Customer reviews for BudgetPetCare show a strong pattern of value and repeat use: many reviewers cite lower prices, loyalty perks and long-term purchases of flea/heartworm medications. Product effectiveness and reliable orders are repeatedly mentioned by satisfied customers, and several note convenient features like auto-ordering. However, a minority of reviews report significant issues: one reviewer said orders shipped from China caused long delays, and another described unresolved account and auto-order credit problems and broken chat/email responses. If fast, transparent shipping and account controls are a priority, check shipping origin and auto-order settings before ordering; if low cost and recurring medication supply are the main priorities, many reviewers report positive experiences.
Examples from available reviews (May 2016 – Feb 2026).
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Most reviewers describe helpful, responsive customer support and vet-advice availability; a small number report unresolved service issues.
Reviews frequently highlight lower prices, discounts and loyalty perks; many customers emphasize consistent savings on flea/heartworm meds.
Customers report an easy-to-navigate site, tracked/on-time shipping and auto-order convenience; some mention slow international delivery or account problems.
Several reviewers state products match expected brand quality and effectiveness for flea, tick and heartworm treatments.
Many customers praise tracking and staff responsiveness; a minority report unclear delivery timelines, origin notices or broken chat/email channels.
Most reviewers describe repeat buying and satisfaction with price and service; a few report delivery delays or account/service disputes.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received counterfeit-looking Seresto collars and afraid to use them.
“I received two counterfeit cat Seresto collars in overseas packaging.”
Long delivery, double charge, and poor customer service experiences.
“Takes forever to received product. I'm waiting over 2 weeks and still nothing.”
Longtime customer praises low prices; shipping takes 2–3 weeks.
“They have the cheapest prices on name-brand flea, heartworm, and other products”
I love pets and have invested so much in my dog. I value my little dog and that’s why I get my supplies from Budget Pet Care. They have a wide range of pet products that are readily available, affordable, and of the highest quality. Their ordering process is simple and efficient. In addition, they have professional customer care service consisting of vets who advised me on the right product. And true to their word, it worked so well on my dog that had lots of ticks. In less than a week, I couldn’t trace a single tick from Tommy. I will keep coming back again and again for more products. They are wonderful.
Seller's country disclosure irritated, but Seresto collars were genuine and effective.
“how they hide their affiliation with which country which does irritate me”
Helpful customer service that provides options and favorable delivery times.
“Customer service is always so helpful and discusses options.”
NexGard effective; cheapest price, efficient communication, quick turnaround.
“The turn around time was quite quick, communication was efficient and all went perfectly.”
Saves money versus vet and appreciates convenience despite longer wait.
“it's worth the savings and saving you a trip to the store.”
Bought Revolution Plus without RX; customer service efficiently changed order.
“the customer service representative was most competent, efficient, helpful and polite.”
Courteous support with best prices and fast free delivery for genuine brands.
“The best prices and availability of true Brands/not knockoffs”
Superb service and referrals; prices significantly lower than vet.
“their prices are 1/3 or better than the vet prices.”
Saved money on medication despite waiting a few extra days.
“The savings are worth it.”
Customer service quickly changed my email and resolved the issue.
“my issues were addressed politely and immediately.”
Offers name-brand flea medications at very low prices and discounts.
“BEST and CHEAPEST place online to purchase your flea and tick medications.”
Provides the same products for much lower prices and good service.
“Their products are not only the most reasonably priced”
Provides affordable, high-quality medicines and helpful customer service.
“the medicine is top quality”
Offers amazing prices, cashback rewards, and quick customer service.
“Their prices are amazing”
Found great deals on prescribed medications after initial skepticism.
“I got a great deal.”
Order never arrived and refund was problematic due to COVID.
“I never got my order”
Reliable online store delivering pet supplies timely during the pandemic.
“They have been delivering my goods well within stipulated time”
They consistently supply genuine, good-quality products at affordable rates.
“they continue to supply me genuine and good quality products at affordable rates”
Order not received and company did not respond to refund requests.
“emailed company several times and called with no response”
Medication was backordered with no prior communication, losing customer trust.
“they are back ordered”
Online shopping is convenient and cost-effective despite longer delivery.
“it's worth the wait.”
Online products are reasonably priced and of superior quality.
“the qualities of products are superb.”
Switched to online bulk shopping despite slower deliveries during virus.
“I have bought in bulk from here.”
Tried new Frontline shampoo and saw great results after two washes.
“I loved the results within just 2 wash.”
Took advantage of Black Friday and Cyber Monday discounts successfully.
“Highly impressed with their deals and combo offers.”
Delivery previously misplaced but later left correctly at my doorstep.
“the delivery guy kept it exactly at my doorsteps”
Could not complete purchase after multiple attempts and calls.
“I gave up and bought it from 1800-PetMeds”
Order shipped from Singapore and medication appeared counterfeit and unsafe.
“the meds were obviously counterfeit”
Received order within seven days and became a regular customer.
“I received my order inside 7 days.”
Received items that may be counterfeit and got no response from company.
“I am worried that it is counterfeit.”
Longtime customer praising great prices, helpful customer service, and quality.
“Good products at a great price.”
Exceptional, knowledgeable, and polite service when ordering Apoquel.
“service and help I received was exceptional.”
Uses the site's detailed blogs for pet health information and shopping.
“found blogs written on many pet diseases in detail”
Product price is reasonable but shipping takes a long time.
“It does take the product a long time to arrive at my home.”
Customer service was personal, professional, and consistently helpful.
“Customer service was extremely helpful and very professional”
Received a prompt refund after accidentally placing duplicate orders.
“the refund was processed quickly”
Received mispackaged product likely not genuine and received no response.
“I received Frontline that was not actually Frontline.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare is an online pet-supplies retailer that sells medications and preventative treatments for dogs and cats. People researching the company typically seek details on pricing, shipping timelines, product authenticity, and customer support. This analysis summarizes verified customer reviews to help consumers evaluate BudgetPetCare’s service, value, and buying experience.