Many reviewers credit FORWARD staff for quick shipping, neat packaging, and helpful support. Customers often say ordering and onboarding feel simple and efficient. Some reviews describe unresolved billing or refund disputes and delivery mistakes. A few isolated posts mention defects or items that did not match expectations.
Examples from available reviews (Dec 2021 – Mar 2026).
Knowledgeable, efficient service made working with Vincent a pleasant experience.
“knowledgeable and efficient service”
The process was very straightforward and easy to follow.
“Very straight forward and process”
Company does not return calls and it's hard to get help.
“no one calls back when there is issue. hard to get any help”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
Reviewers often praise specific staff and frontline teams for being helpful and knowledgeable. Several mention proactive follow-up and support with setup or returns. A few note login or portal issues when working with staff.
Many customers point to competitive prices and fast delivery as key value points. Several say they found hard-to-source items for less than at competitors. A small number of posts raise concerns about price jumps at checkout or harsh financing language.
Users repeatedly describe the ordering flow as straightforward and easy to follow. A small number report checkout or promo-code issues that stopped some purchases. A limited set of comments mentions there is no self-serve portal for drawing funds or handling account actions.
Most reviews say items arrived in good condition and matched the descriptions. Several mention fast delivery, secure packaging, and return labels included. A minority report defects, used or tampered items, or products that fell short of expectations.
Many customers describe friendly, responsive, no-pressure help over chat and phone. Some reviews note quick return resolutions and clear refund handling. Still, a noticeable group of complaints mentions missed calls, incorrect refunds, or charges for orders that never arrived.
A large share of reviews describe positive purchases and repeat shopping. Several low-rated posts cite unresolved billing disputes or mishandled orders, standing in sharp contrast to the high-rated feedback. Overall, the reviews mix strong praise with a minority of serious operational complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Everyone was terrific and the reviewer expressed thanks.
“Everyone was terrific thanks.”
Staff were patient and helpful explaining the program and process.
“was very helpful”
Order not received yet charged; company allegedly mishandled dispute.
“We never received our order but they charged us for it anyway.”
Customer service made returns easy and processed refunds promptly.
“They make returns easy by placing a return label in the box so you can return instantly without even putting a request in.”
Price increased at checkout compared to shown amount.
“Higher price than shown when you go to checkout.”
Customer alleges returned item was ignored and refund denied as scam.
“They are a scam.”
Good price and prompt shipping.
“Good price, and promptly shipping. Thanks!”
Customer service responded quickly and resolved wrong size issues.
“FWRD’s customer service responded quickly to me in both instances”
Fast shipping and secure packaging with dust bag included.
“Shipping was fast and the belt came in secure packaging with a dust bag and bubble wrap.”
Speedy shipping, perfect packing, and fast responses.
“DEC 29, 2025 Speedy shipping, perfect packing and Fast email, Phone response. Thank you !”
Preordered item arrived earlier than expected; pleasantly surprising.
“This Item was Preorder and I received before the time you indicated that’s a Great Surprise Thank you”
Shoes were returned because they did not fit the reviewer.
“Sent shoes back did not fit.”
Reviewer reports great service from the company.
“Great service”
Found, ordered, and received shoes easily for daughter's present.
“Thankful I was able to find, order and receive these shoes for my daughter's Christmas present. Easy process.”
Ordering was simple and delivery was quick.
“Simple to order and quick delivery! Thank you!”
Ordering was easy and shipment arrived in a timely manner.
“Ordering was easy.”
Shoes arrived quickly and were much cheaper than competitors.
“Shoes came fast and was a lot cheaper compared to other stores.”
Good price, prompt delivery, and obtained a hard-to-find item.
“Great price & prompt delivery!”
Promo code caused payment failures and support couldn't verify order.
“All my options were declined for no reason.”
Fast shipping and the item matched the description.
“Item as described!”
Order arrived on time as expected.
“Arrived on time”
Reviewer loves the shoes they received.
“i love my shoes”
Item was well packaged and shipped on time.
“Well-packaged and shipped on time.”
Delivery was fast with no problems reported.
“Fast delivery no problems”
Reviewer had a great overall shopping experience.
“Great experience”
Received order then returned bag and requests refund update.
“Please let me know when i can receive my refund.”
Items were great and customer service was excellent.
“Great items and excellent customer service”
Shoes were great and shipping was fast.
“Great shoes fast shipping 👍🏽”
Shipping was very fast and item was well wrapped.
“Very fast shipping and wrapped well.”
Purchase was usually great but item was returned due to dislike.
“It was great as always...but I returned it”
Item did not meet the reviewer's expectations.
“item not as expected”
Reviewer expresses strong positive enthusiasm.
“GREAT GREAT GREAT GREAT GREAT GREAT”
Live chat staff were kind, helpful, professional, and smart.
“All the FWRD staff I talked to via live chat were kind, helpful, professional and smart.”
Order arrived quickly and included a thoughtful return label.
“Got it rapidly and though I did not need it, a return label.”
Shipping was very quick and everything went well.
“Very quick shipping! All went good. Thanks!”
Fast delivery and the products were good.
“fast delievery, good products.”
Delivery was excellent and customer service was fantastic.
“Customer service - Fantastic!”
Item arrived in perfect condition with very fast shipping.
“Item was in perfect condition, shipping was really fast, and I’m very satisfied with my purchase.”
Product laces were defective and tracking updated late.
“The laces has a defect and the estafeta page doesn’t update the status until the day they hand it over”
Item arrived used, half empty, and appeared tampered with.
“My item came to me half empty and was used.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FORWARD runs an online retail storefront selling consumer goods. It lists products, takes orders, and ships items to customers worldwide. The website shares ordering, shipping, and returns details, and offers support through live chat, email, and phone. Orders are packed through warehouse fulfillment and delivered by third-party carriers.