Good Sam TravelAssist
Reviews & Experiences
We've collected and analyzed customer feedback for Good Sam TravelAssist to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2021 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: consumeraffairs.com (200) · Quotes shortened · As of: February 2026
Service dispatched and towed vehicle within about three hours.
“It was on the hook within 3 hours”
Good Sam denied coverage; state employee helped instead.
“Good Sam would cover no part of the claim.”
Texts promised help but no one arrived; customer fixed tire themselves.
“Never got a text, didn't get another word from Good Sam.”
RV severely damaged during tow and claim unresolved for months.
“my RV to be a heap of trash”
Membership canceled after using service twice and charged extra for tow.
“they cancelled me and said I used it too much.”
Damage claim unresolved and customer service ignored contacts.
“They never return calls or emails.”
Extended warranty claim denied shortly after purchase.
“went to file a claim and was denied.”
Charged extra for destination and experienced long wait times.
“Charged me for a tow and charged me extra”
Scheduled paid tow but received repeated missed callbacks and delays.
“I will NOT be renewing my $225 Platinum Complete Roadside Assistance.”
Company charged extra for previously covered tow and provided poor service.
“Good sam decided to charge additional $93 for that same tow”
Long wait and inadequate roadside technician left customer to finish repairs.
“NO AIR COMPRESSOR!”
Good Sam covered large towing and handled follow-up flat tire tow.
“COVERED THE ENTIRE $2800!!!”
Insurance claim denied for alleged lack of maintenance despite evidence.
“says the roof was not maintained”
Account canceled for exceeding usage despite following instructions.
“they dropped us for "your utilization falls outside our normal guidelines".”
Repeated claim submissions met with denials and no follow-up.
“It was denied for no receipts, after they did not even reach out to me.”
Long waits, no assistance, and refusal to refund short contract.
“When I tried to cancel contract which was 2 weeks old, agent said no refund because charges exceeded 153$.”
Waited hours with no resolution and only offered restart in queue.
“it is now 4:05pm and I am still waiting.”
Delayed response but Good Sam eventually arranged tire repair with supervisors' help.
“One supervisor kept in constant contact until the job was done.”
Poor dispatching and long waits led customer to use local company.
“We are still working to secure service for your vehicle.”
Over five-hour wait with repeatedly changing ETAs and poor service.
“It's been over 5 hours.”
Company charged then canceled membership and delayed pro-rated refund.
“Now I am waiting for a pro-rated refund that will take 4 weeks.”
Calls dropped and no callback; customer resolved problem themselves.
“His phone quit and I never got called back.”
Membership canceled after three uses and charged fees for tows.
“Good scam has since canceled our policy stating that we exceeded the average usage.”
Long dangerous wait, inconsistent mileage limits, and misleading advertising.
“I waited almost 5 hours in 98 degree weather.”
No local service available and long hold times prevented assistance.
“they keep telling us there's no mechanic in the area there's no trucks in the area.”
Towed only after demanding payment; claim later denied with poor follow-up.
“no tow dispatch could happen without credit card payment to good Sam of $191.00”
Unable to file claim; account unrecognized and stranded for hours.
“my account which now is not recognized by Good Sam.”
Poor coordination led to multi-day delay before a tow was dispatched.
“they said my file showed that the tow company told them they could not do the tow”
Providers lacked tools and reimbursement denied for independent tow.
“They dispatched someone 11/2 hours away who didn’t have tools.”
Heavy delays and benefits not provided despite expensive coverage purchase.
“14 hours for a wrecker to show up”
No timely response; waited hours and paid out-of-pocket.
“Good luck getting them to even answer the phone much less actually show up.”
Authorized to use own mechanic but reimbursement was denied twice.
“They denied it stating that I had to call and use their mechanic”
Claims denied for using a repair shop instead of waiting for mobile mechanic.
“they declined my claim because I actually went into a physical shop”
Membership restrictions forced to use company-selected shops and refunds refused.
“it has to be the service center THEY choose”
No mobile mechanics available for multiple incidents; membership deemed worthless.
“We were told they didn’t have any mobile mechanics available!”
Tow canceled over payment dispute and communication failures prolonged wait.
“We have not been towed since our initial call on Tuesday.”
Technician left after unsafe spare installation and customer lost membership fee.
“The tech put the donut spare on the front passenger side and left”
Repeated promises but tow arrived after 13.5 hours, very disappointed.
“we have to sit beside the side of a very busy interstate for 13 1/2 hours.”
Account flagged and canceled; reimbursement denied despite service issues.
“Now I have a red flag on my account with them”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Good Sam TravelAssist
We've collected and analyzed customer feedback for Good Sam TravelAssist to provide you with unbiased insights.