Reviewers most often cite Budget Pet World as a lower-cost source for pet medications, with many long-term customers reporting genuine products and repeat orders. Multiple reviews note helpful customer service actions such as refunds or replacements when shipments were lost. However, several customers flagged inconsistent shipping origins (examples: packages arriving from Singapore or Mauritius), occasional unprocessed or delayed orders, and at least one instance of a wrong product or short expiry. Prospective buyers should weigh potential savings against these reported fulfillment and transparency issues, check tracking closely, and confirm regulatory or prescription requirements for their country before purchasing.
Examples from available reviews (May 2016 – Feb 2026).
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Some customers praise prompt, friendly support and refunds; others report unprocessed orders, substitutions and delivery delays that required follow-ups.
Many reviewers highlight substantially lower prices than vets or local pharmacies, and repeat buyers cite significant savings on routine parasite medications.
Frequent comments note straightforward ordering, international tracking and reasonable delivery times; a few users expect slower shipping but accept it for lower cost.
Most buyers report receiving genuine, effective medicines with proper seals; isolated reports mention wrong items shipped or products near expiry.
Customers describe responsive, helpful agents and tracking updates, while others call out unclear HQ details and inconsistent declared shipping origins.
A majority of reviewers describe repeat purchases, reliable fulfillment and cost savings; a minority report serious fulfillment or billing problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (20) · resellerratings.com (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My cat has become a member of the family and we have named her Bella. Bella has been with us for four years now and everyone is happy having her around. This time, Bella became sick. We were worried the worst could happen to her. We knew no vet around us, and we had to search online for pets health care services. Luckily I got Budget Pet World. I went through their very informative blog and I knew what to do to Bella. I also ordered some supplements from them to meet her dietary needs. After the agreed delivery period, I did not receive my supplements. I had to contact them but what shocked me, the order was unprocessed. I had to reorder again. Though the delay and poor customer service almost made us lose Bella, I finally received my delivery and Bella responded very well to them.
Company hides country affiliations but sells genuine Seresto collars effectively.
“For this reason of deception I cannot rate them greater than a 4 star.”
Customer service quickly corrected order and was helpful and friendly.
“customer service corrected it right away.”
Helpful customer service that provides favorable delivery times and extra discounts.
“Customer service is always so helpful and discusses options.”
Cheapest NexGard purchase with quick turnaround and efficient communication.
“The turn around time was quite quick, communication was efficient and all went perfectly.”
Saves money and trips; longer delivery worth the savings.
“it's worth the savings and saving you a trip to the store.”
Bought Revolution Plus without prescription and experienced competent, polite customer service.
“the customer service representative was most competent, efficient, helpful and polite.”
Courteous staff answered questions and delivered authentic meds quickly.
“Always very courteous and able to answer any questions I have.”
Longtime customer praises low prices and helpful phone assistance.
“their prices are 1/3 or better than the vet prices.”
Lower price for Next Guard worth waiting a few extra days.
“The savings are worth it.”
Customer service promptly changed my email and resolved issue.
“both times my issues were addressed politely and immediately.”
Offers best prices on name-brand flea and tick medications.
“BudgetPetCare.com is by far the BEST and CHEAPEST place online”
Provides the same veterinary products at much lower prices.
“they are the same products stores and Veterinarians offer at a much higher price!”
Consistently receives top-quality medicine at lower prices.
“the medicine is top quality”
Fantastic customer service and quick responses with great prices.
“customer service is fantastic!”
Bought discounted medications after hesitation and received a great deal.
“I got a great deal.”
Order never arrived and refund has been difficult due to Covid.
“I never got my order”
Reliable pet supplies delivered on time despite the pandemic.
“They have been delivering my goods well within stipulated time”
Consistently receives genuine, good-quality products at affordable rates.
“supply me genuine and good quality products at affordable rates”
Order not delivered and multiple contact attempts received no response.
“emailed company several times and called with no response.”
Received no advance notice about backordered, time-sensitive medications.
“they are back ordered”
Canceled order for Australian product; refund delayed and customer service unresponsive.
“Terrible customer service and still no refund!”
Online ordering is convenient and worth the longer delivery times.
“it's worth the wait.”
Online products are reasonably priced and higher quality than downtown store.
“the qualities of products are superb”
Bought pet supplies in bulk online despite delayed delivery times.
“I have bought in bulk from here.”
Tried Frontline shampoo and noticed positive results after two washes.
“I loved the results within just 2 wash”
Was highly impressed by Black Friday and Cyber Monday deals.
“Highly impressed with their deals and combo offers.”
Delivery later followed instructions and left parcel at the doorstep.
“the delivery guy kept it exactly at my doorsteps”
Gave up after multiple failed attempts and bought elsewhere.
“I gave up and bought it from 1800-PetMeds”
Received overseas shipment that appeared counterfeit, unsafe for pets.
“the meds were obviously counterfeit”
Received an order within seven days and now shops regularly.
“I received my order inside 7 days.”
Received items suspected counterfeit and experienced no response from customer service.
“No one responded, and the phone was a recording saying no one could take my call.”
Longtime user praises good prices and helpful customer service.
“The customer service team is wonderful, very helpful and quick to resolve my issue.”
Exceptional, knowledgeable and polite service when ordering Apoquel.
“the service and help I received was exceptional.”
Uses the site's blogs for pet healthcare information and may order.
“I keep visiting this site for information on pet healthcare.”
Liked the reasonable price but the product took a long time to arrive.
“It does take the product a long time to arrive at my home.”
Personal and professional customer service provided reliable, caring support.
“Customer service was extremely helpful”
Accidental double order refunded quickly by prompt customer service.
“the refund was processed quickly”
Received what appeared to be non-Frontline product and got no response.
“I received Frontline that was not actually Frontline.”
Order was canceled without explanation and customer was frustrated.
“They cancel my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Pet World is an online retailer of pet medications and supplies that ships internationally. Consumers researching the company typically look for pricing versus veterinary sources, shipping origin and transit times, prescription requirements, and customer service handling. When comparing sellers, verify product registration, import rules for your country, and the merchant's contact and return policies before ordering.