Reviewers often describe dispatches that fail, long waits at the roadside, and requested help that never shows up. Many also mention denied reimbursements, surprise fees, and disputes over autorenewal or cancellations. Several say contracted providers damaged vehicles or did poor repairs. A smaller number report quick tows and full claim payments that wrapped up the situation fast.
Examples from available reviews (Jun 2021 – Mar 2026).
Tow truck never arrived and trip interruption coverage was inadequate.
“TO TOP OFF ALL THAT THE TOW TRUCK never shows up.”
Prompt motorcycle tow service with drivers arriving in about thirty minutes.
“The driver arrived in 30 minutes both times.”
Membership autorenewed despite cancellation and cancellation process was difficult.
“Only to have my membership autorenew a few weeks later.”
Tow damaged undercarriage and Good Sam denied the damage claim.
“In the process he punched a hole in the under carriage skid plate.”
Many reviews focus on dispatches that never happen or arrive very late. Callers describe providers canceling, being transferred repeatedly, and technicians showing up without the right tools or experience. A minority report fast, effective tows and large claims that were paid.
Many reviewers say they still paid out of pocket after being told the service was covered. They cite autorenew charges, cancellation fees, limited tow mileage, and reimbursements that were denied. A smaller set says the plan covered large towing bills in full.
Users describe phone menus that don’t work, long holds, and dropped calls that block timely help. A few mention app issues and printable membership cards that leave out key details. These access problems often make roadside situations harder.
Several reviewers report tow-operator damage, the wrong tires installed, or repairs that didn’t fix the problem. Claims for equipment or repair damage are often described as denied or drawn out. A few reviews mention well-managed large, complex tows and follow-up service.
Customers describe rude or unprofessional staff, conflicting answers, and refusals to escalate. Many say mileage limits, documentation needs, and claim rules weren’t explained clearly. Reviews also often mention transfers, incorrect contact details, and language barriers.
Reviews split between frequent accounts of service breakdowns and a smaller number of positive outcomes. Many say they canceled memberships or switched providers after issues weren’t resolved. A few detailed stories credit the company with handling complex claims or arranging quick tows.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Quotes shortened · As of: March 2026
Service dispatched and towed vehicle within about three hours.
“It was on the hook within 3 hours”
Good Sam denied coverage; state employee helped instead.
“Good Sam would cover no part of the claim.”
Texts promised help but no one arrived; customer fixed tire themselves.
“Never got a text, didn't get another word from Good Sam.”
RV severely damaged during tow and claim unresolved for months.
“my RV to be a heap of trash”
Membership canceled after using service twice and charged extra for tow.
“they cancelled me and said I used it too much.”
Damage claim unresolved and customer service ignored contacts.
“They never return calls or emails.”
Extended warranty claim denied shortly after purchase.
“went to file a claim and was denied.”
Charged extra for destination and experienced long wait times.
“Charged me for a tow and charged me extra”
Scheduled paid tow but received repeated missed callbacks and delays.
“I will NOT be renewing my $225 Platinum Complete Roadside Assistance.”
Company charged extra for previously covered tow and provided poor service.
“Good sam decided to charge additional $93 for that same tow”
Long wait and inadequate roadside technician left customer to finish repairs.
“NO AIR COMPRESSOR!”
Good Sam covered large towing and handled follow-up flat tire tow.
“COVERED THE ENTIRE $2800!!!”
Insurance claim denied for alleged lack of maintenance despite evidence.
“says the roof was not maintained”
Account canceled for exceeding usage despite following instructions.
“they dropped us for "your utilization falls outside our normal guidelines".”
Repeated claim submissions met with denials and no follow-up.
“It was denied for no receipts, after they did not even reach out to me.”
Long waits, no assistance, and refusal to refund short contract.
“When I tried to cancel contract which was 2 weeks old, agent said no refund because charges exceeded 153$.”
Waited hours with no resolution and only offered restart in queue.
“it is now 4:05pm and I am still waiting.”
Delayed response but Good Sam eventually arranged tire repair with supervisors' help.
“One supervisor kept in constant contact until the job was done.”
Poor dispatching and long waits led customer to use local company.
“We are still working to secure service for your vehicle.”
Over five-hour wait with repeatedly changing ETAs and poor service.
“It's been over 5 hours.”
Company charged then canceled membership and delayed pro-rated refund.
“Now I am waiting for a pro-rated refund that will take 4 weeks.”
Calls dropped and no callback; customer resolved problem themselves.
“His phone quit and I never got called back.”
Membership canceled after three uses and charged fees for tows.
“Good scam has since canceled our policy stating that we exceeded the average usage.”
Long dangerous wait, inconsistent mileage limits, and misleading advertising.
“I waited almost 5 hours in 98 degree weather.”
No local service available and long hold times prevented assistance.
“they keep telling us there's no mechanic in the area there's no trucks in the area.”
Towed only after demanding payment; claim later denied with poor follow-up.
“no tow dispatch could happen without credit card payment to good Sam of $191.00”
Unable to file claim; account unrecognized and stranded for hours.
“my account which now is not recognized by Good Sam.”
Poor coordination led to multi-day delay before a tow was dispatched.
“they said my file showed that the tow company told them they could not do the tow”
Providers lacked tools and reimbursement denied for independent tow.
“They dispatched someone 11/2 hours away who didn’t have tools.”
Heavy delays and benefits not provided despite expensive coverage purchase.
“14 hours for a wrecker to show up”
No timely response; waited hours and paid out-of-pocket.
“Good luck getting them to even answer the phone much less actually show up.”
Authorized to use own mechanic but reimbursement was denied twice.
“They denied it stating that I had to call and use their mechanic”
Claims denied for using a repair shop instead of waiting for mobile mechanic.
“they declined my claim because I actually went into a physical shop”
Membership restrictions forced to use company-selected shops and refunds refused.
“it has to be the service center THEY choose”
No mobile mechanics available for multiple incidents; membership deemed worthless.
“We were told they didn’t have any mobile mechanics available!”
Tow canceled over payment dispute and communication failures prolonged wait.
“We have not been towed since our initial call on Tuesday.”
Technician left after unsafe spare installation and customer lost membership fee.
“The tech put the donut spare on the front passenger side and left”
Repeated promises but tow arrived after 13.5 hours, very disappointed.
“we have to sit beside the side of a very busy interstate for 13 1/2 hours.”
Account flagged and canceled; reimbursement denied despite service issues.
“Now I have a red flag on my account with them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Sam TravelAssist offers roadside help and travel-related services for drivers and RV owners. Membership plans cover towing, tire and battery service, lockout help, and trip interruption options. Members request assistance by phone and manage accounts online, while the company relies on contracted tow and service providers. Good Sam TravelAssist also handles claims and reimbursement requests tied to covered roadside events.