Customer reviews for BudgetPetCare show a strong pattern of value and repeat use: many reviewers cite lower prices, loyalty perks and long-term purchases of flea/heartworm medications. Product effectiveness and reliable orders are repeatedly mentioned by satisfied customers, and several note convenient features like auto-ordering. However, a minority of reviews report significant issues: one reviewer said orders shipped from China caused long delays, and another described unresolved account and auto-order credit problems and broken chat/email responses. If fast, transparent shipping and account controls are a priority, check shipping origin and auto-order settings before ordering; if low cost and recurring medication supply are the main priorities, many reviewers report positive experiences.
Examples from available reviews (May 2016 – Feb 2026).
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Most reviewers describe helpful, responsive customer support and vet-advice availability; a small number report unresolved service issues.
Reviews frequently highlight lower prices, discounts and loyalty perks; many customers emphasize consistent savings on flea/heartworm meds.
Customers report an easy-to-navigate site, tracked/on-time shipping and auto-order convenience; some mention slow international delivery or account problems.
Several reviewers state products match expected brand quality and effectiveness for flea, tick and heartworm treatments.
Many customers praise tracking and staff responsiveness; a minority report unclear delivery timelines, origin notices or broken chat/email channels.
Most reviewers describe repeat buying and satisfaction with price and service; a few report delivery delays or account/service disputes.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company canceled my Revolution order without a satisfactory explanation.
“They cancel my order.”
Experienced delivery delays once, but products were genuine and affordable.
“all the products were perfect”
Delivery took 25 days for Nexgard; reviewer will not reorder.
“It took 25 days to receive the Nexgard Chewables that I ordered.”
Chewable medication seemed altered and ineffective; company didn't respond.
“this one was hard like a biscuit treat.”
Has ordered for years without issues; products are genuine and effective.
“They are the real deal.... NOT fake.”
Provides great products and prices; reviewer recommends Bravecto.
“They have great products at great prices.”
Canceled NexGard order and awaited credit, unsure about timing.
“they will credit my card but may take 3-5 days”
Delivers on time with proper packaging to a remote location.
“They deliver on the time they claim”
Received NexGard made in South Africa and warned not to use.
“They told me NOT TO USE THE PRODUCT, THROW AWAY IMMEDIATELY”
Did not receive order and company did not respond to contact attempts.
“I never received my order from BudgetPetCare.”
Order delayed and likely shipped from overseas, still awaiting delivery.
“Still waiting on my order.”
Regularly orders flea treatments for many dogs at much cheaper prices.
“Prices are a lot cheaper than anywhere else.”
Finds excellent prices and reliable service for multi-cat household needs.
“The pricing for the products is excellent for those of us on a budget”
Products appeared genuine and worked well, not a fraudulent site.
“I think all the products on this site are genuine”
Positive experience: high-quality products that arrive promptly.
“The products are high quality and arrive promptly!”
Knowledgeable staff, fair prices, and slightly longer shipping times.
“very fair prices as well as very knowledgeable staff”
Fast shipping from Canada, good prices, and reliable purchases.
“Ships quick and arrives from Canada pretty fast.”
Saved money with free shipping and consistent good service.
“They have free shipping on top of their good prices.”
Always receives correct packages; shipping can take a few weeks.
“while the shipping can take a few weeks, it’s worth the wait!”
Product shipped from Europe with long delays and no email response.
“Mine is coming from Germany.”
Cheapest source for brand-name flea products with fast shipping.
“Cheapest place to get brand name flea and tick products.”
Affordable, fast service with good-quality products and easy online shopping.
“Affordable, fast service.”
Helpful service, timely free shipping, and recommended products.
“Free shipping is great and I always get my packages on time.”
Products perform as advertised, though free shipping can take weeks.
“The product has always been as advertised and worked perfectly.”
Same ingredients as vet products but much cheaper, shipping takes weeks.
“They are exactly the same ingredients you get at the vet's office”
Purchased Nexgard at much lower prices than the vet, worked well.
“But Budget Pet has all of his preventative meds at great prices.”
Authentic products more affordable than vet, excellent customer service.
“Their customer service is top notch & products are the same ones you would get at the vet”
Uses Program to protect feral cats with monthly protection and best price.
“Budget has the best price anywhere!”
Genuine products at great prices with free shipping and responsive service.
“Everything is 100% genuine products”
Capstar pills kill fleas immediately and prevent recurring infestations.
“These pills not only stop fleas from coming back, but it also kills them immediately.”
Products from Canada match U.S. versions and are legitimate.
“it is the exact same product sold here in the US for a fraction of the cost.”
Best prices and fast shipping; reliable source for flea and tick meds.
“They have the best prices and send everything so quickly.”
Received collars with Australian packaging and apparent counterfeit warnings.
“This is not the real Seresto.”
Suspects products are counterfeit and unsafe after packaging inspection.
“Consumers please be aware that none of their products are genuine.”
Extended international shipping delays made the order unusable for urgent needs.
“I had no idea it was coming from Australia or the U.K. by way of Singapore!”
Items shipped from Singapore arrived damaged after two months, lacked tracking.
“Items shipped from Singapore.”
Initially refused refund, later granted; order still undelivered after a month.
“At first she wouldn't give me a refund because she said it was already shipped.”
Order never arrived after two months and customer service was rude.
“I ordered Bravecto 2 months ago. Still nothing.”
No tracking and concerns about product effectiveness after two weeks.
“there was no tracking # in the email.”
Order shipped but not received after three weeks; worried about pet.
“I have yet to receive any product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare is an online pet-supplies retailer that sells medications and preventative treatments for dogs and cats. People researching the company typically seek details on pricing, shipping timelines, product authenticity, and customer support. This analysis summarizes verified customer reviews to help consumers evaluate BudgetPetCare’s service, value, and buying experience.