Reviewers most often cite Budget Pet World as a lower-cost source for pet medications, with many long-term customers reporting genuine products and repeat orders. Multiple reviews note helpful customer service actions such as refunds or replacements when shipments were lost. However, several customers flagged inconsistent shipping origins (examples: packages arriving from Singapore or Mauritius), occasional unprocessed or delayed orders, and at least one instance of a wrong product or short expiry. Prospective buyers should weigh potential savings against these reported fulfillment and transparency issues, check tracking closely, and confirm regulatory or prescription requirements for their country before purchasing.
Examples from available reviews (May 2016 – Feb 2026).
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Some customers praise prompt, friendly support and refunds; others report unprocessed orders, substitutions and delivery delays that required follow-ups.
Many reviewers highlight substantially lower prices than vets or local pharmacies, and repeat buyers cite significant savings on routine parasite medications.
Frequent comments note straightforward ordering, international tracking and reasonable delivery times; a few users expect slower shipping but accept it for lower cost.
Most buyers report receiving genuine, effective medicines with proper seals; isolated reports mention wrong items shipped or products near expiry.
Customers describe responsive, helpful agents and tracking updates, while others call out unclear HQ details and inconsistent declared shipping origins.
A majority of reviewers describe repeat purchases, reliable fulfillment and cost savings; a minority report serious fulfillment or billing problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (20) · resellerratings.com (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Friend-recommended site offered strong discounts and effective products.
“It was surprising that they give such good deals even after selling the products at such low prices.”
Canceled order, never received promised refund, and got fake tracking.
“Gave me a fake tracking.”
Did not receive FRONTLINE order and left messages with no reply.
“I did not receive my order which has been over two weeks”
Received different product than listed; item originated overseas despite expedited shipping.
“Received something totally different than what is posted on the website.”
Company substituted ordered Trifexis with Comfortis Plus without consent.
“they sent me Comfortis Plus.”
Shipped a look-alike product and returns are not cost-effective.
“This is not a US based company.”
No tracking number provided for expensive Nexgard order, never received.
“They said they had no tracking number since shipping is free...”
Product appeared ineffective for flea control compared to vet-sourced NexGard.
“I think their NexGard they sent is either fake and or something but it is totally ineffective.”
Longtime customer reports reliable shipping and vet-recommended products.
“My order has always been shipped in a couple of days and then arrived within a week.”
Frontline combo works great and company is very affordable.
“This product works great.”
Verified recommendation; service and product met expectations for flea control.
“The service and this product have met my expectations.”
Best prices and discounts allow purchasing a year's supply affordably.
“they have the best prices and the best discounts on genuine brand name products”
Using since 2015; products cheaper than elsewhere despite week-long delivery.
“it does take a good week for product to arrive”
Cheapest place found with relatively fast shipping for overseas origin.
“Budget Pet Care is the cheapest place I found for all my pet care needs.”
Lowest prices, extra discounts, and packages arrive in good condition.
“They are always offering an extra discount on their products!”
Lower prices and discounts with reliable payments and deliveries.
“Not only are their prices lower than other websites I have visited, they offer discounts on top of that!”
Charged twice for one order; requests billing correction.
“I was charged once on Friday with one pending for same order.”
Affordable preventative care for many large dogs with top-notch service.
“The customer service and respect given to each to specific situation and order has always been top notch.”
Happy with product and service; kept informed about order status.
“Was kept informed with status of order.”
Found affordable brand name Frontline that effectively solved flea problems.
“Immediately I was happy to purchase Frontline every year for my dogs.”
Cat supplies good, shipped punctually and undamaged at economical prices.
“Products have always been good, shipped punctually and without damage.”
Helps afford flea control for multiple cats in country setting.
“BudgetPetCare enables me to care for my animals without worrying about them getting fleas”
Small grooming shop orders arrive on time and always correct.
“Always receive my order on time and always correct.”
Bought in bulk for rescue; low prices, free shipping, and discounts.
“Never a problem with delays and I like the low prices, free shipping and frequent discounts.”
Prices are a fraction of local stores for name-brand products.
“Price of pet supplies I purchase are a fraction of the cost”
Impressed with lower prices and reorder timing accommodates two-week delivery.
“They are $10-12 less than local stores and $10-15 less than pet stores and vet offices.”
Would recommend products but concerned they may ship from another country.
“We are a little concerned that they are shipped from another country.”
Five-plus years ordering with fast delivery and excellent deals.
“Great deals on K9 Advantix and Frontline.”
First-rate products shipped punctually at nearly half U.S. prices.
“Prices have been nearly half of what is being charged in the USA.”
Low prices and easy ordering for flea prevention products.
“Ordering is easy and quick.”
Lower prices and effective flea and tick treatments.
“The prices are lower than other places”
Usually best prices with free shipping and good service.
“The free shipping is a bonus.”
Consistently best prices, fast shipping, and good service.
“I am sold on their prices, service and shipping.”
Cheaper Frontline pricing, free shipping, reliable orders and delivery.
“My vet charges nearly double the price of BudgetPetCare.”
Company provides great products and responsive service when problems occur.
“the company is top shelf”
They enrolled me in auto-order without consent and charged me.
“I was on the "auto order" program.”
Cheapest internet prices, reliable shipping, and top-notch brand products.
“Cheapest on the internet”
Good prices and shipping, but persistent promotional emails without clear expirations.
“all of the advertisement emails I get despite opting out several times”
Long-term satisfied customer despite delivery time, free shipping benefits.
“I have always been satisfied and will continue using their products.”
Lower prices, frequent discounts, prompt correct orders, and fast shipping.
“Orders are filled promptly and correctly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Pet World is an online retailer of pet medications and supplies that ships internationally. Consumers researching the company typically look for pricing versus veterinary sources, shipping origin and transit times, prescription requirements, and customer service handling. When comparing sellers, verify product registration, import rules for your country, and the merchant's contact and return policies before ordering.