Reviewers most often cite Budget Pet World as a lower-cost source for pet medications, with many long-term customers reporting genuine products and repeat orders. Multiple reviews note helpful customer service actions such as refunds or replacements when shipments were lost. However, several customers flagged inconsistent shipping origins (examples: packages arriving from Singapore or Mauritius), occasional unprocessed or delayed orders, and at least one instance of a wrong product or short expiry. Prospective buyers should weigh potential savings against these reported fulfillment and transparency issues, check tracking closely, and confirm regulatory or prescription requirements for their country before purchasing.
Examples from available reviews (May 2016 – Feb 2026).
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Some customers praise prompt, friendly support and refunds; others report unprocessed orders, substitutions and delivery delays that required follow-ups.
Many reviewers highlight substantially lower prices than vets or local pharmacies, and repeat buyers cite significant savings on routine parasite medications.
Frequent comments note straightforward ordering, international tracking and reasonable delivery times; a few users expect slower shipping but accept it for lower cost.
Most buyers report receiving genuine, effective medicines with proper seals; isolated reports mention wrong items shipped or products near expiry.
Customers describe responsive, helpful agents and tracking updates, while others call out unclear HQ details and inconsistent declared shipping origins.
A majority of reviewers describe repeat purchases, reliable fulfillment and cost savings; a minority report serious fulfillment or billing problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (20) · resellerratings.com (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Believes product was fake and ineffective, causing tick problems
“the product we were sent is a fake form of Frontline and totally ineffective”
Order ships from Australia and website doesn't disclose company location
“There is nothing on the website stating where the company is located.”
Received mostly empty medicine tubes and long shipping time
“only two out of the six tubes of medicine had any fluids in them.”
Ordered Heartgard Plus at best price; received product from Australia promptly.
“Best price I could find, and the meds were shipped immediately.”
Received product with incorrect dosage and specifications from Great Britain
“it came from Great Britain and was Frontline Plus for dogs for 40 to 60 kg.”
Meds arrived with foreign labeling and return costs were prohibitive
“I had no clue what was in them.”
Received different product than advertised with differing dosage and packaging
“what they have listed for sale, and what they are sending their customers, is VERY different.”
Easy ordering, free shipping, and timely delivery pleased first-time customer
“zero shipping charges”
Good online experience with low prices and fast delivery
“products are extremely reasonably priced”
They refunded late orders, later charged again despite guarantee
“they proceeded to try and tell me that a guarantee does not mean free product”
Affordable branded products with free shipping and timely delivery
“zero shipping charges irrespective of the order size”
Product arrived resealed and origin differed from what was stated
“The flap that seals the medicine in the Revolution package was opened and a "Quality Checked" sticker sealed it back up.”
Fast order confirmation and consistently professional service impressed customer
“received the shipping confirmation within a day's time”
Consistently happy with product quality and informative descriptions
“product descriptions are so extensive”
Top-quality products, low prices, and reliable one-week delivery
“The products are of top quality, the prices are freakingly low”
Quick shipping confirmation and a swift, streamlined checkout process
“received shipping confirmation within an hour”
Product was ineffective and company cannot be trusted
“the product was ineffective at stopping fleas or ticks”
Order was cancelled without explanation and customer service was poor
“my order was cancelled and I was given a credit for my purchase”
Fantastic shopping experience with wide selection and free shipping
“the deal breaker no shipping charge on the order”
Products arrived quickly and caused no side-effects for pets
“My pets have never had any side-effects after application of the products”
Product lasted half the expected time and emails persisted
“Lasted half the time as US made product”
Wide selection, great prices, and timely, excellent delivery experience
“extensive range of branded pet products”
Despite foreign origin, product arrived quickly and worked well
“arrived within 2 weeks and seems to be working fine”
Did not receive promised promotional items and cannot reach customer service.
“DO NOT BUY FROM THIS CO., I ORDERED FRONTLINE PLLUS, BUY THREE, GET THREE FREE, ONLY RECEIVED, THREE, CALLED, GOT A VOICE MAIL, NO RETURN CALL.”
Frontline Plus effectively prevented flea recurrence and ordering was easy
“Since using this product I have not had a recurrence of fleas on any of my dogs”
Company didn't disclose UK origin, causing fees and poor tracking
“They do not disclose that they are located in England”
Consistently positive ordering experiences despite Canadian location
“my experience has always been a positive one”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Pet World is an online retailer of pet medications and supplies that ships internationally. Consumers researching the company typically look for pricing versus veterinary sources, shipping origin and transit times, prescription requirements, and customer service handling. When comparing sellers, verify product registration, import rules for your country, and the merchant's contact and return policies before ordering.