Reviews repeatedly mention delays and staff missteps during arrival, baggage pickup, and passport control. Several accounts describe long walks between terminals and luggage moved by bus. A couple of reviewers point to efficient premium check-in and note signs of modernization. One comment highlights poor lounge food.
Examples from available reviews (Sep 2017 – Mar 2026).
Long walks and slow baggage transfer made arrival extremely slow.
“you have to walk miles and then go in a bus to get your luggage”
Poor staff assistance caused lengthy delays and difficulty locating luggage.
“the information desk lady has no clue!”
Disorganized processing and long customs queues caused missed connections.
“Worst airport in the world.”
AA first class check-in was efficient, but the flagship lounge's food quality disappointed.
“AA first class check in was great”
Several reviews describe staff at information desks and around construction areas as unhelpful or poorly informed. Reviewers connect staff behavior with slow processing and trouble finding luggage. Only a few mention efficient airline first-class check-in.
Many low ratings sit alongside reports of long waits and chaotic processing, leaving typical passengers feeling they got poor value. The few value-related positives tend to focus on premium services where check-in or priority processing ran more smoothly.
Travelers describe long walks, bus transfers, and lengthy passport or customs lines that disrupted arrivals and connections. Some say the setup feels difficult for older travelers. Mentions of a smoother overall flow are uncommon.
Reviews point to logistics problems such as far-away baggage areas and the need for transfer buses. One reviewer notes modernization underway but also calls the lounge food disappointing. Positive comments about facilities are rare in the sample.
Several reviews say staff gave unclear or no information, which led to confusion at check-in and baggage areas. Gaps in staffing during construction made the communication problems worse. Clear signage or helpful guidance comes up infrequently.
Most comments focus on negative arrival and processing experiences, with a few neutral to mildly positive notes. Missed connections and long procedures show up repeatedly. A small number of reviews mention acceptable premium service or signs of modernization.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Quotes shortened · As of: March 2026
Long walks and slow baggage transfer made arrival extremely slow.
“you have to walk miles and then go in a bus to get your luggage”
Poor staff assistance caused lengthy delays and difficulty locating luggage.
“the information desk lady has no clue!”
LAX shows modernization efforts but traffic and past issues persist.
“LAX is making an effort to modernize and come back.”
Disorganized processing and long customs queues caused missed connections.
“Worst airport in the world.”
AA first class check-in was efficient, but the flagship lounge's food quality disappointed.
“AA first class check in was great”
Construction left staff unhelpful and TSA handled razor confiscation confusingly.
“The workers didn't know a single thing,”
Reviewer found the airport unfriendly and unsuitable for older travelers.
“Worst airport for old people and unfriendly”
Long passport lines and chaotic staff behavior made for a terrible checkout experience.
“Check-out procedure is a nightmare.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Los Angeles International Airport (LAX) is a major international airport serving the Los Angeles area. It runs multiple passenger terminals and supports domestic and international flights for both full-service and low-cost carriers. LAX offers customs and immigration processing, TSA security screening, ground transportation, and rental car facilities. Across its concourses, the airport has airline lounges, shops, and places to eat. Los Angeles World Airports oversees operations, planning, and infrastructure projects at LAX.