Reviews Analyzed
1
We Collect & Analyze Reviews
Superfeel
Experiences & Reviews
Superfeel operates in the fitness and wellness sector and offers personal training courses and related services. This summary aggregates available customer feedback to help consumers researching Superfeel’s service quality, pricing, user experience, product quality, communication, and overall reputation.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1405d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Promised promotion was not ready at the appointment; staff appeared unprepared and the trainer was unable to resolve the issue, causing clear dissatisfaction.
Share of mentions
Weak
20%
💰
Value for money
Customer expected a promotional package or alternative deal; absence of the agreed promotion left the customer feeling the offer lacked expected value.
Share of mentions
Weak
20%
⚡
User experience
Reviewer reports walking out of the session due to confusion over schedule, payment details, and the trainer's unsettling remarks during the appointment.
Share of mentions
Weak
20%
🔧
Product quality
No direct assessment of course content, training materials, or long-term results appears in the review; comments focus on the in-person experience and service.
Share of mentions
Mixed
0%
📞
Communication
An administrative records error prevented the promised promotion; the trainer's repeated alarming comments indicate poor clarity and reassurance during the visit.
Share of mentions
Weak
20%
⭐
Overall experience
Reviewer summarizes the visit as negative, describing an unresolved promotional issue and poor on-site handling that led to leaving early.
Share of mentions
Weak
20%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Superfeel course
"I signed up for a Superfeet personal training course last summer. I was supposed to get a promotional package for this, but when I arrived for my first appointment, it wasn't ready. The trainer took me to the back as he got everything together, but things still weren't ready when he took me back to the front. He said they had just discovered an error in their records and that they were unable to offer the promotion at all. It was disappointing, but I told him I would have been happy with any deal they could give me. While he went over the details of the class schedule and payment information, however, he kept saying, "You can't believe how much pain you will be in after this session. I had to walk out because the trainer didn’t know what o offer. A terrible company!
"
Ian Smith
Collected.reviews
Dec 17, 2021
Featured for: overall negative, left early
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
I
Ian Smith
Collected.reviews
Dec 17, 2021
Superfeel course
I signed up for a Superfeet personal training course last summer. I was supposed to get a promotional package for this, but when I arrived for my first appointment, it wasn't ready. The trainer took me to the back as he got everything together, but things still weren't ready when he took me back to the front. He said they had just discovered an error in their records and that they were unable to offer the promotion at all. It was disappointing, but I told him I would have been happy with any deal they could give me. While he went over the details of the class schedule and payment information, however, he kept saying, "You can't believe how much pain you will be in after this session. I had to walk out because the trainer didn’t know what o offer. A terrible company!
Conclusion
The available review describes a single negative in-person experience where a promised promotional package was not provided, an administrative error occurred, and the trainer did not resolve the situation. Consumers planning to book should confirm promotions and discounts in writing and verify appointment readiness before attending. Ask for clear information on payment, cancellation, and refund policies and request trainer credentials or a session outline when course quality matters. Because this summary is based on one review, check additional independent reviews and ask the company direct questions to form a fuller picture before committing.