Reviewers often describe dispatches that fail, long waits at the roadside, and requested help that never shows up. Many also mention denied reimbursements, surprise fees, and disputes over autorenewal or cancellations. Several say contracted providers damaged vehicles or did poor repairs. A smaller number report quick tows and full claim payments that wrapped up the situation fast.
Examples from available reviews (Jun 2021 – Mar 2026).
Tow truck never arrived and trip interruption coverage was inadequate.
“TO TOP OFF ALL THAT THE TOW TRUCK never shows up.”
Prompt motorcycle tow service with drivers arriving in about thirty minutes.
“The driver arrived in 30 minutes both times.”
Membership autorenewed despite cancellation and cancellation process was difficult.
“Only to have my membership autorenew a few weeks later.”
Tow damaged undercarriage and Good Sam denied the damage claim.
“In the process he punched a hole in the under carriage skid plate.”
Many reviews focus on dispatches that never happen or arrive very late. Callers describe providers canceling, being transferred repeatedly, and technicians showing up without the right tools or experience. A minority report fast, effective tows and large claims that were paid.
Many reviewers say they still paid out of pocket after being told the service was covered. They cite autorenew charges, cancellation fees, limited tow mileage, and reimbursements that were denied. A smaller set says the plan covered large towing bills in full.
Users describe phone menus that don’t work, long holds, and dropped calls that block timely help. A few mention app issues and printable membership cards that leave out key details. These access problems often make roadside situations harder.
Several reviewers report tow-operator damage, the wrong tires installed, or repairs that didn’t fix the problem. Claims for equipment or repair damage are often described as denied or drawn out. A few reviews mention well-managed large, complex tows and follow-up service.
Customers describe rude or unprofessional staff, conflicting answers, and refusals to escalate. Many say mileage limits, documentation needs, and claim rules weren’t explained clearly. Reviews also often mention transfers, incorrect contact details, and language barriers.
Reviews split between frequent accounts of service breakdowns and a smaller number of positive outcomes. Many say they canceled memberships or switched providers after issues weren’t resolved. A few detailed stories credit the company with handling complex claims or arranging quick tows.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Quotes shortened · As of: March 2026
Told reimbursement would cover tow but claim was denied for not calling first.
“Now I have been told my claim is denied because I didn't call them first.”
Claim denied for not keeping photos and tire, requirements were not disclosed.
“I was never told of these requirements.”
They will not tow a vehicle out of a shop if they didn't tow it in.
“they will not tow you out of a shop if they don't tow you in at first place.”
Multiple dispatch cancellations caused hours-long wait and extreme stress.
“We waited over 3 hours for a tow truck in Jacksonville FL”
Membership auto-deducted after cancellation and refund refused due to policy window.
“I have canceled their service twice, and the membership has still been auto-deducted from my account.”
Claim refused for a tire failure and reviewer paid for rescue themselves.
“Refused to pay my claim when relatively new tire came apart on interstate 10”
Promised a 15-minute tow but waited over three hours for help.
“I received confirmation that I would have a tow truck within 15 minutes.”
Dispatch tried to use a tow truck six hours away and refused local options.
“We gave them phone numbers of tow trucks close to us and the Good Sam minimum wage employee said that they wouldn't work with them.”
Advertising promised unlimited towing but reviewer calls it predatory marketing.
“THIS IS THE EXACT DEFINITION OF PREDATORY MARKETING!”
Left stranded for hours with no provider arranged to come out.
“we were left stranded for hours with no one even being set up to even come out.”
Filing the claim took long, agent was inept, and provider was late.
“It took 17 minutes just to make the claim by phone with a very inept agent”
They failed to provide timely towing and left them stranded overnight.
“Been waiting for FIVE hours on the side of 1-5”
Roadside assistance delayed until next day despite urgent need.
“our roadside assistance cannot get to you until tomorrow.”
Multiple call failures and no roadside help for a flat tire.
“Called Good Sam a total of 4 times, 3 of which we got hung up on.”
Incorrect contact info and long tow delay undermined trust in emergency support.
“I asked her to confirm my cell # And it was completely wrong.”
Call handler delayed dispatch and no truck arrived, so they hired a tow.
“20 minutes after the call no truck.”
Agent gave conflicting activation requirements and the reviewer requested a refund.
“I have asked Good Sam just to refund me and forget I ever contacted them”
Repeated delays and incorrect tow destination left RV unserviced.
“Was told would be there at 3p., then 6 pm, then 11 pm.”
Auto-renewal attempts despite system not recognizing member number.
“The Good Sam system does not recognize our member number.”
They quoted excessive tire costs and were slow to respond.
“they quoted us the cost of 4 tires for one.”
They refused timely weekend RV mechanical help, leaving seniors stranded.
“mechanics do not typically work on weekends.”
Calls transferred and repeated multiple times, resulting in no timely tow.
“the call went to another country”
Tire protection claim denied due to agent error, prompting cancellation.
“it was denied because the customer support person accidentally used my roadside assistance plan number”
They sent an unqualified roadside worker who couldn't fix the RV slide-out.
“He knew absolutely nothing about class A RV's.”
They denied a large towing claim and provided poor claim handling communications.
“Fee's for services that are contacted outside of our program are not reimbursable.”
They repeatedly auto-charged and refused refund despite immediate contact.
“Kept charging credit card with auto renew even though we called”
They failed to arrange paid towing and then stopped responding to calls.
“my vehicle still has not been towed.”
Provider arrived unequipped, refused to help, leaving camper vulnerable and damaged.
“he out right refused saying the guy that pays him told him no”
They canceled roadside help overnight and would not replace a battery as promised.
“they don’t come out and replace batteries.”
Calls were hung up repeatedly and they provided no assistance; local shop charged for help.
“They answered the phone but hung up on me each time.”
Phone menu failures prevented any help for a flat tire.
“Selected 2. Same thing. Never got help.”
Unsubscribe and cancel functions failed and support delays frustrated the reviewer.
“I canceled the auto renewal that Good Sam sneakily put on our account.”
Representative gave conflicting refund information then hung up unexpectedly.
“we only give full refunds,”
No roadside service provided and reimbursement claim was denied.
“I had to hire a company privately to provide service.”
Multiple hang-ups and no roadside provider were arranged despite repeated calls.
“Called over 8x to get a flat tire changed”
They charged loyal customers more and offered worse pricing than competitors.
“I was paying double what a new customer pays.”
They refused service because vehicle needed repair, leaving membership wasted.
“GS refused to tow my car becasue it had been needing repair for too long (2 weeks).”
Dispatch couldn't find an equipped tow for hours, forcing out-of-pocket help.
“dispatch said they couldn’t find a truck equipped to tow our RV.”
They failed to tow for six hours, forcing a long walk to get service.
“In the middle of nowhere for 6 hours! They never came!”
They repeatedly refused to tow and reps were unresponsive.
“They keep changing their dropoff distance with me and have not towed my car twice”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Sam TravelAssist offers roadside help and travel-related services for drivers and RV owners. Membership plans cover towing, tire and battery service, lockout help, and trip interruption options. Members request assistance by phone and manage accounts online, while the company relies on contracted tow and service providers. Good Sam TravelAssist also handles claims and reimbursement requests tied to covered roadside events.