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FORWARD
Reviews & Experiences

Reviews for FORWARD show a consistent pattern: many customers praise fast shipping, careful packaging and helpful customer support (calls and live chat). Several reviewers specifically mention shoes and belts arriving quickly and in good condition. A minority of reviews describe product issues (defects, tampering) or unresolved refund/tracking questions, indicating occasional quality or process problems. If you shop here, consider confirming return and refund procedures and checking tracking after purchase to address any issues promptly.

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Overview & Key Metrics

Review count
81
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Several reviewers praised customer support (calls and live chat) as helpful and professional; positive signal comes from a small set of mentions.

💰

Value for money

Few reviewers commented on price; where mentioned, shoppers noted strong selection and perceived good prices compared with expectations.

⚡

User experience

Most comments highlight fast shipping, careful packaging and simple returns; a minority reported tracking updates or delivery delays as issues.

🔧

Product quality

Many reviewers said items arrived in good condition and matched expectations; a smaller number reported defects, tampering, or items not as expected.

📞

Communication

Multiple reviewers described clear, responsive interactions (live chat, calls, return labels); a few noted problems with tracking updates or pending refunds.

⭐

Overall experience

Overall impressions are largely positive: customers cite quick delivery, good packaging and helpful service, though some experienced product or refund problems.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026

customer
Feb 02, 2026 · trustpilot.com
Johnny Harbin
Jan 31, 2026 · trustpilot.com
Jay Banner
Jan 23, 2026 · trustpilot.com
Pissed Off
Jan 23, 2026 · trustpilot.com
dsd
Jan 11, 2026 · trustpilot.com
sash
Jan 04, 2026 · trustpilot.com
X. Q. David P.
Jan 04, 2026 · trustpilot.com
Mary Beth Burton
Dec 31, 2025 · trustpilot.com
Emma
Dec 31, 2025 · trustpilot.com
hrsbou
Dec 29, 2025 · trustpilot.com
Hayam Gabr
Dec 29, 2025 · trustpilot.com
Andrea Wells
Dec 29, 2025 · trustpilot.com
Jorge Oceguera
Dec 29, 2025 · trustpilot.com
Lisa E Mendoza
Dec 26, 2025 · trustpilot.com
Svedlund
Dec 25, 2025 · trustpilot.com
LaTrese Ford
Dec 23, 2025 · trustpilot.com
Shamara Liddell
Dec 21, 2025 · trustpilot.com
Judith Wilson
Dec 19, 2025 · trustpilot.com
libby slack
Dec 19, 2025 · trustpilot.com
Cuong Vo
Dec 18, 2025 · trustpilot.com
Vicky M
Oct 01, 2025 · trustpilot.com
emma nichols
Oct 01, 2025 · trustpilot.com
Hui-Chi Huang
Oct 01, 2025 · trustpilot.com
Dawnette
Oct 01, 2025 · trustpilot.com
natalia zuniga
Oct 01, 2025 · trustpilot.com
Kathleen McDougall
Oct 01, 2025 · trustpilot.com
customer
Oct 01, 2025 · trustpilot.com
Isaias B
Oct 01, 2025 · trustpilot.com
Elyssa
Oct 01, 2025 · trustpilot.com
Vanessa Benhamron
Oct 01, 2025 · trustpilot.com
savior li
Oct 01, 2025 · trustpilot.com
Monique Horton
Oct 01, 2025 · trustpilot.com
Frederick Lee
Oct 01, 2025 · trustpilot.com
Sharon Knettell
Oct 01, 2025 · trustpilot.com
Marin Martino
Oct 01, 2025 · trustpilot.com
Bilal Safadi
Oct 01, 2025 · trustpilot.com
Renee Ferry
Oct 01, 2025 · trustpilot.com
Perla Cantu
Oct 01, 2025 · trustpilot.com
Diana Favela
Oct 01, 2025 · trustpilot.com
Jackie Diamond
Oct 01, 2025 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About FORWARD

FORWARD (often styled FWRD) is an online fashion retailer selling clothing, shoes and accessories. The site lists brand-name and designer items, offers order placement, shipping and return options, and maintains customer support channels such as live chat and phone for shoppers seeking assistance.