Customer reviews for BudgetPetCare show a strong pattern of value and repeat use: many reviewers cite lower prices, loyalty perks and long-term purchases of flea/heartworm medications. Product effectiveness and reliable orders are repeatedly mentioned by satisfied customers, and several note convenient features like auto-ordering. However, a minority of reviews report significant issues: one reviewer said orders shipped from China caused long delays, and another described unresolved account and auto-order credit problems and broken chat/email responses. If fast, transparent shipping and account controls are a priority, check shipping origin and auto-order settings before ordering; if low cost and recurring medication supply are the main priorities, many reviewers report positive experiences.
Examples from available reviews (May 2016 – Feb 2026).
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Most reviewers describe helpful, responsive customer support and vet-advice availability; a small number report unresolved service issues.
Reviews frequently highlight lower prices, discounts and loyalty perks; many customers emphasize consistent savings on flea/heartworm meds.
Customers report an easy-to-navigate site, tracked/on-time shipping and auto-order convenience; some mention slow international delivery or account problems.
Several reviewers state products match expected brand quality and effectiveness for flea, tick and heartworm treatments.
Many customers praise tracking and staff responsiveness; a minority report unclear delivery timelines, origin notices or broken chat/email channels.
Most reviewers describe repeat buying and satisfaction with price and service; a few report delivery delays or account/service disputes.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They sent what appears to be counterfeit Frontline that didn't work.
“the product we were sent is a fake form of Frontline and totally ineffective.”
Order delayed due to overseas shipping; location not disclosed.
“they replied "Australia.”
Most medication tubes arrived empty and shipment was delayed.
“there was nothing in the tubes?”
Received incorrect Frontline Plus formulation from Great Britain.
“it came from Great Britain and was Frontline Plus for dogs for 40 to 60 kg.”
Order arrived with foreign-language labels and costly return options.
“I WOULD NOT ORDER ANYTHING FROM THIS COMPANY.”
Product differed from website description and was ineffective locally.
“what they have listed for sale, and what they are sending their customers, is VERY different.”
Easy ordering, free shipping, and timely delivery in excellent condition.
“The products were delivered well on time in excellent conditions.”
Website easy to use, products reasonably priced and quickly delivered.
“the products are extremely reasonably priced”
Company refunded then later charged and provided poor customer service.
“they were going to charge my credit card the full amount.”
High-quality branded products at economical prices with free shipping.
“zero shipping charges irrespective of the order size”
Package seal was opened and resealed, prompting concern and refund request.
“a "Quality Checked" sticker sealed it back up”
Fast shipping confirmation and consistently professional, competitive service.
“received the shipping confirmation within a day's time.”
Consistently good product quality, helpful descriptions, and free shipping.
“The product descriptions are so extensive that it becomes easier to select pet products.”
Top-quality products, very low prices, and free timely delivery.
“The products are of top quality, the prices are freakingly low”
Received shipping confirmation quickly and enjoyed a swift, streamlined checkout.
“received shipping confirmation within an hour.”
Frontline Plus bought from company failed to stop fleas or ticks.
“the product was ineffective at stopping fleas or ticks.”
Order was cancelled without explanation and customer service was poor.
“my order was cancelled and I was given a credit for my purchase.”
Fantastic shopping experience with no shipping charges and timely delivery.
“The products were delivered within 10 days from the date of order”
Products arrived well packaged and caused no side-effects on pets.
“My pets have never had any side-effects after application of the products.”
Product underperformed and unwanted marketing emails persisted despite requests.
“they responded that they would but the emails continue on.”
Extensive product range with great prices and timely deliveries.
“I received the products well on time in excellent conditions.”
Despite overseas origin, product arrived in two weeks and worked well.
“my order of Revolution for cats arrived within 2 weeks and seems to be working fine.”
Frontline Plus purchases prevented fleas and ordering was easy and accurate.
“Since using this product I have not had a recurrence of fleas on any of my dogs.”
Company hides UK location causing foreign fees, slow shipping, and poor contact.
“They do not disclose that they are located in England”
Consistently positive experiences despite possible longer delivery from Canada.
“I have ordered from Budget Pet World and my experience has always been a positive one.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare is an online pet-supplies retailer that sells medications and preventative treatments for dogs and cats. People researching the company typically seek details on pricing, shipping timelines, product authenticity, and customer support. This analysis summarizes verified customer reviews to help consumers evaluate BudgetPetCare’s service, value, and buying experience.