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We Collect & Analyze Reviews

Petplan
Experiences & Reviews

Petplan is a pet insurance provider that offers veterinary insurance policies for companion animals. The company handles claims and customer support for veterinary treatment costs and promotes channels for submitting claims, customer enquiries, and payments. Consumers researching Petplan commonly look for information on claims handling, policy coverage, vet-direct claiming, and customer service responsiveness.

Overview & Key Metrics

Reviews Analyzed 30
Positive Sentiment 67%
Latest Review 17d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Most reviewers describe fast, helpful claims handling and attentive staff when issues arise; few complaints are general and not claim-specific.

Share of mentions
28%
Strong
💰

Value for money

Very few reviewers comment on price; one specifically noted they didn’t worry about costs because claims were covered.

Share of mentions
1%
Mixed
⚡

User experience

Users repeatedly report easy online or app claim submissions and vet-handled processes; occasional account-access issues were resolved.

Share of mentions
16%
Strong
🔧

Product quality

Customers report coverage for major surgeries, chronic conditions and expensive treatments, indicating the policy met treatment needs in those cases.

Share of mentions
7%
Strong
📞

Communication

Many reviews mention prompt updates, helpful advisors, and clear email or phone communication during claims and account issues.

Share of mentions
16%
Strong
⭐

Overall experience

Most reviewers describe positive, smooth outcomes and peace of mind after claims; a small number report deep dissatisfaction.

Share of mentions
31%
Strong

View all 30 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 30 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025

N
Norma
trustpilot.com Oct 01, 2025

Excellent pet insurance

Petplan is a very reliable pet insurance. I feel that...

F
Friend of Ted
trustpilot.com Oct 01, 2025

Claim process good & efficient time frame in processing claim

Had to make a claim after only having the plan for 4 weeks. Used the app which was good and the claim was awarded and paid back to me within 2 weeks....

J
Jo oneill
trustpilot.com Oct 01, 2025

Great customer service…

I have insured all my dogs with petplan claims are dealt with quickly and direct from the vets! Super easy I had a problem rec...

G
Gloria Bell
trustpilot.com Oct 01, 2025

I’m having a dreadful time with Petplan…

I’m having a dreadful time with Petplan and at the moment I am deeply disappointed with...

D
David Jones
trustpilot.com Oct 01, 2025

Good experience

It was very easy to make the claim and it was handled ver...

C
Customer
trustpilot.com Oct 01, 2025

The Best Pet Insurance

For many years now I have always found Petplan to be ver...

S
Susan
trustpilot.com Oct 01, 2025

Petplan are linked to my vets

Petplan are linked to my vets, claiming so straightforward, it was settled in less th...

B
Brupps
trustpilot.com Oct 01, 2025

We had previously insured through Petplan

Having previously used Petplan for my dog Bella, there was no doubt i would not use them again. When Bella had cancer and a very large operation Petpl...

J
Julie
trustpilot.com Oct 01, 2025

Quick and Easy process

Quick and Easy process. Petplan deal directly with the vet following the initial completio...

M
Michelle Rockett
trustpilot.com Oct 01, 2025

Michelle Rockett

I was with Petplan from my previous dog for nearly 10 years, so when I decided to get another dog I immediately went back to Petplan. I currently have...

A
Alain
trustpilot.com Oct 01, 2025

Best pet insurance ever…

So easy to initiate a claim...

l
linda purr
trustpilot.com Oct 01, 2025

Seamless & prompt clafim process handled…

Seamless & prompt claim process handled via Petplan & Vet. No need for forms etc. Was kept informed by Petplan. Claim settled really quickly. I have b...

K
Karen Andrews
trustpilot.com Oct 01, 2025

Good customer service

Polite and clear when I called regarding...

c
customer
trustpilot.com Oct 01, 2025

No problem with petplan,have looked…

No problem with petplan,have looked after 3 of...

A
Andrew Hawkins
trustpilot.com Oct 01, 2025

What an absolute honest and caring pet…

What an absolute honest and caring pet insurance. My breeder took out one months free insurance. I then decided to stay with them . Little did I know...

S
Sharon Moore
trustpilot.com Oct 01, 2025

I was very pleased with my 1st claim…

I was very pleased with my 1st claim experience with Petplan. Easy online claim. I had to pay the emergency veterinary surgery directly, I waited a li...

J
Julie Tranham
trustpilot.com Oct 01, 2025

Petplan has been a godsend to me

Petplan has been a godsend to me. I never claimed for years and almost cancelled my policies. Now my cats are older, I have 2 with chronic conditions....

c
christrewhitthotmail.com
trustpilot.com Oct 01, 2025

My claim was dealt very quickly and…

My claim was dealt very quickly and efficiently! Overall I was completely satisfied with the outcome. The vets and staff were exceptional I couldn’t f...

J
Jennifer Dunn
trustpilot.com Oct 01, 2025

Have paid out twice for my rabbit’s vet…

Have paid out twice for my rabbit’s vet bill...

S
Sian Thomas
trustpilot.com Oct 01, 2025

Hassle free

Easy process and quic...

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Conclusion

Review content shows Petplan is frequently praised for fast claims handling, vet-direct claiming, and responsive customer support—features consumers often search for when comparing pet insurance. Many reviews highlight smooth online or app-based claim submissions and prompt payment once the vet supplies required information. Several reviewers describe coverage for major procedures and chronic conditions, giving them financial relief during costly treatments. There are isolated negative reports of dissatisfaction, so prospective buyers should confirm policy exclusions, waiting periods, and the vet-direct claim process before purchasing.