Reviewers most often cite Budget Pet World as a lower-cost source for pet medications, with many long-term customers reporting genuine products and repeat orders. Multiple reviews note helpful customer service actions such as refunds or replacements when shipments were lost. However, several customers flagged inconsistent shipping origins (examples: packages arriving from Singapore or Mauritius), occasional unprocessed or delayed orders, and at least one instance of a wrong product or short expiry. Prospective buyers should weigh potential savings against these reported fulfillment and transparency issues, check tracking closely, and confirm regulatory or prescription requirements for their country before purchasing.
Examples from available reviews (May 2016 – Feb 2026).
Received wrong product and overseas shipment; reluctant to return due to shipping costs.
“Instead they sent me two extra Drontal Plus but charged me for the Drontal Tasty Bone.”
Customer upset about shipping fee and demands a refund.
“I want my money back!!”
Orders genuine medication internationally with acceptable shipping and savings.
“the manufacturer is still the same as what you buy in the US.”
Longtime user relies on affordable meds to care for rescued animals.
“Budget Pet World is the only way I can afford to keep the meds”
Some customers praise prompt, friendly support and refunds; others report unprocessed orders, substitutions and delivery delays that required follow-ups.
Many reviewers highlight substantially lower prices than vets or local pharmacies, and repeat buyers cite significant savings on routine parasite medications.
Frequent comments note straightforward ordering, international tracking and reasonable delivery times; a few users expect slower shipping but accept it for lower cost.
Most buyers report receiving genuine, effective medicines with proper seals; isolated reports mention wrong items shipped or products near expiry.
Customers describe responsive, helpful agents and tracking updates, while others call out unclear HQ details and inconsistent declared shipping origins.
A majority of reviewers describe repeat purchases, reliable fulfillment and cost savings; a minority report serious fulfillment or billing problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (20) · resellerratings.com (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Significant savings on flea and tick products with timely international shipping.
“how much money I've been saving on my flea & tick control products”
Consistently happy with timely order receipt.
“I have always been happy with their services.”
Customer support helped with initial ordering; products arrive as specified.
“they very willingly helped me to complete my order.”
Quality products, competitive prices, free shipping, and excellent customer service.
“Quality products, best prices online, and free shipping!”
Best price for Advantage treatment and polite customer service.
“they have the best price for the Advantage flea protection for my cat.”
Name-brand products at much better prices and convenient delivery.
“Free shipping is awesome.”
Easy ordering and good service when purchasing flea protection medication.
“ordering online was easy.”
Satisfied customer finds products effective and prices great.
“NEVER had any problems with the product or the shipping.”
Best price and effective product, though delivery took a while.
“Budget Pet Care has the best price.”
Generally positive: good price and shipping; customer service resolved payment issue.
“Price, shipping (free) etc. were all top notch.”
Consistently best price, prompt free shipping, and useful product information.
“Consistently the best price I have found”
Cheaper prices and excellent shipping times; recommended by user.
“This company’s prices are a lot cheaper than any other place out there”
Easy reordering, quick deliveries, and competitive prices for meds.
“they even keep my previous order to make reordering simple.”
Products satisfactory but orders often take three weeks or longer.
“it takes around three weeks or longer to receive the orders.”
Always cheaper prices, free shipping, authentic effective products.
“The products are always authentic and work well.”
Good prices, discounts, and responsive customer service for Hawaii.
“There was no delay in responding to my requests/questions.”
Kept informed about order status; about a week delivery and best price.
“Was kept informed with status of order.”
Easy website navigation, frequent discounts, and quick deliveries.
“Ordering is easy, their website easy to navigate”
Great service reps, good products, lowest prices, reliable delivery.
“The service reps are great!”
Lowest flea treatment prices, frequent discounts, and quick shipments.
“I have found them to be the cheapest on the flea treatment I purchase by far.”
Easy to navigate and order; fast deliveries encourage repeat business.
“It is super easy to navigate and order in this store.”
Great prices, services, and useful auto-reorder discounts.
“can't beat their prices or services anywhere.”
Best prices for flea treatment, free shipping over $49, good service.
“BudgetPetCare has the best prices I have found anywhere”
Long-term customer citing best prices, weekly deliveries, and discounts.
“They always have the best prices compared to any other pet company.”
Best prices both online and in-store, easy website and good variety.
“find their prices to be the best online/in store.”
Unbeatable prices, top-notch service, free shipping appreciated.
“The prices are unbeatable.”
Great products at best pricing and recommended for good service.
“they offer great products at the best pricing!”
Never disappointed; lowest prices for cat flea and tick prevention.
“Their prices are the lowest I've been able to find”
Items arrive good; polite helpful customer service on calls.
“the customer service representative has always been polite and helpful.”
Timely arrivals and consistently better prices; highly recommended.
“The orders arrive in a timely manner and are always better priced”
Swift delivery, reliable Frontline Plus supply, and recommended.
“provides swift delivery and no delays.”
Far better prices, free shipping, timely arrivals, recommended to friends.
“I like the FREE shipping and the product arrives in a timely manner.”
Company resolved my complaint with understanding and good service.
“You were very understanding and I appreciate the fact this was resolved.”
Easy order process and helpful contact information; very pleased initially.
“It was easy to do and you gave all the info I need if I need to contact you.”
No order confirmations, poor responsiveness, rude representative, long delivery.
“they don't respond to any type of written inquiry.”
Frontline Plus arrived in ten days and eliminated fleas effectively.
“fleas were lying dead, shedding from the skin.”
Order delayed in customs and refund not issued despite requests.
“it was "held up in customs”
Received incorrect product; refusal to replace and inadequate compensation offered.
“they would return my money but they would not replace what they sent me.”
Reliable orders, occasional two-week delivery, and lower costs than vets.
“Cost wise, beats any vet's price”
Received resealed packages and lost confidence in product safety
“it had been opened, and resealed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Budget Pet World is an online retailer of pet medications and supplies that ships internationally. Consumers researching the company typically look for pricing versus veterinary sources, shipping origin and transit times, prescription requirements, and customer service handling. When comparing sellers, verify product registration, import rules for your country, and the merchant's contact and return policies before ordering.