Reviewers often describe dispatches that fail, long waits at the roadside, and requested help that never shows up. Many also mention denied reimbursements, surprise fees, and disputes over autorenewal or cancellations. Several say contracted providers damaged vehicles or did poor repairs. A smaller number report quick tows and full claim payments that wrapped up the situation fast.
Examples from available reviews (Jun 2021 – Mar 2026).
Tow truck never arrived and trip interruption coverage was inadequate.
“TO TOP OFF ALL THAT THE TOW TRUCK never shows up.”
Prompt motorcycle tow service with drivers arriving in about thirty minutes.
“The driver arrived in 30 minutes both times.”
Membership autorenewed despite cancellation and cancellation process was difficult.
“Only to have my membership autorenew a few weeks later.”
Tow damaged undercarriage and Good Sam denied the damage claim.
“In the process he punched a hole in the under carriage skid plate.”
Many reviews focus on dispatches that never happen or arrive very late. Callers describe providers canceling, being transferred repeatedly, and technicians showing up without the right tools or experience. A minority report fast, effective tows and large claims that were paid.
Many reviewers say they still paid out of pocket after being told the service was covered. They cite autorenew charges, cancellation fees, limited tow mileage, and reimbursements that were denied. A smaller set says the plan covered large towing bills in full.
Users describe phone menus that don’t work, long holds, and dropped calls that block timely help. A few mention app issues and printable membership cards that leave out key details. These access problems often make roadside situations harder.
Several reviewers report tow-operator damage, the wrong tires installed, or repairs that didn’t fix the problem. Claims for equipment or repair damage are often described as denied or drawn out. A few reviews mention well-managed large, complex tows and follow-up service.
Customers describe rude or unprofessional staff, conflicting answers, and refusals to escalate. Many say mileage limits, documentation needs, and claim rules weren’t explained clearly. Reviews also often mention transfers, incorrect contact details, and language barriers.
Reviews split between frequent accounts of service breakdowns and a smaller number of positive outcomes. Many say they canceled memberships or switched providers after issues weren’t resolved. A few detailed stories credit the company with handling complex claims or arranging quick tows.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Quotes shortened · As of: March 2026
After long membership, company tried to charge extra for reasonable tow distance.
“Good Sam wanted to tow the Jeep across the street to a muffler shop.”
Advertised unlimited tows but restricts destinations and demands extra fees.
“They advertise they give "unlimited tows" with "unlimited" miles”
Long service delays and poor access to help prompted cancellation.
“Long delays in service, often losing tickets, difficult to access help.”
Towing request sent incorrectly and coverage denied, leading to paid tow.
“the first one sent the towing request to the wrong company.”
Policy excludes acts of God and left reviewer stranded without guidance.
“does not cover any acts of God...no towing if stuck in snow or ice or mud or floods”
Promised tow and texts failed; membership canceled without refund resolution.
“That was the last communication from Good Sam Roadside Assistance.”
Wrong tire brand installed and claim handling was rude and inadequate.
“brought out the wrong brand of tire (in the dark of night)”
Mechanic was unprepared, left scene, and supervisor follow-up never occurred.
“he puts the spare on, to realize it's flat.”
App tow options were unsuitable and customer service later denied claim.
“The app gave me 4 choices of places to have my car towed.”
Unlimited tow promise contradicted by restrictions and extra fees.
“Good Sam DOES NOT provide Unlimited tow mileage as they state”
Initially refused trailer tow then charged $630 for a short move.
“They charged me $630.00 to tow my trailer 1 1/2 miles to the KOA.”
Long waits, restrictive mileage limits, and unexpected extra charges blocked help.
“they have the nicest people that can’t get anything done.”
Unauthorized part order led to repeated failure and doubled repair costs.
“Without my permission, they torn the van apart, ordered a part and THEN called me”
Abandoned during coach breakdown causing large out-of-pocket expenses and delays.
“GoodSam abandoned me for several days”
Received a smaller refund than expected and confusing explanations.
“They then told me I would not be getting the $54.95 back but $45.89.”
Repeated long waits, unfulfilled help, and denied refunds frustrated reviewer.
“Be prepared for a long long wait for any help to come.”
Unexpected $50 administrative fee applied to cancel extended service plan.
“There is a $50 administration fee to cancel.”
Account issues and long waits left reviewer stranded for nine hours.
“For the first 3 hours, they couldn’t find our account but offered for $300 to get us a tow.”
Company lacked mobile mechanics in region; reviewer forced to find own help.
“We only have one in our network and we don't have any other mobile mechanics in our network in all of Southern California”
Reviewer felt repeatedly misled and denied coverage after long delays.
“They are a SCAM”
Waited eight hours with department transfers and extra towing fees demanded.
“waited 8 hours for them to arrive!!”
Long wait and uncaring technician left reviewer stranded in extreme heat.
“EXTREMELY LONG WAIT, Horrible, Horrible experience.”
Poor location handling and a three-hour wait forced private tow payment.
“I waited for 3 hours and I never got any texts”
They provided lockout assistance and a large RV tow successfully twice.
“Both times they came through just fine.”
Four-hour wait on a major highway with repeated delay notifications.
“I have been waiting for 4 hours now”
Promised tow in morning never arrived during extreme heat; service ended.
“After four hours we were told none was available but would be there at 0800”
Coverage limited to specific locations, preventing simple roadside air service.
“The only roadside coverage they provide is towing the RV to the closest 'Camping World”
Company ceased assistance and left reviewer to dispute overcharged repairs.
“Good Sam washed their hands off the deal”
Multiple order errors and long delays forced private tow and cancellation.
“Good Sam provided the worst service I have received from any company in my life.”
Long waits, wrong addresses, and unprofessional subcontractors repeatedly caused failures.
“5-6 hour wait times.”
Paid for top-tier towing but had to pay out-of-pocket for tows.
“they will only cover towing up to 5 miles.”
Company canceled my subscription because towing costs increased.
“they were canceling my subscription because the cost to tow was greater.”
Multiple long waits and no-shows for requested roadside assistance.
“no show after 4 hours.”
Reimbursement denied because caller couldn't phone Good Sam without cell service.
“Reimbursement denied because I didn't call Good Sam first.”
Long delays and poor communication forced customer to find help themselves.
“Good Sam's roadside assistance is a joke.”
Multiple breakdowns, long delays, and denied claim for tires.
“The worst roadside assistance service I have ever had.”
Stranded for over a day due to slow towing and dispatcher errors.
“I was on the side of the road for 1 1/2 days”
Membership canceled after using service multiple times within one year.
“Good Sam cancelled my membership after the first year”
Told unlimited towing is to closest shop; refund denied after service.
“unlimited distance applies to the closest shop.”
Unable to reach assistance; long waits and unanswered calls.
“did not answer or return a phone call to their 800# for assistance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Sam TravelAssist offers roadside help and travel-related services for drivers and RV owners. Membership plans cover towing, tire and battery service, lockout help, and trip interruption options. Members request assistance by phone and manage accounts online, while the company relies on contracted tow and service providers. Good Sam TravelAssist also handles claims and reimbursement requests tied to covered roadside events.