Good Sam TravelAssist
Reviews & Experiences
We've collected and analyzed customer feedback for Good Sam TravelAssist to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2021 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: consumeraffairs.com (200) · Quotes shortened · As of: February 2026
They provided towing and storage but contact delays detracted from experience.
“GS, paid $900 to pick me up and put my MH in a safe place”
Promotional discount email conflicted with customer status and was not honored.
“I received an email offering a discount to renew my roadside assistance for 50 % discount.”
They auto-renew subscriptions and used high-pressure sales tactics, reviewer warns.
“they automatically renew your subscription”
Service was repeatedly transferred among tow companies, resolving only late afternoon.
“Pawned off 4 times to 4 different tow companies.”
After hours of waiting and dropped calls, roadside help still didn't arrive promptly.
“Been sitting here for going on 4 hours. They told me it'd be 25 minutes.”
They dispatched distant trucks leading to a 25-hour wait and repeated callbacks.
“25 hours waiting on a tow.”
Coverage limited tow distance forced a costly 30-mile tow at high expense.
“they will tow you to the nearest service provider "as long as it is within Two Miles.”
Reviewer calls service a scam and switched to another roadside program.
“Dealing with Good Sam is like playing Russian Roulette with more bullets!”
Trailer was damaged after tow and their claims process denied responsibility.
“Agero...denied our claim saying I towed it before I reported the damage”
Tow damaged undercarriage and Good Sam denied the damage claim.
“In the process he punched a hole in the under carriage skid plate.”
Long hold times, transfers, no tow arrival, and full charge by tow company.
“You will be on the phone for hours and hours while they repeat the same info over and over again.”
Tire protection claim denied because damage cause couldn't be determined.
“Put in a claim & it was denied. They said they couldn't tell how the tire got damaged because it was shredded.”
RV lost to fire and claim processing has been an ongoing nightmare.
“My RV a full time home burned to the ground.”
They failed to help twice, offered insufficient refund, and delayed payment.
“they offered a $100 refund”
They repeatedly dropped the claim and failed to arrange timely repairs for trailer.
“they had dropped our claim and left us sitting on the side of a road waiting for help”
Poor call connections and no timely assistance forced neighbors to help.
“connected to foreign country with static and someone who barely spoke English.”
They delayed service, later said not covered, and left reviewer to pay for quick local tow.
“You are not covered," must pay in cash and it will be 2-3 hrs.”
After many hours no help; network couldn't support 24/7 claims.
“All it pays for is them to send you someone.”
Misrouted tow requests and language issues caused hours of delay and wrong vehicles.
“5 different companies came out with the wrong tow vehicle”
Policy canceled without notice, leaving them stranded and denied roadside help.
“my policy had been cancelled, because I abused my membership by using it too many times.”
Tow operators caused damage and took excessively long to arrive.
“loaded my van backwards causing damage to my vehicle”
Technician lacked proper tools and damaged lug nuts and rim.
“he grabs my battery, powered impact wrench and rounds off one nuts”
Local tow cost far less and Good Sam overcharged significantly.
“That was $100 LESS THAN GOOD SAM’s Towing Charge.”
Paid fee but Good Sam failed to obtain a tow.
“Charged me $93 and still unable to obtain tow.”
They refused to let me speak with a supervisor about issue.
“They didn't give me an opportunity to discuss with a supervisor”
No help arrived during extreme heat and reimbursement was denied.
“they said there was no one to help.”
Contracted provider installed or forced incorrect tires and refused claims.
“The company refuses to accept tire claim”
Paid for tire repair, canceled policy, then was still charged.
“since I used the service once that the entire year will remain in place.”
Promised towing for fuel issue but failed to dispatch timely help.
“I am so disgusted with their empty promises and texts saying "we are escalating this for you”
Denied reimbursement because reviewer lacked cell signal to call first.
“NO CELL SIGNAL. They didn't care.”
Waited 14 hours with repeated assurances, then had to get tire replaced.
“sat on the side of i20 for 14 hours waiting”
Tire reimbursement only covers original tires and requires returning worn tires.
“only the original tires to the unit are covered, not replacement tires.”
Stranded over a day, paid for replacement tires and awaited reimbursement.
“After sitting on the shoulder of I10 outside Tallahassee Fl for 12hrs”
Supervisor refused immediate refund and offered a slow mailed check instead.
“she told me my refund would be on a check and not go out for 3-4 days”
Took 24 hours to secure Class A RV tow but they paid eventually.
“it took 24 hours to convince them that there was only a couple of tow companies”
Was not informed of restrictive policy changes before renewal.
“I was NEVER informed of the change in the policy”
Left family stranded for hours with repeated false arrival estimates.
“left my parents stranded on the side of dangerous canyon road for over 7 hours.”
No timely response for nearly 24 hours; switched coverage to AAA.
“almost 24 hours later no one texted back”
Denied coverage for repair despite documentation and third-party support.
“Good Sam refused, even after getting all of the documented information”
Unable to get timely tow and refused to cover appropriate destination.
“Was not able to provide towing provider for over 12 hours”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Good Sam TravelAssist
We've collected and analyzed customer feedback for Good Sam TravelAssist to provide you with unbiased insights.