Across the supplied reviews, common consumer concerns are recurring billing/auto‑renew problems, slow or ineffective customer support, and inconsistent device connectivity. A minority of reviewers report satisfactory performance and responsive service, especially for pay‑as‑you‑go use. If you consider Skyroam, check auto‑renew settings carefully, document orders and promotions, and test device connectivity before travel. For refund or billing disputes, keep chat transcripts and timestamps; several reviewers report difficulty resolving such issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer had a painless hotspot experience with helpful customer care.
“The customer care at Skyroam has been amazing”
Company charged subscriptions despite cancellation and provided inadequate refunds.
“They recharged $89. on my card.”
Connection drops frequently and support offered impractical solutions.
“move the device closer to the city center”
Sale discount wasn't applied and support provided conflicting explanations.
“promo code is not required as it will be automatically applied at checkout”
Most reviewers report slow, unhelpful or dismissive customer support; a small number praise quick, effective responses.
Many reviewers describe pricing as opaque or expensive, citing unexpected charges, failed discounts or unrewarding refunds; a few note pay‑as‑you‑go flexibility.
Users report connectivity drops, frequent reconnections, app reporting delays and confusing account flows; some travelers still report functional use.
Complaints focus on unreliable connections, devices shutting off, data accounting errors and activation failures; a minority report fast, usable hotspots.
Frequent issues concern billing, unauthorized auto‑renewals, missing discounts, delivery/shipping discrepancies and slow or absent refund responses.
Overall review tone is negative for many users, driven by billing, support and reliability issues; a small share report positive performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company couldn't resolve data logging issues and lacked technical support.
“Abysmal service.”
Returned devices and canceled service but refund still not received two months later.
“I still don't have a refund.”
Device never worked, no technical support, and cancellation disputed.
“Never worked, no tech support”
Warranty not honored and customer service was abysmal.
“The 1 year warranty means nothing to them.”
Ordered device didn't arrive and promised replacements/refunds were delayed.
“My Mobile Solis Hero Hotspot & Power Bank never arrived for more than 1 month.”
Company charged bank account without authorization despite auto-renew being off.
“even though auto renew is turned off”
Device consumes data immediately when powered on, wasting allowance.
“The Simo Solis Lite uses data as soon as it is switched on”
Purchased data wouldn't work and refund requests were ignored.
“Never got a refund or any useful customer service.”
Sale discount wasn't applied and support provided conflicting explanations.
“promo code is not required as it will be automatically applied at checkout”
Device unreliable in remote areas and data usage tracking misreports.
“works about 50% of the time”
Company charged subscriptions despite cancellation and provided inadequate refunds.
“They recharged $89. on my card.”
Advertised unlimited data was actually limited and pricing lacked transparency.
“it turns out the company only gives you 2 gb of data.”
Plans expensive, app doesn't show real-time usage, and support is slow.
“I can’t see my actual data usage in the app.”
Was billed twice and lifetime plan unexpectedly expired; support unhelpful.
“They billed me twice for x lifetime, and was not a lifetime”
Advertised express shipping but shipment was sent via slower USPS Ground.
“They advertise free 2-day express shipping and then send it 5-6 days USPS Ground.”
Account migration caused data loss and customer service was unhelpful.
“my 8gb+ balance become 1gb being updated into the new device”
Company became a costly, unusable service compared to its original form.
“This company is absolutely awful”
Fast worldwide internet with monthly free 1GB and excellent support.
“Fast internet worldwide, free 1gb data every month for Solis 5g units.”
Hotspots work but auto-renewals occur without clear pre-notifications.
“AUTO-RENEWAL FEES ARE NOT REFUNDABLE.”
Customer support was unhelpful and app not straightforward for non-savvy users.
“The app is not straightforward for anyone”
Five-year guarantee meaningless because no mobile engineers and support can't fix issues.
“their 5 year guarantee means nothing”
Company continued billing after cancellation and customer service was unhelpful.
“This company continues to bill after cancellation.”
Auto-renewal was reapplied and charged despite being turned off; refund refused.
“Solis turned it back on and billed me for another month of service”
Connection drops frequently and support offered impractical solutions.
“move the device closer to the city center”
Subscription cancellation failed and company continued charging monthly fees.
“they were still charging me $99 per month”
Faisa provided friendly attentive service and enhanced the dining experience.
“Faisa provided a very warm welcome and excellent service”
Device is unreliable and reviewer plans to return it and seek other service.
“It works like a teenager, when it feels like it.”
I am so happy that I found Skyroam. It was hard to find a hotspot that would work for me on the go, but I knew it had to be painless. With this Wi-FI hotspot, I can pay as I go and never have to worry about contracts or commitments again. The customer care at Skyroam has been amazing and they’ve helped me answer all of my questions quickly and efficiently. More importantly, they also have a variety of data plansto choose from. I would highly recommend this company to anyone who is looking for a on go Wi-Fi plan. 10/10 stars!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Skyroam is a provider of portable mobile Wi‑Fi hotspots and global data plans aimed primarily at travelers. The company historically sells battery‑powered hotspot devices and offers both pay‑as‑you‑go and subscription data services for international and domestic use. Consumers researching Skyroam commonly look for device reliability, coverage, pricing and customer support experiences.