The available review describes a single negative in-person experience where a promised promotional package was not provided, an administrative error occurred, and the trainer did not resolve the situation. Consumers planning to book should confirm promotions and discounts in writing and verify appointment readiness before attending. Ask for clear information on payment, cancellation, and refund policies and request trainer credentials or a session outline when course quality matters. Because this summary is based on one review, check additional independent reviews and ask the company direct questions to form a fuller picture before committing.
Examples from available reviews (Dec 2021 – Feb 2026).
Trainer was unprepared and the promised promotion was not honored.
“they were unable to offer the promotion at all.”
Promised promotion was not ready at the appointment; staff appeared unprepared and the trainer was unable to resolve the issue, causing clear dissatisfaction.
Customer expected a promotional package or alternative deal; absence of the agreed promotion left the customer feeling the offer lacked expected value.
Reviewer reports walking out of the session due to confusion over schedule, payment details, and the trainer's unsettling remarks during the appointment.
No direct assessment of course content, training materials, or long-term results appears in the review; comments focus on the in-person experience and service.
An administrative records error prevented the promised promotion; the trainer's repeated alarming comments indicate poor clarity and reassurance during the visit.
Reviewer summarizes the visit as negative, describing an unresolved promotional issue and poor on-site handling that led to leaving early.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Customer felt overcharged; paid £32 for items worth under £5.
“they charged me £32 with insurance.”
Summary of underlying review
Item arrived broken and company offered only £15 after multiple contacts.
“the best they’ve offered me up until now (my third time contacting them) is £15”
Summary of underlying review
Buyer reports hidden charges and overpriced, poor-quality products.
“They add hidden charges at checkout”
Summary of underlying review
Customer praised the company for being very helpful and amazing.
“So helpful in every way possible.”
Summary of underlying review
Customer loved the product, fast delivery, and good quality-price ratio.
“I ordered music magnet and I absolutely love it.”
Summary of underlying review
Item arrived broken and company refused to provide a refund.
“I tried to get a refund and they refuse to.”
Summary of underlying review
Customer loved the product and praised the customer service.
“The product is amazing, loved it.”
Summary of underlying review
Purchase created a magical Valentine's memory; customer very satisfied.
“It was a magical moment for us.”
Summary of underlying review
Package arrived late but company communicated well; customer pleased.
“The package arrived later than expected”
Summary of underlying review
Customer service handled a sizing mistake smoothly and professionally.
“You sent me two new sizes at half the price”
Summary of underlying review
Company stayed in contact and ensured customer satisfaction before posting.
“They were in contact with me all the time”
Summary of underlying review
Customer hasn't received a sent-back package due to wrong email address.
“Apparently the email was typed in wrong”
Summary of underlying review
Company responded quickly and resolved the issue within 48 hours.
“helped me with my issue in less than 48 hours”
Summary of underlying review
Product was poor quality, looked cheap and not worth the price.
“The product looks very bad quality, pixelated and sketches out.”
Summary of underlying review
Delivery was a month late and customer service offered only partial refund.
“They offered me less than half of the amount paid as a partial refund.”
Summary of underlying review
Order arrived late and items were very poor quality, disappointing customer.
“the picture frame is literally printed from a normal printer”
Summary of underlying review
Ordering and tracking were easy and delivery updates were clear.
“The ordering progress was easy to do”
Summary of underlying review
Customer experienced poor communication and delayed expedited shipping.
“Even though I paid for expedited shipping, it took over two weeks to arrive”
Summary of underlying review
Haley resolved a delayed order and provided consistent updates.
“Haley was excellent in sorting an issue with delayed orders.”
Summary of underlying review
Item arrived broken but customer support quickly arranged a smooth exchange.
“Lindsay helped me with the exchange and made it a very smooth and easy experience.”
I signed up for a Superfeet personal training course last summer. I was supposed to get a promotional package for this, but when I arrived for my first appointment, it wasn't ready. The trainer took me to the back as he got everything together, but things still weren't ready when he took me back to the front. He said they had just discovered an error in their records and that they were unable to offer the promotion at all. It was disappointing, but I told him I would have been happy with any deal they could give me. While he went over the details of the class schedule and payment information, however, he kept saying, "You can't believe how much pain you will be in after this session. I had to walk out because the trainer didn’t know what o offer. A terrible company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Superfeel operates in the fitness and wellness sector and offers personal training courses and related services. This summary aggregates available customer feedback to help consumers researching Superfeel’s service quality, pricing, user experience, product quality, communication, and overall reputation.