Reviewers frequently praise ResumeZest for responsive writers, a structured consultation process, and documents described as industry-relevant or ATS-friendly. Multiple reviewers named individual writers and highlighted timely drafts and usable LinkedIn copy as concrete benefits. However, several 1-star reviews report unresolved accuracy issues, perceived low quality, AI-flagging concerns, or unmet guarantees and poor outcomes. Consumers should weigh the common positive reports about tailored drafts and communication against the specific negative reports about accuracy and value when deciding to purchase; request clear revision terms and samples before buying.
Examples from available reviews (Oct 2022 – Feb 2026).
Service produced inaccurate, error-prone work and ignored feedback.
“the experience was fraught with issues”
Service didn't deliver promised interviews and felt not worth the money.
“Resume Zest is not worth the money”
Shelly delivered ATS-optimized documents quickly under a tight deadline.
“Shelly delivered my resume draft the next day”
Lori understood my goals, explained steps, and delivered on time.
“she explained every step, was open to my feedback and was on time”
Most reviewers describe experienced writers who tailor documents to backgrounds; a small number report unmet guarantees or weak writer skill.
Some users say the cost was justified by improved documents; others report high prices with limited value or unresolved refunds/guarantees.
Reviewers often describe a structured process with phone consultations and multiple revisions; a few found the process tiring or ineffective.
Many cite clear, ATS-friendly resumes and useful LinkedIn copy; a minority report inaccuracies, fluff, AI-flagging or irrelevant content.
Most reviewers report prompt, patient writers and clear consultation; a minority describe ignored feedback and slow or unresolved exchanges.
Overall impressions are largely positive about improved materials and confidence; several detailed negative reports point to quality and outcome issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · bbb.org (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Emily made the process smooth and delivered spectacular results.
“Emily is so awesome to work with!”
Shelly delivered three professional products and was responsive.
“My resume writer Shelly, was extremely professional, responsive and courteous.”
Service didn't deliver promised interviews and felt not worth the money.
“Resume Zest is not worth the money”
They were prompt, responsive, and provided professional documents.
“Everything was first class!”
Shelly delivered ATS-optimized documents quickly under a tight deadline.
“Shelly delivered my resume draft the next day”
Shelly improved my resume and boosted my chances against ATS.
“Shelly was terrific--responsive, professional, and honest.”
Shelly understood and effectively presented over 33 years' experience.
“My experience was top-notch”
Shelly gathered documents, revised multiple times, and produced useful drafts.
“She went through several rounds of revisions”
Shelly was transparent, attentive, and made me hopeful about job hunting.
“She was very nice, asked such insightful questions”
Shelly handled a major career pivot with patience and professional collaboration.
“She handled it exceptionally well.”
Shelly listened, clarified feedback, and delivered quickly.
“She listened to my painpoints”
Shelly Roble provided an amazing, highly recommended experience.
“Shelly Roble was amazing, highly recommended”
Shelly did excellent work and produced a great resume.
“My resume looks great!”
Marsha restructured my resume into a cleaner, professional, transferable format.
“giving it a cleaner, more concise and professional look”
The end result improved my resume; LinkedIn copy was easy to use.
“The LinkedIn document was very much worth it as well.”
Shelly's impeccable work justified the higher cost for me.
“her work product was impeccable.”
Shelly was knowledgeable and provided sensible suggestions during holidays.
“Working with Shelly was great as we navigated PTO during the Holiday season.”
I paid much but received average work and an exhausting process.
“Too expensive for the quality of work”
Lori helped translate transferable skills and made the process easy.
“I could not have written anything NEARLY as good as what she wrote for me.”
A phone consultation with Emily clarified experiences and improved my resume.
“Phone consultation game changer!”
Lori understood my goals, explained steps, and delivered on time.
“she explained every step, was open to my feedback and was on time”
Service produced inaccurate, error-prone work and ignored feedback.
“the experience was fraught with issues”
They were prompt, responsive, and provided professional documents.
“Everything was first class!”
The writer understood my goals, explained steps, and delivered on time.
“I am very happy with all of the products and can't believe what I learned along the way.”
The service repeatedly ignored feedback and produced flawed deliverables.
“Riskily incompetent resume guidance”
They refused to honor the guarantee after poor resume revisions.
“Absolute scam of a service.”
The writer was thorough, responsive, and delivered an updated resume within 48 hours.
“had my updated resume with 48 hours.”
The writer synthesized my information into an extremely well-written resume.
“The resume I received was extremely well-written and cohesive.”
They converted military experience into measurable corporate accomplishments.
“Working with ResumeZest was a phenomenal experience.”
ResumeZest transformed my resume quickly with little back-and-forth.
“The process was easy and quick”
I received timely, comprehensive service from an experienced professional.
“I received truly great, timely and comprehensive service.”
I recently used ResumeZest's professional resume writing services and I must say that it was an excellent experience. The website is user-friendly, and the entire process of creating a new resume was straightforward, efficient, and hassle-free.
The team of certified writers have immense knowledge on almost 75+ industries which helped them create a captivating & impressive 5-star upgraded version of my previous dull resumes which didn't attract much attention in various job offers i applied before.
Their communication throughout the whole process was very polite,straightforward & patient with me as i asked few questions.They called me for an extensive yet stress-free interview where they discussed all relevant aspects about my achievements,future endeavors etc to grasp every important detail related to crafting the perfect extention of myself in paper work(A.K.A My CV :))
In no time at all, I had a consolidated,and professionally designed career acceleration document that highlighted my skills,glimpses form past experiences,relevant qualifications,certificates & other accommplishments on paper unparalleled to any conventional way.
Overall I was thoroughly impressed with ResumeZest's professionalism, quality writing service,efficient turn around times & amazing customer support throughout the journey.No matter what industry or profession you are apart choosing their service will not be something that you'll ever regret! Trust Them!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ResumeZest is a professional resume-writing service that produces resumes, cover letters and LinkedIn profile copy for job seekers. It operates as a paid service with individual writer assignments, revision rounds, and optional expedited delivery. People searching reviews typically look for evidence of resume effectiveness, writer expertise, turnaround times, and customer support.