Many customers single out specific writers for quick turnaround, clear edits, and strong resumes. Reviewers often mention responsive communication and polished final files. Others describe inaccurate or error-filled work and say the guarantee was denied. Price comes up in both the praise and the complaints.
Examples from available reviews (Oct 2022 – Mar 2026).
Shelly delivered ATS-optimized documents quickly under a tight deadline.
“Shelly delivered my resume draft the next day”
Shelly delivered three professional products and was responsive.
“My resume writer Shelly, was extremely professional, responsive and courteous.”
Service didn't deliver promised interviews and felt not worth the money.
“Resume Zest is not worth the money”
They refused to honor the guarantee after poor resume revisions.
“Absolute scam of a service.”
Many reviews mention on-time delivery and professionally formatted resumes from named writers. Several others say the documents had errors or didn’t reflect their feedback. The word "service" itself shows up only rarely.
Some customers say the higher price came with impeccable work and felt worth it. Multiple low-rating reviews call it overpriced and not worth the fee. Value complaints connect directly to perceived quality problems.
Many reviews describe an easy process, several revision rounds, and help turning transferable skills into resume language. A smaller group calls the experience draining and says expectations weren’t met. Several reviewers also speak positively about LinkedIn and resume usability.
Many reviewers praise polished, ATS-friendly resumes and tighter, more concise structure. Several flag inaccurate content, ignored changes, and flawed final documents. Positive feedback often points to clean formatting and measurable accomplishment statements.
Most reviews highlight quick, clear, and attentive communication from writers. People mention useful consultations and fast replies during revisions. A smaller set links poor results to slow responses or feedback that wasn’t addressed.
Overall feedback splits between very satisfied customers who credit individual writers and sharply dissatisfied customers who cite errors and disputes over the guarantee. High ratings tend to focus on responsiveness and polished documents. Low ratings stress the cost and a refusal to fix poor work.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Emily made the process smooth and delivered spectacular results.
“Emily is so awesome to work with!”
Shelly delivered three professional products and was responsive.
“My resume writer Shelly, was extremely professional, responsive and courteous.”
Service didn't deliver promised interviews and felt not worth the money.
“Resume Zest is not worth the money”
They were prompt, responsive, and provided professional documents.
“Everything was first class!”
Shelly delivered ATS-optimized documents quickly under a tight deadline.
“Shelly delivered my resume draft the next day”
Shelly improved my resume and boosted my chances against ATS.
“Shelly was terrific--responsive, professional, and honest.”
Shelly understood and effectively presented over 33 years' experience.
“My experience was top-notch”
Shelly gathered documents, revised multiple times, and produced useful drafts.
“She went through several rounds of revisions”
Shelly was transparent, attentive, and made me hopeful about job hunting.
“She was very nice, asked such insightful questions”
Shelly handled a major career pivot with patience and professional collaboration.
“She handled it exceptionally well.”
Shelly listened, clarified feedback, and delivered quickly.
“She listened to my painpoints”
Shelly Roble provided an amazing, highly recommended experience.
“Shelly Roble was amazing, highly recommended”
Shelly did excellent work and produced a great resume.
“My resume looks great!”
Marsha restructured my resume into a cleaner, professional, transferable format.
“giving it a cleaner, more concise and professional look”
The end result improved my resume; LinkedIn copy was easy to use.
“The LinkedIn document was very much worth it as well.”
Shelly's impeccable work justified the higher cost for me.
“her work product was impeccable.”
Shelly was knowledgeable and provided sensible suggestions during holidays.
“Working with Shelly was great as we navigated PTO during the Holiday season.”
I paid much but received average work and an exhausting process.
“Too expensive for the quality of work”
Lori helped translate transferable skills and made the process easy.
“I could not have written anything NEARLY as good as what she wrote for me.”
A phone consultation with Emily clarified experiences and improved my resume.
“Phone consultation game changer!”
Lori understood my goals, explained steps, and delivered on time.
“she explained every step, was open to my feedback and was on time”
Service produced inaccurate, error-prone work and ignored feedback.
“the experience was fraught with issues”
They were prompt, responsive, and provided professional documents.
“Everything was first class!”
The writer understood my goals, explained steps, and delivered on time.
“I am very happy with all of the products and can't believe what I learned along the way.”
The service repeatedly ignored feedback and produced flawed deliverables.
“Riskily incompetent resume guidance”
They refused to honor the guarantee after poor resume revisions.
“Absolute scam of a service.”
The writer was thorough, responsive, and delivered an updated resume within 48 hours.
“had my updated resume with 48 hours.”
The writer synthesized my information into an extremely well-written resume.
“The resume I received was extremely well-written and cohesive.”
They converted military experience into measurable corporate accomplishments.
“Working with ResumeZest was a phenomenal experience.”
ResumeZest transformed my resume quickly with little back-and-forth.
“The process was easy and quick”
I received timely, comprehensive service from an experienced professional.
“I received truly great, timely and comprehensive service.”
I recently used ResumeZest's professional resume writing services and I must say that it was an excellent experience. The website is user-friendly, and the entire process of creating a new resume was straightforward, efficient, and hassle-free.
The team of certified writers have immense knowledge on almost 75+ industries which helped them create a captivating & impressive 5-star upgraded version of my previous dull resumes which didn't attract much attention in various job offers i applied before.
Their communication throughout the whole process was very polite,straightforward & patient with me as i asked few questions.They called me for an extensive yet stress-free interview where they discussed all relevant aspects about my achievements,future endeavors etc to grasp every important detail related to crafting the perfect extention of myself in paper work(A.K.A My CV :))
In no time at all, I had a consolidated,and professionally designed career acceleration document that highlighted my skills,glimpses form past experiences,relevant qualifications,certificates & other accommplishments on paper unparalleled to any conventional way.
Overall I was thoroughly impressed with ResumeZest's professionalism, quality writing service,efficient turn around times & amazing customer support throughout the journey.No matter what industry or profession you are apart choosing their service will not be something that you'll ever regret! Trust Them!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ResumeZest is a resume writing service that creates resumes, cover letters, and LinkedIn profile content for job seekers. It works with clients at different career stages to produce tailored application documents. Offerings include drafting, editing, and ATS-focused, keyword-driven formatting. ResumeZest lists professional writers who build accomplishment-based resumes and materials for industry-specific roles.