Customer reviews for BudgetPetCare show a strong pattern of value and repeat use: many reviewers cite lower prices, loyalty perks and long-term purchases of flea/heartworm medications. Product effectiveness and reliable orders are repeatedly mentioned by satisfied customers, and several note convenient features like auto-ordering. However, a minority of reviews report significant issues: one reviewer said orders shipped from China caused long delays, and another described unresolved account and auto-order credit problems and broken chat/email responses. If fast, transparent shipping and account controls are a priority, check shipping origin and auto-order settings before ordering; if low cost and recurring medication supply are the main priorities, many reviewers report positive experiences.
Examples from available reviews (May 2016 – Feb 2026).
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Most reviewers describe helpful, responsive customer support and vet-advice availability; a small number report unresolved service issues.
Reviews frequently highlight lower prices, discounts and loyalty perks; many customers emphasize consistent savings on flea/heartworm meds.
Customers report an easy-to-navigate site, tracked/on-time shipping and auto-order convenience; some mention slow international delivery or account problems.
Several reviewers state products match expected brand quality and effectiveness for flea, tick and heartworm treatments.
Many customers praise tracking and staff responsiveness; a minority report unclear delivery timelines, origin notices or broken chat/email channels.
Most reviewers describe repeat buying and satisfaction with price and service; a few report delivery delays or account/service disputes.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer alleges fraudulent Norton email and unauthorized charges; poor service.
“They are using fake Norton logo with two fake Norton phone numbers!”
Orders contained region-specific medications that allegedly don't protect US pets.
“The medications do not protect your pets in the United States.”
Orders arrived in 1–2 weeks; product matches US and offered much lower price.
“I paid less for 3 tablets than I pay for 1 here in the US!”
Long-time customer praises selection, low prices, and helpful service.
“lower costs than chain retail stores and online competition”
Customer reports timely service and great value.
“They're always timely and a great value!”
Reviewer praises low prices and timely, tracked shipping.
“You can’t beat the prices and the shipping is always tracked and on time.”
Long-time customer uses auto-order for medications and praises service.
“I love the ability to put my order on auto order so I always have product on hand.”
Customer says items arrive in about two weeks and prices are great.
“Items arrive in about two weeks and the prices are great!”
Long-time user praises product quality, low prices, and excellent service.
“all the products are top quality”
Competitive pricing; order arrived as promised though shipping was slow.
“Shipping was a bit slow as the item was shipped from Canada”
Customer upset about lack of China origin disclosure and long delivery.
“They do not inform customers in advance that orders are shipped from China”
Reviewer praises consistently great customer service and low prices.
“Their customer service has always been great and so are their prices.”
Customer buys vet meds at much lower cost than vet.
“at a fraction of the cost at the vet, Budgetpetcare is AWESOME!!!!!”
Reviewer finds website easy to use, with deals and prompt shipping.
“Their website is easy to navigate and they always have deals and coupons available.”
Reviewer gets identical meds for less, praises service resolving order issue.
“The meds are identical to those sold in the US but are from Europe”
Reviewer saves money by ordering treatments instead of expensive vet visits.
“What’s so good with this company is I can order when they take their one pill and have it in before they are due.”
Easy website navigation and timely order receipt.
“Easy to navigate and to find needed items.”
Customer reports poor service, account issues, and lost credits.
“I lost $27 of credits.”
Customer trusts product quality and pricing, uses auto-order with on-time shipping.
“Their quality and pricing are always great.”
Buyer gets best prices and special deals, highly recommends.
“when you order four packages, you get two for free”
Reviewer praises loyalty program and competitive pricing with redeemable points.
“Their loyalty program is the best in the business.”
25-year customer praises quick orders and continued good service.
“I have been ordering from Budget Pet Care for over 25 years”
Reviewer finds shopping easy, prices reasonable, and service helpful.
“it's always very easy to shop, Also price is reasonable.”
Reviewer finds Budget PetCare convenient with better prices for rescue group.
“I find Budget PetCare very convenient, and the prices are better than most other places.”
Longtime customer cites reliability, affordability, and proactive stock communication.
“Always reliable and affordable. I have been a customer for years”
Buyer purchases preventatives for many animals and vet accepts boxes and receipts.
“I buy my heart worm preventative and flea preventatives for my three dogs and six cats.”
Received product not intended for US use and initiated return.
“it is a valid product, but not for use in the USA.”
Poor communication and tracking; uncertain product origin from Singapore.
“I did finally get an email with a tracking number they said was for USPS but it was not valid.”
Great selection, prices, and prompt customer service over four years.
“Great selection of products and fantastic prices!”
Customer complains about no origin disclosure and long delivery risking pet health.
“There is absolutely nothing on the website to tell you that these products are coming from China”
Supportive, professional associates who address problems promptly.
“Their associates are very professional, knowledgeable, and kind.”
Same products for much lower prices; wait time manageable if planned.
“This company provides the same product for much lower prices than at the vet.”
Consistently good service with prompt responses and reliable deliveries.
“I have ALWAYS received good service.”
Reviewer believes medication is fine but warns to test for heartworm first.
“Just fine.”
Buyer says product differs and failed to control condition; warns against company.
“it is NOT the same, it does NOT control it”
Package delivered 50 miles away; first-time customer demands full refund.
“package was delivered in a city 50 miles away from my address.”
Shipped from Singapore, long delay, and suspicion about legitimacy.
“It shipped from Singapore.”
Received counterfeit product in different packaging and unsafe for use.
“Ordered ** and received a counterfeit product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BudgetPetCare is an online pet-supplies retailer that sells medications and preventative treatments for dogs and cats. People researching the company typically seek details on pricing, shipping timelines, product authenticity, and customer support. This analysis summarizes verified customer reviews to help consumers evaluate BudgetPetCare’s service, value, and buying experience.