious operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I’ve ordered from Forward several times, and each time I am blown away by their selection of merchandise and fabulous prices. The items always arrive quickly and are of excellent quality. In my recent purchase, I ordered a belt for my wife who was elated when the belt arrived! She loves it! The service I have received has been top notch. They are always very helpful when I call or email them with questions too. The shipping is very fast and the prices can’t be beaten. I highly recommend Forward as a go-to source for quality merchandise at amazing prices. Thank you Forward for your continued excellence in customer service and product quality. Keep up the good work! I know that I will be back again and again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD runs an online retail storefront selling consumer goods. It lists products, takes orders, and ships items to customers worldwide. The website shares ordering, shipping, and returns details, and offers support through live chat, email, and phone. Orders are packed through warehouse fulfillment and delivered by third-party carriers.