Reviews Analyzed
21
We Collect & Analyze Reviews
ResumeZest
Experiences & Reviews
ResumeZest is a professional resume-writing service that produces resumes, cover letters and LinkedIn profile copy for job seekers. It operates as a paid service with individual writer assignments, revision rounds, and optional expedited delivery. People searching reviews typically look for evidence of resume effectiveness, writer expertise, turnaround times, and customer support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers describe experienced writers who tailor documents to backgrounds; a small number report unmet guarantees or weak writer skill.
Share of mentions
Strong
20%
💰
Value for money
Some users say the cost was justified by improved documents; others report high prices with limited value or unresolved refunds/guarantees.
Share of mentions
Mixed
6%
⚡
User experience
Reviewers often describe a structured process with phone consultations and multiple revisions; a few found the process tiring or ineffective.
Share of mentions
Strong
20%
🔧
Product quality
Many cite clear, ATS-friendly resumes and useful LinkedIn copy; a minority report inaccuracies, fluff, AI-flagging or irrelevant content.
Share of mentions
Strong
18%
📞
Communication
Most reviewers report prompt, patient writers and clear consultation; a minority describe ignored feedback and slow or unresolved exchanges.
Share of mentions
Strong
17%
⭐
Overall experience
Overall impressions are largely positive about improved materials and confidence; several detailed negative reports point to quality and outcome issues.
Share of mentions
Strong
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – October 2025).
Riskily incompetent for those wanting professional resume guidance
"Writing this to help/warn people who are hopeful about this service before they consider purchasing. I invested $378 in ResumeZest for their resume an..."
Jackson Carson
Trustpilot
Oct 01, 2025
Featured for: Detailed negative: multiple quality issues
If I Could Give Negative Stars I Would
"Resume Zest is not worth the money and they do not hold to their 60-day interview guarantee. I have been applying for roles for 90+days and have had o..."
Not Happy
Trustpilot
Oct 01, 2025
Featured for: Negative: unmet interview guarantee
Excellent Support with Fast Turnaround When It Mattered Most
"I recently worked with ResumeZest on a resume, cover letter, and LinkedIn profile through their Premium package. I was assigned to Shelly, who was res..."
Kasra
Trustpilot
Oct 01, 2025
Featured for: Positive: ATS-optimized, fast turnaround
ResumeZest - Lori Evans
"I had never used a resume writing service before. After many months of job searching, I knew that I needed help. After filtering to just a few service..."
Vincent
Trustpilot
Oct 01, 2025
Featured for: Positive: thorough process, multiple products
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Not Happy
trustpilot.com
Oct 01, 2025
If I Could Give Negative Stars I Would
Resume Zest is not worth the money and they do not hold to their 60-day interview guarantee. I have been applying for roles for 90+days and have had o...
L
Larry L. Brown
trustpilot.com
Oct 01, 2025
Everything was first class!!!
Everything was first class! They were prompt and available in terms of addressing my requests. Shelly was wonderful - personable and professional. She...
K
Kasra
trustpilot.com
Oct 01, 2025
Excellent Support with Fast Turnaround When It Mattered Most
I recently worked with ResumeZest on a resume, cover letter, and LinkedIn profile through their Premium package. I was assigned to Shelly, who was res...
A
Andrew
trustpilot.com
Oct 01, 2025
Positive experience, worth the money
Shelly was terrific--responsive, professional, and honest. The end product was a vast improvement over my ex...
A
Al
trustpilot.com
Oct 01, 2025
My experience was top-notch
My experience was top-notch, Shelly took the time to understand where I was in my career and most importantly, where I wante...
C
Cathy Higgins
trustpilot.com
Oct 01, 2025
Thorough process for nuanced situation
Shelly provided information about the process, gathered all relevant documents, and produced a great draft version. She went through several rounds of...
L
Laura Brown
trustpilot.com
Oct 01, 2025
Why did I wait so long?!!
I've been writing and rewriting my resume, cover letter and LinkedIn profile for way too long with no responses from employers. I finally gave up and...
V
Victoria Nelson
trustpilot.com
Oct 01, 2025
Recommend Shelly for the hardest resume writing gigs!
Shelly had a particularly challenging assignment with me, as I’m undergoing a major career pivot and my resume required significant interpretation and...
P
Phillip Derby
trustpilot.com
Oct 01, 2025
Shelly was wonderful
I worked with Shelly. She listened to my painpoints, clar...
J
Justin Song
trustpilot.com
Oct 01, 2025
Great Experience
Shelly Roble was amazi...
A
AC
trustpilot.com
Oct 01, 2025
Excellent
Shelly did an excellent job. Could not ha...
j
jill marie
trustpilot.com
Oct 01, 2025
5 stars
Resume Zest's process was straight forward, and customer service was helpful and responsive. Marsha restructured my resume, giving it a cleaner, more...
M
M.K
trustpilot.com
Oct 01, 2025
Very helpful
Very helpful. The end result is so much better than anything I could've done. I think it would be quicker to get through the review process if there w...
M
Mike Rahl
trustpilot.com
Oct 01, 2025
The experience with Shelly was amazing
The experience with Shelly was amazing! She was courteous, prompt, intuitively understood what my objectives were, and her work product was impeccable...
B
Bernard
trustpilot.com
Oct 01, 2025
Working with Shelly was great as we…
Working with Shelly was great as we navigated PTO during the Holiday seaso...
D
Daniel
trustpilot.com
Oct 01, 2025
Too expensive for an average work and an exhausting process
Too expensive for the quality of work: I paid 627 USD for an average work, plus the process was exhausting. After multiple emails with the ResumeZest...
G
Gia Donahoe
trustpilot.com
Oct 01, 2025
I was assigned to Lori Evans as my…
I was assigned to Lori Evans as my resume write. I was a teacher trying to transition into sales/medical sales and Lori was so helpful. Resume writing...
D
DaShaunn Woolard
trustpilot.com
Oct 01, 2025
Phone consultation game changer!
Phone consultation game changer! I really enjoyed working with Emily and having a phone consultation to describe my previous experiences. She was able...
V
Vincent
trustpilot.com
Oct 01, 2025
ResumeZest - Lori Evans
I had never used a resume writing service before. After many months of job searching, I knew that I needed help. After filtering to just a few service...
J
Jackson Carson
trustpilot.com
Oct 01, 2025
Riskily incompetent for those wanting professional resume guidance
Writing this to help/warn people who are hopeful about this service before they consider purchasing. I invested $378 in ResumeZest for their resume an...
Conclusion
Reviewers frequently praise ResumeZest for responsive writers, a structured consultation process, and documents described as industry-relevant or ATS-friendly. Multiple reviewers named individual writers and highlighted timely drafts and usable LinkedIn copy as concrete benefits. However, several 1-star reviews report unresolved accuracy issues, perceived low quality, AI-flagging concerns, or unmet guarantees and poor outcomes. Consumers should weigh the common positive reports about tailored drafts and communication against the specific negative reports about accuracy and value when deciding to purchase; request clear revision terms and samples before buying.